Premier Inn Edinburgh Cc Lauriston Place

The hotel is widely recognized for its excellent central location, making it an ideal base for exploring Edinburgh's main attractions. Its signature feature is providing comfortable beds and a generally good value stay, particularly appealing to families with its spacious family room options and separate beds for children. Sightseers and tourists benefit greatly from its proximity to historical landmarks and the city center, while budget-conscious travelers appreciate the overall affordability. Business travelers also find it convenient due to its location near the university and conference areas. To ensure a pleasant stay, guests are advised to request a room away from potentially noisy areas like the main road or kitchen extractor fans, and to proactively confirm the hotel's room cleaning and towel change policy upon arrival, as this is often by request only.

Facilities & Amenities
The hotel offers essential amenities, though guest experiences are varied. The bar area is available for drinks, but some guests found it to be a little run down and in need of refurbishment, with occasional staffing shortages leading to delays in service. Luggage storage is a highly appreciated complimentary service, allowing guests to explore the city before check-in or after check-out. While Wi-Fi is available, some reviews indicate it can be slow, with an option for a premium, paid service for faster speeds. Feedback on the air conditioning and heating is mixed; some found it effective, while others reported units blowing cold air, being noisy, or not functioning properly, leading to cold rooms. Issues with the lifts were also noted, with some requiring staff assistance to operate.

Cleanliness & Room Comfort
Guest feedback on room cleanliness and comfort is notably mixed. Many guests commend the rooms for being clean, spotless, and providing comfortable beds that ensure a restful night's sleep, often highlighting mattress quality. However, a significant number describe rooms as filthy, run down, or dusty, with specific complaints about mold, grime, cobwebs, and stained carpets. Bathrooms also receive varied comments; some are praised for being very clean with strong shower pressure, while others are reported to have dirty shower heads, loose toilet seats, or a weak shower. Room size is generally adequate, with family rooms appreciated for spaciousness and separate beds. Noise levels are a concern for some, with reports of traffic noise, heating system noise, or kitchen extractor fan noise, though rooms at the back are often quieter. Basic in-room amenities like coffee makers are provided, but some guests noted a lack of sufficient towels or other supplies.

Dining & Food Quality
Feedback on the hotel's dining options, particularly breakfast, is highly varied. Many guests praise the breakfast as "great," "plentiful," and offering "unlimited" options with good variety, often highlighting its value. However, a significant number of reviews describe the breakfast experience as "bad," "disappointing," or "chaotic," citing issues such as poorly stocked buffets, undercooked hot food, long waits for replenishment, and a frequent lack of plates or coffee cups. The continental breakfast specifically received criticism for its limited variety. Evening meals at the restaurant also garnered mixed reviews; some found the food "decent" and "generous in portion size," while others reported "appalling service," "ordinary food," and issues with items being unavailable or meals being incorrect. Staffing shortages in the restaurant and bar areas were frequently mentioned as contributing to service delays and overall dissatisfaction.

Location & Accessibility
The hotel's central location is consistently highlighted as a major advantage, placing guests within easy walking distance of many of Edinburgh's key attractions. It is conveniently situated near Edinburgh Castle, the Royal Mile, the Museum of Scotland, and the city center, making it an excellent base for sightseeing. Public transport is readily accessible, with bus stops nearby providing convenient routes to areas like Princes Street and Portobello. While the hotel does not offer on-site parking, it has an arrangement with a nearby NCP on Castle Terrace, providing a discounted rate for guests, though some found the walk uphill to the hotel and the parking cost to be a minor inconvenience. Some guests noted the immediate surrounding area appeared a little run down, but the location itself is widely considered safe and highly accessible for exploring the city on foot.

Staff & Service
Guest experiences with the hotel's staff and service are notably mixed. Many reviews commend the staff for being friendly, welcoming, helpful, and professional, often highlighting their attentiveness and willingness to assist. Specific praise was given for family-friendly service and staff being great with children. However, a significant number of guests reported issues with check-in, citing long queues, slow processes, and rooms not being ready at the advertised time, sometimes even after paying an early check-in fee. A recurring concern is the lack of room cleaning and towel changes during multi-night stays, with guests often having to request these services, which were not always provided promptly or at all. Staffing levels are frequently mentioned as insufficient, leading to delays at reception, the bar, and during breakfast service, with staff often appearing run off their feet. Some guests also experienced unhelpful or dismissive responses when raising complaints.

Additional Information
The hotel is often described as being in need of a refurbishment, with many guests noting its "tired," "run down," or "outdated" appearance, including worn carpets and general wear and tear in public areas and rooms. A specific issue mentioned by some guests is persistent noise from the kitchen extractor fan for rooms located directly above it, which can be disruptive. Guests should be aware that room cleaning and towel changes are typically by request only for multi-night stays, rather than automatic. While generally considered good value for money, some guests found the pricing to be high, especially during peak event periods. There were also isolated reports of safety concerns within rooms, such as a loose sink board falling. The hotel does not have in-room phones, requiring guests to use their mobile phones to contact reception.