Hotel President Pantovcak

The hotel presents itself with a unique architectural design and boasts peaceful garden spaces, aiming to offer a tranquil escape within the city. Its central location is frequently highlighted as a key advantage, placing guests within easy reach of urban attractions. While some guests appreciate the spacious and artistically decorated rooms, a significant number of reviews point to a notable disparity between the hotel's advertised image and its current condition, often citing dilapidated areas and ongoing construction. The hotel is best suited for travelers who prioritize a quiet, design-focused environment and are prepared for a more independent stay, as consistent service and fully functional amenities can be variable. To ensure a comfortable visit, it is advisable for guests to confirm the operational status of all facilities and be aware of limited on-site staff availability, particularly during evening hours.

Facilities & Amenities
The hotel features an artistic design and offers peaceful garden areas, with some accommodations benefiting from a private terrace. These elements contribute to a serene atmosphere that many guests find appealing. However, feedback on other amenities is mixed, with numerous reports of basic facilities not meeting expectations. Guests frequently mention that televisions and phones in rooms may be non-functional, and Wi-Fi connectivity can be unreliable or unavailable. Some reviews also describe the garden as overgrown or inaccessible in certain sections, and the sun deck as poorly maintained with algae build-up. Additionally, the availability of in-room conveniences like mineral water or complimentary coffee is inconsistently reported.

Cleanliness & Room Comfort
Room comfort and cleanliness receive varied feedback from guests. Some reviews commend the spacious and modern rooms, noting their comfortable nature and quiet ambiance, with some featuring beautiful interior design and private terraces. Conversely, a substantial number of guests report significant concerns regarding cleanliness, including observations of dirty rooms, beds with hair, and even mentions of mites. A recurring and critical issue is the frequent lack of hot water in bathrooms, sometimes necessitating multiple room changes. Further concerns include signs of disrepair such as broken floor tiles, scuffed walls, broken windows or patio doors, and non-functional air conditioning. Some guests also experienced uncomfortable mattresses and noted issues with moisture on ceilings and dirty bedding.

Dining & Food Quality
Dining options and services at the hotel are a point of frequent discussion among guests. Many reviews indicate that the restaurant is often closed or non-operational, and the hotel bar is consistently described as never opened or unstocked, with guests sometimes directed to external shops for basic beverages. While some guests praise the breakfast as excellent, highlighting fresh fruits and vegetables and vegan options, others found the offerings to be very basic, consisting of items like hard-boiled eggs, cheese, ham, and bread. A common complaint is the complete absence of room service and a noticeable lack of staff availability during designated breakfast hours, which can impact the overall dining experience.

Location & Accessibility
The hotel's central location is widely regarded as a significant advantage, with many guests appreciating its proximity to the city center and various attractions, often within walking distance. It is frequently noted for being situated on a quiet street, providing a peaceful retreat despite its urban setting. However, accessibility is a notable concern due to consistent issues with parking. Numerous guests report that the hotel lacks a dedicated garage, or if one is available, it is often filled with construction material and unusable, compelling guests to park their vehicles on the street. Some reviews also mention the hotel's position on a hill, which could be a consideration for guests with mobility concerns.

Staff & Service
Feedback on staff and service is notably mixed. Some guests commend the staff for being friendly, helpful, communicative, and professional, with particular appreciation for their positive interactions with families and pets. However, a considerable number of reviews detail significant service deficiencies. Guests frequently report limited reception hours, often ending early in the evening, which has led to access issues where guests are unable to enter the property due to incorrect keys or the absence of staff. There are consistent complaints about unprofessional staff behavior, a lack of responsiveness to concerns such as room cleaning or hot water, and a general impression of being understaffed, with single individuals often managing multiple roles. Management is also criticized for unresponsiveness to refund requests and for unmannered interactions.

Additional Information
Several important details emerge from guest reviews that do not fit into other categories. A recurring issue is the hotel's limited reception hours, which often conclude in the early evening, leading to instances where guests cannot access the property or retrieve their belongings. This problem is exacerbated by reports of incorrect keys being provided for after-hours entry. The hotel is recognized for its pet-friendly policy, which is appreciated by guests traveling with animals. However, there are numerous complaints regarding the owner's behavior, including reports of being loud and unresponsive to guest concerns, and even allegations of threatening behavior related to payment disputes. Guests should be aware that the hotel's current state often contrasts sharply with its advertised image, with many feeling the property is misrepresented online.