Hotel LIVVO Lago Taurito

This hotel is a popular choice for families seeking a fun-filled holiday, primarily due to its direct and complimentary access to a large water park. Guests appreciate the convenience of having numerous on-site amenities and a short walk to the beach, making it an ideal destination for those who prefer to stay within the resort area. While many find the hotel offers good value, some reviews highlight areas needing improvement, such as the dated room decor and the quality and variety of the all-inclusive food. To make the most of your stay, it is advisable to bring your own goggles for the salty water park and be aware that sunbeds around the main hotel pool are often reserved early in the morning.

Facilities & Amenities
The hotel's standout feature is its complimentary access to the adjacent water park, which offers numerous slides and attractions for all ages, though guests should note the water is saltwater and can be cold. The hotel also provides a pool bar serving snacks, drinks, and ice cream throughout the day. For additional entertainment, there is an arcade, mini-golf, soft play areas, and tennis courts available, though many of these come with an extra charge. Some guests found the main hotel pool to be small and often crowded, with sunbed availability being a common issue due to early morning reservations. A recurring concern mentioned by several guests is the frequent breakdown of the lifts, which can cause significant inconvenience, especially for those on higher floors or with mobility needs.

Cleanliness & Room Comfort
Guests generally find the rooms to be spacious and equipped with large balconies, often offering pleasant views. Many appreciate the presence of a fridge and a basic kitchenette in the family rooms, though it's noted that essential items like cutlery, cups, and kettles are not provided and must be hired. Housekeeping is diligent, with clean rooms and fresh towels provided regularly, typically every other day, except on Sundays. However, a significant number of reviews describe the rooms as dated and in need of refurbishment, with some mentioning issues like lumpy pillows, uncomfortable beds, and balcony doors that do not lock properly. A notable concern for some guests was the presence of cockroaches in the rooms and other areas, and occasional noise from neighboring rooms or plumbing.

Dining & Food Quality
Feedback on the buffet dining experience is mixed, with some guests finding a decent variety of options, including a good salad bar, fresh grilled options, and themed nights. The coffee and included drinks like Amstel beer and wine are generally well-received. However, a considerable number of guests express disappointment with the overall food quality, describing it as bland, repetitive, and often served lukewarm. Some reviews mention limited fresh fruit and dessert selections, with dishes frequently being recycled. It's important to note that all-inclusive benefits for food and drinks do not extend to the water park, where items must be purchased at an additional cost. The snack bar by the pool offers a limited selection of items like burgers and hot dogs, and drinks are typically served in paper cups.

Location & Accessibility
The hotel boasts a highly convenient location within a self-contained resort area, placing guests within a short walk of the beach and offering direct access to the water park. There are various shops and a supermarket nearby, providing essentials and souvenirs. For those wishing to explore beyond the immediate vicinity, a bus service is available from just outside the hotel, offering connections to towns like Puerto Rico and Mogan. Taxi service is also readily accessible. However, some guests find the area to be somewhat isolated, with limited activities outside the resort that do not incur additional costs. The local beach is described by some as underwhelming due to its ashy sand and often choppy sea conditions. Parking at the hotel or water park is available but comes with a daily fee.

Staff & Service
The majority of guests commend the hotel's friendly staff, highlighting their helpfulness and attentiveness across various departments. Many appreciate the attentive housekeeping team for maintaining cleanliness in the rooms. The animation team receives praise for their engaging activities, including kids' clubs and mini discos, contributing positively to the family atmosphere. Polite bar staff are frequently mentioned for their service. However, some reviews report instances of rude reception staff and a lack of responsiveness to guest complaints, such as issues with room maintenance or missing items. A point of contention for some guests is the hotel's policy of cutting off all-inclusive wristbands at check-out time, even for those with late flights, leaving them without access to food and drinks for the remainder of their departure day.

Additional Information
A common point of discussion among guests is the widespread practice of sunbed reservation around the main hotel pool, with many sunbeds being claimed with towels early in the morning, despite hotel policies against it. Guests should be aware that the all-inclusive wristbands are typically cut off at 11:00 AM on the day of departure, meaning access to food and drinks ceases at that time, unless an extension is purchased. The safe in the room is available for an additional daily fee. While rooms are cleaned most days, there is no cleaning service on Sundays. Guests also note that pool towels are not provided by the hotel and must either be brought from home or hired. Furthermore, amenities like kettle hire and iron hire incur extra charges, and popular children's activities such as the arcade, soft play, and trampolines within the resort complex are also subject to additional costs.