Hotel HM Playa del Carmen, Mexico -

Hotel HM Playa del Carmen (Playa del Carmen, Mexico)

Hotel HM Playa del Carmen (Playa del Carmen, Mexico)

About HM Playa del Carmen

HM Playa del Carmen is a new family-friendly hotel situated near the beach in downtown Playa del Carmen that features a swimming pool, a bar and complimentary breakfast. Air-conditioned rooms are modern and stylish with traditional Mexican decor and feature a refrigerator, plasma television and a telephone.  Some rooms also have balconies. Services and amenities offered at this hotel include free on-site parking, airport transfer, 24-hour front desk, currency exchange, tour desk, complimentary Wi-Fi and laundry facilities.  An outdoor deck and separate smoking area also on-site. Breakfast is served each morning in a lovely breakfast room and drinks and snacks are available at the poolside bar.  Nearby restaurants include Carboncitos, Oh lala, El Fogon and La Casa del Agua. The main shopping area is only a few minutes away from HM Playa del Carmen and attractions such as Quinta Avenida, Holbox Island, Cozumel and Playa Mamitas are nearby.  Golfing and biking are popular activities in the area.

Top amenities

  • WiFi in lobby

  • Free WiFi

  • Pool

  • Spa

  • Parking

  • Pets

  • A/C

  • Restaurant

  • Hotel bar

  • Gym


Avenida Constituyentes, 180 entre Av 15 y 20, 77710, Playa del Carmen, Mexico

Rating overview

trivago Rating Index® based on 1185  reviews from:
  • Location
    Very good  8.4 / 10
  • Rooms
    Good  7.6 / 10
  • Service
    Very good  8.4 / 10

Positive Reviews


Clean, Spacious and Comfortable Rooms

Guests reported that the rooms are very clean and modern with lots of space to move around and comfortable beds and furnishings.  Also reported was stylish decor and bright and luxurious bathrooms with excellent showers.


A Beautiful Pool Area at the Centre of it All

The pool area is absolutely beautiful. It's right in the middle of the property and at night, it's lit up very nicely. Guests reported that the pool itself is large and clean with stylish decor and lots of sun loungers.


Unbeatable Location Close to Everything

The location of this hotel is perfect as it's right in the centre of everything. The sandy beach with all itss water activities and 5th avenue are right around the corner. Restaurants, shops and other attractions are only minutes away and Mayan Ruins are

Negative Reviews


The Wi-Fi Service is not Very Good

Guests reported that the Wi-Fi internet connection only works in the lobby area and even there, the signal is weak and the service disconnects frequently.


Unfriendly, Unhelpful Service

Staff members at this hotel are not very welcoming upon arrival and they are not friendly when dealing with guests. Guests reported that they seem disinterested in their jobs and in guests, they are slow to deliver service and when they do, they only do t

All amenities

Hotel facilities
  1. Entrance Hall/lobby
  2. Gym
  3. Car park
  4. Terrace
Room facilities
  1. Balcony (upon inquiry)
  2. Shower
  3. Openable windows
  4. Television
Sports facilities
  1. Boat rental
  2. Horse riding
  3. Diving

Arrival / Departure

  1. Check in: 15:00
  2. Check out: 12:00


Avenida Constituyentes, 180 entre Av 15 y 20 , 77710 , Playa del Carmen , Mexico
Telephone: +52 9842064646 | 

Cleanliness policies

  • New safety protocols
  • Regular disinfection
  • Safe distance

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