Xanadu Resort Hotel

This hotel is highly regarded for its extensive green grounds and a vibrant animation team that consistently creates a lively and engaging atmosphere. Many guests are repeat visitors, highlighting the hotel's ability to consistently impress over the years, with some celebrating its 25th anniversary during their stay. The hotel is particularly well-suited for families seeking active and fun-filled holidays, offering numerous activities and dedicated spaces for children. It also appeals to couples looking for a relaxing escape amidst beautiful surroundings. For business travelers, the hotel provides a comfortable environment for conferences and meetings. To maximize your experience, be aware that some "all-inclusive" amenities may incur additional charges, and consider requesting a bungalow for a quieter stay.

Facilities & Amenities
The hotel boasts impressive facilities, including a fantastic aquapark with thrilling water slides that are a major hit with guests of all ages. The SPA area is highly praised for its quality and relaxing treatments, offering a perfect retreat. Guests also appreciate the well-equipped fitness center and a wide array of sports facilities like tennis, football, volleyball, and archery. The kids club, known as FancyLand, is consistently highlighted as exceptional, providing a safe and entertaining environment for children with diverse activities. There are multiple bars offering a good selection of quality drinks, including real brands. While Wi-Fi is available, some guests reported inconsistent connectivity, particularly away from the reception area. Parking is ample and convenient, and the bungalows offer a peaceful, green setting, though they may require a longer walk to the main areas.

Cleanliness & Room Comfort
The hotel generally receives high marks for cleanliness across its premises, with many guests noting that rooms are impeccably maintained. However, feedback on room comfort and condition is mixed; while some find them spacious and comfortable, others describe the decor as somewhat dated and in need of renovation, feeling more akin to older designs. Issues such as a small room size for some configurations, humidity smells, and the presence of ants were occasionally reported. The beds are mostly found to be comfortable, though a few guests found them too firm. Bathrooms are also noted as being older with some reporting weak showers. Noise levels can vary, with bungalows offering a quieter experience, but some guests experienced disturbances from loud music or thin walls.

Dining & Food Quality
The dining experience is a significant highlight, with guests consistently praising the food quality and gastronomic offerings. The breakfast variety is extensive, and the main restaurant provides a wide selection of delicious dishes, often featuring fusion cuisines and fine dining presentations. Guests appreciate the numerous a la carte restaurants and convenient snack bars throughout the day, including a popular beach restaurant. The desserts are highly rated, and the quality of both alcoholic beverages and non-alcoholic drinks is frequently commended, with many real brands available. While overwhelmingly positive, a few guests noted occasional issues with food lacking flavor, being served cold, or the presence of flies near salad bars. Some specific items like pizza were sometimes served cold, and a very small number of guests reported stomach issues.

Location & Accessibility
The hotel's location is highly valued for its extensive grounds and lush greenery, providing a serene and beautiful environment for guests to explore. It offers direct access to a private beach with a pier, which is generally described as clean and wide, providing ample space for relaxation. While the beach is mostly sandy, some guests noted a stony entrance to the sea or that the sand was not consistently clean in all areas. The hotel is conveniently located near Belek, with taxi services readily available for those wishing to explore the town. Parking facilities are spacious and well-maintained, adding to the convenience for guests arriving by car. The overall natural setting and well-kept grounds are a major draw, contributing significantly to the peaceful holiday experience.

Staff & Service
The staff at the hotel consistently receive outstanding praise for their friendly and attentive service. Guests highlight their helpfulness, professionalism, and genuine desire to ensure a pleasant stay. The animation team is particularly lauded for being energetic, engaging, and creating a fun atmosphere with a wide range of daily and evening activities, from sports to shows. The guest relations team is frequently mentioned for their responsiveness and ability to quickly resolve any issues, providing personalized attention. Restaurant staff and bar staff are commended for their efficiency and cheerful demeanor. While housekeeping is generally seen as diligent, some guests had minor concerns about thoroughness. Lifeguards are noted for their excellent attention to safety. However, feedback on reception service is mixed, with some guests experiencing less friendly interactions or issues during check-in/out.

Additional Information
A notable aspect of the hotel is its high rate of repeat guests, many of whom have been returning for years, underscoring a strong sense of loyalty and satisfaction. The hotel's 25th anniversary celebrations were a grand and memorable event for those present. While advertised as an all-inclusive package, some guests expressed frustration over extra charges for certain amenities, such as specific restaurants or gaming facilities, which were not clearly communicated upfront. There were isolated but significant security concerns reported, including incidents of personal belongings being stolen, which were not always resolved to guests' satisfaction. On a positive note, the hotel offers medical support for guests. Some guests noted the presence of mosquitoes in the garden areas. Overall, the hotel offers a good value for money, though opinions on this can vary depending on individual expectations and experiences with the "all-inclusive" model.