Servatur Puerto Azul

This hotel offers a peaceful retreat with breathtaking views and extensive, newly renovated pool areas, making it a memorable destination. Its signature feature is its stunning clifftop location, providing panoramic vistas from many vantage points. The hotel is particularly well-suited for families due to its wide array of children's activities and dedicated facilities, while couples can find relaxation in the adults-only zones. Guests consistently praise the hotel's modern aesthetic and the tireless efforts of its staff. To enhance your stay, be mindful of the potentially slippery surfaces around the pool areas and consider utilizing the readily available and affordable taxi services for journeys back up the hill from the beach or town.

Facilities & Amenities
The hotel boasts a wide array of facilities designed for diverse guest needs. Most guests appreciate the numerous heated pools, including a popular infinity pool and dedicated adults-only areas, some of which feature bars and comfortable cabana beds for relaxation. For younger guests, there are exciting kids' splash parks equipped with slides. The hotel also offers a well-equipped gym with impressive views, and guests can enjoy good Wi-Fi connectivity throughout the property. An on-site Spar supermarket provides convenient access to essentials, and a laundry room is available for guest use. While the lift system can be somewhat confusing due to the hotel's multi-level design, guests generally adapt to navigating the complex layout.

Cleanliness & Room Comfort
Guests consistently commend the hotel's overall cleanliness, noting that communal areas are spotless and staff are constantly working to maintain high standards. Rooms are described as newly renovated, spacious, and modern, often featuring large balconies that offer great views. Most find the beds comfortable, ensuring a restful sleep. However, some guests have reported issues with room cleaning, mentioning dirty floors, occasional mold in the bathroom, or unaddressed maintenance like broken balcony doors. Some rooms are equipped with coffee machines, water kettles, and USB ports. While rooms are generally quiet from external traffic noise, some internal noise from adjacent rooms or common areas can occasionally be heard.

Dining & Food Quality
The hotel's main buffet restaurant is widely praised for its varied and good quality food, featuring live cooking stations that offer freshly prepared meats and fish. The breakfast selection is particularly highlighted as excellent, with a wide array of options including hot dishes, continental choices, and fresh fruit. The snack bar provides substantial meal options throughout the day, often described as having the quality of a full restaurant. Most guests appreciate the self-service drinks stations for beer, wine, and soft drinks. However, some feedback indicates that cocktails can be pre-mixed and overly sweet, and food temperature is occasionally an issue. The restaurant can also become very noisy and crowded during peak dining hours.

Location & Accessibility
The hotel's clifftop location is a significant draw, offering breathtaking views of the sea and surrounding area. However, its position on a steep hill means that walking to the beach or the main town area involves a considerable descent, and the return journey uphill can be challenging. Most guests recommend utilizing the readily available and affordable taxis for convenience. A public bus stop is conveniently located opposite the hotel. The hotel is also situated near the Europa Centre, which offers additional dining and entertainment options. On-site parking is available and generally easy to access for guests with rental cars.

Staff & Service
The majority of guests commend the hotel staff for being exceptionally friendly, helpful, and attentive. The animation team receives consistent praise for their energetic and engaging entertainment, providing a wide range of daily activities and impressive nightly shows for both children and adults. While many guests report positive experiences with the quick check-in process and the overall helpfulness of the team, feedback regarding the reception staff is mixed; some describe them as very welcoming, while others found them occasionally unhelpful or indifferent. Restaurant staff are frequently noted for their efficiency in clearing tables and providing service with a smile.

Additional Information
A recurring point of concern for guests is the slippery surfaces around the pool areas, which have led to several reported falls and injuries. The hotel's complex layout, built into a hillside with multiple lifts and varying floor numbers, can initially be confusing for new arrivals, though most guests eventually adapt. The all-inclusive wristbands are a convenient feature, doubling as room keys and allowing access to self-service drink stations. However, guests should note that these bands typically deactivate upon check-out, limiting access to certain facilities while awaiting transfers. Some guests have also reported isolated incidents of theft, leading to increased security patrols.