The Westin Zagreb

This hotel is widely recognized for its exceptional breakfast and central location, making it a popular choice for various travelers. Its signature feature is the extensive and high-quality morning buffet, which consistently receives high praise. The hotel's spacious accommodations are often highlighted, appealing to families seeking comfort and room to spread out, while its convenient position near major attractions and public transport makes it ideal for sightseers and business travelers alike. Couples also find the hotel suitable for a comfortable and well-located base. While many guests appreciate the friendly and helpful staff, a recurring theme in reviews notes that the property, despite its positive attributes, appears dated and is in need of significant renovation. To enhance your stay, consider inquiring about recently updated rooms and be sure to indulge in the highly acclaimed breakfast.

Facilities & Amenities
The hotel offers a range of facilities, though feedback is mixed regarding their condition. The gym is frequently described as large, well-equipped, and modern, with some guests calling it "world class." However, some note it operates as a private business, can be crowded, or occasionally has an unpleasant odor. The swimming pool is generally seen as good, large, and heated, providing a relaxing option, but some guests reported it was closed for renovations during their stay or showed signs of age like mold. The sauna and spa areas also receive varied comments, with some finding them great for relaxation while others point out their dated appearance. Free Wi-Fi is consistently praised for its perfect functionality. Guests appreciate the availability of room service, noting its timeliness and quality, and the presence of a bar for drinks and snacks. The lobby is often described as spacious and beautiful.

Cleanliness & Room Comfort
Guest feedback on room cleanliness and comfort is quite varied. Many guests report their rooms are very clean, spotless, and well-maintained, ensuring a comfortable stay. The beds are frequently highlighted as super comfortable and conducive to a restful night's sleep, with high-quality linens. Rooms are generally described as spacious and large, offering ample room. However, a significant number of reviews indicate that the rooms are dated, with some mentioning worn-out carpets, peeling wallpaper, and furniture that appears old. Some guests have noted issues with noise levels from outside or adjacent rooms, though others found the rooms quiet. Bathrooms are often spacious with good shower pressure, but some are described as small, lacking ventilation, or having fixed shower heads. In-room amenities like toiletries, bathrobes, coffee makers, and free bottled water are appreciated.

Dining & Food Quality
The hotel's dining experience, particularly breakfast, receives overwhelmingly positive feedback. The breakfast is consistently lauded as amazing, excellent, and diverse, offering a huge variety of high-quality and fresh options. Guests appreciate the extensive breakfast variety, including European spreads, made-to-order omelets, and a wide selection of dishes. Some guests, however, wished for more coffee options like lattes or espresso at the buffet. The overall food quality in the hotel's restaurant and through room service is highly praised, with many describing meals as delicious and well-prepared. The bar also offers good quality snacks and drinks. While the dining experience is a major highlight, some guests noted that the restaurant can feel crowded during peak times, and a few mentioned limited vegetarian options.

Location & Accessibility
The hotel's central location is a significant advantage, frequently cited as perfect and very good. Guests appreciate being within easy walking distance of the city center, old town, and many popular attractions, typically a 10-15 minute stroll. Its proximity to public transportation is also a major plus, with a tram stop conveniently located just outside the hotel, providing easy access to various parts of the city. Parking is available on-site, with many guests noting good space and an underground garage, though it is often mentioned as being expensive or chaotic. While most find the immediate area convenient and safe, some reviews suggest it is not the most picturesque part of the city, describing it as an older neighborhood.

Staff & Service
The hotel staff consistently receives high praise for their helpfulness and professional demeanor. Guests frequently describe the team as friendly, accommodating, attentive, and eager to assist with various requests. The check-in and check-out processes are generally reported as quick and efficient, though a few guests experienced delays. Specific services like housekeeping are often commended for their attentiveness and thoroughness, ensuring rooms are well-maintained. Staff are noted for their ability to resolve issues effectively, from accommodating late check-outs to addressing payment concerns. Many guests appreciate that the staff are proficient in English, facilitating smooth communication. The provision of welcome amenities and daily complimentary items further enhances the positive service experience.

Additional Information
A prominent theme in guest reviews is the hotel's age and the ongoing need for modernization. Many guests note that the property feels dated and is due for significant renovations, with some reviews explicitly mentioning a planned closure for this purpose. The pet-friendly policy is appreciated by those traveling with animals, though some guests experienced restrictions, such as pets not being allowed in the restaurant area. Loyal guests who are part of the rewards program often highlight the benefits, including room upgrades. A thoughtful touch mentioned by several guests is the daily delivery of complimentary chocolates and bottled water to the rooms. Some guests have reported issues with the air conditioning system, noting that central heating can make rooms too warm with limited in-room temperature control, sometimes necessitating open windows which can lead to noise.