Moxy Edinburgh Airport

The hotel's signature feature is its direct walkability to the airport terminal, making it an ideal choice for airport travelers with early flights or late arrivals. Its modern and funky decor creates a unique atmosphere that many guests appreciate, setting it apart from typical airport hotels. The hotel is also well-suited for solo travelers and business travelers due to its convenient location and comfortable common areas. While some guests find the "hip" vibe a bit forced, the overall consensus points to a pleasant and comfortable stay. To make the most of your visit, be sure to clarify parking arrangements upon arrival, as this is a recurring point of confusion for some guests. Additionally, while the hotel offers dining, exploring other options nearby might be beneficial for those seeking higher food quality.

Facilities & Amenities
The hotel provides a range of facilities designed for convenience and comfort. Guests appreciate the availability of a tea kettle with tea and coffee in the rooms, a thoughtful touch for a quick warm beverage. The lobby area is a vibrant and functional space, serving as a hub for guests to work, enjoy drinks, and socialize, complete with pool tables and table football. While some guests noted the presence of a fitness center with a treadmill, its limited equipment was a minor drawback for some. The hotel also offers free Wi-Fi, though some Apple device users reported connectivity issues. A small market in the lobby provides limited options for snacks and quick meals. Guests also mentioned the availability of ample outlets for charging devices and good bathroom lighting. However, some found the windows to be locked, raising concerns about air circulation and safety.

Cleanliness & Room Comfort
Guest feedback on cleanliness is generally positive, with many describing rooms as clean and well-maintained. However, some isolated reports mentioned dirty sheets, hair in the shower, grime in the shower tray, and stains on curtains. Room comfort receives mixed reviews. Most guests found the beds comfortable, with some praising the soft beds and pillows and high-quality linens ensuring a restful sleep. The bathrooms are often described as clean and well-equipped with shampoo, conditioner, and body wash dispensers, though some found them small or "snug," with occasional issues like slow drains or non-flushing toilets. Noise levels are a significant point of mixed feedback; while many guests reported a quiet hotel despite airport proximity, others experienced noise from adjacent rooms, street noise, planes, deliveries, or even intermittent howling of dogs. A recurring issue is the air conditioning, which many found difficult to adjust, leading to rooms being either too hot or too cold, with some reporting constant noisy fans or locked windows preventing fresh air.

Dining & Food Quality
Feedback on dining and food quality is notably mixed, with many guests expressing disappointment. While some found the breakfast to be "ok" or "good," others described it as "terrible," "not great," or "meagre," citing issues like limited options, cold food, unappetizing items (e.g., grey bacon, overcooked sausages, dry pastries), and slow replenishment of popular items. The restaurant and bar food also received criticism; common complaints include slow service, lukewarm fries, soggy onion rings, frozen-tasting burgers, and bland or inedible dishes. Some guests specifically mentioned chicken goujons as good, but overall, the food selection is often described as limited and overpriced for its quality, resembling "microwave meals." Conversely, a few guests found the pizza to be very good. The bar area itself is generally liked for its atmosphere, but the food service within it is a consistent point of contention.

Location & Accessibility
The hotel's location is consistently highlighted as its strongest asset, particularly for airport travelers. It is within easy walking distance of the airport terminal, typically 5-10 minutes, making it highly convenient for early flights or late arrivals. Guests appreciate that it's close to rental car return facilities. For those looking to explore, a bus stop is conveniently located right outside the hotel, offering direct access to Edinburgh city center via the Airlink bus or tram, which takes approximately 35 minutes. While the walk to the airport is generally straightforward, some guests noted that parts of the roadway lack sidewalks or require crossing busy roundabouts without clear pedestrian crossings, which can be challenging with heavy luggage or in bad weather. Parking is available on-site, but it is a significant point of contention due to high fees and confusing registration policies, leading to unexpected fines for many guests, even for short drop-offs.

Staff & Service
Staff and service receive highly polarized feedback. Many guests praise the friendly, helpful, warm, and attentive staff, particularly highlighting speedy reception and quick check-in processes. Specific mentions include staff going "above and beyond," being "very polite," and providing "excellent customer service." The bar staff are often described as pleasant and welcoming, with some guests enjoying the free welcome cocktail. However, a significant number of reviews describe staff as unorganised, slow, understaffed, and at times, unfriendly or unresponsive. Complaints include long queues for check-in and food orders, slow service at the bar and restaurant, and a perceived lack of urgency or care. Some guests reported difficulties with booking issues, toilet problems, or AC malfunctions not being resolved efficiently. There are also instances of staff being perceived as arrogant, unhelpful, or even rude, particularly concerning group bookings or specific requests.

Additional Information
Guests should be aware of several important details that can impact their stay. The hotel has a deposit system, with a "deposit" often taken upon arrival, which some guests found confusing or led to unexpected charges post-checkout, though refunds were typically processed quickly once issues were raised. A major recurring concern is the parking policy, which involves significant fees and a complex registration process that many guests found unclear, resulting in unexpected fines even for brief drop-offs or short stays. The hotel's Wi-Fi is generally available, but some guests, particularly those with Apple devices, reported connectivity issues. While the hotel aims for a "funky" and "hip" atmosphere, some guests found the decor and vibe to be "obnoxious" or "cold," with common areas sometimes feeling under-furnished or having worn furniture. The hotel operates a cashless policy, which can be inconvenient if card readers are not functioning. Some guests also noted the absence of a telephone in the room for direct contact with the front desk.