Zentral Center

This hotel is often chosen for its central location and spacious rooms, making it a practical base for exploring the surrounding areas. Its signature feature is its proximity to key attractions and transport links, appealing to sightseers and couples seeking a quiet retreat, as well as business travelers due to its functional setup. Guests frequently comment on the hotel's dated appearance and the mixed experiences with cleanliness and staff attentiveness. To ensure a smoother stay, it is advisable to manage expectations regarding the hotel's 4-star rating, particularly concerning Wi-Fi connectivity and the availability of on-site amenities like a full-service bar.

Facilities & Amenities
The hotel features a rooftop pool area, which offers great views and is generally quiet, with ample sun loungers available. However, many guests note that the pool water is often cold and there is a significant lack of shade. While a jacuzzi and sauna are present, the jacuzzi is sometimes reported as cold or temperamental, and the sauna requires manual activation. A recurring complaint is the absence of a proper bar or entertainment, with only vending machines or canned drinks available at reception. Wi-Fi connectivity is a major issue, frequently described as poor or non-existent in rooms, forcing guests to rely on mobile data. Rooms typically include a fridge and kettle, and electric shutters are provided for darkness, though some find them inconvenient.

Cleanliness & Room Comfort
Rooms are consistently described as spacious and large, offering ample space for guests. However, the decor is frequently noted as dated, old, or in need of refurbishment, with some areas appearing run-down. Cleanliness receives mixed feedback; some guests report spotlessly clean rooms with daily service, while others complain of sticky floors, dust, stains, and unpleasant smells such, as mustiness or smoke. Issues with shower heads being broken or rusty, and bathroom doors lacking locks, are also mentioned. While beds are generally found to be comfortable, noise levels can vary, with some experiencing disturbances from thin walls or neighboring rooms, while others find their rooms surprisingly quiet. TV channels are often limited to Spanish and German options.

Dining & Food Quality
Breakfast quality is a significant point of contention among guests. Many describe it as poor, low quality, limited in variety, and bland, with specific criticisms including empty croissant bowls, supermarket-quality yogurts, and old-looking fruit. Some guests found the breakfast to be adequate or decent, offering a large selection of continental and hot buffet items. Dinner receives similar negative feedback, often characterized as abysmal, cold, repetitive, and featuring cheap dishes. While a grill station sometimes offers freshly cooked fish and meat, the overall restaurant atmosphere is noted for numerous prohibitions and a lack of cleanliness in the facilities. The absence of a proper bar for drinks is a common disappointment, with only canned options available at reception.

Location & Accessibility
The hotel's central location is widely praised as its strongest asset, making it an excellent base for exploration. It is within easy walking distance, typically 5 to 15 minutes, of popular areas such as Playa de las Americas, Los Cristianos, various beaches, numerous shops, restaurants, and the Golden Mile. Public transport is highly accessible, with bus stops conveniently located directly outside the hotel, providing easy access to the airport and other parts of the island. Some guests observe that the hotel is situated near an abandoned shopping mall, which can contribute to a somewhat dreary immediate environment. Parking is available on-site, but it is a paid service operated by a separate company, which some guests found to be an inconvenience.

Staff & Service
Feedback regarding the staff and service is varied. Many guests commend the reception staff for being friendly, helpful, attentive, and efficient, often highlighting quick check-in processes and assistance with travel arrangements. However, a notable number of reviews describe staff as indifferent, sullen, lethargic, or performing the bare minimum, suggesting a lack of engagement. Housekeeping experiences are also inconsistent; some report daily room service with fresh towels and bedding changes (when indicated by a card), while others express dissatisfaction with infrequent cleaning, unchanged towels or linens, and unemptied bins. Despite these issues, maintenance issues, such as broken fixtures, are generally addressed quickly by the hotel.

Additional Information
The hotel is marketed as adults-only, though some guests have reported the presence of children during their stay. Guests should be aware of deposits required for certain items, such as pool towels or irons, which some find to be an unexpected inconvenience. A significant number of reviews highlight the hotel's dated appearance and express an urgent need for renovation, suggesting it no longer aligns with a 4-star standard. A unique aspect mentioned is a threatening notice regarding police intervention for loud music or parties by the rooftop pool. The overall lack of entertainment or dedicated social common areas, beyond the main lobby, contributes to a generally quiet atmosphere, which some guests appreciate for relaxation, while others find it to be too quiet or lifeless.