Hotel Hacienda Real del Caribe, Playa del Carmen, Mexico - www.trivago.ie

Hotel Hacienda Real del Caribe (Playa del Carmen, Mexico)

Hotel Hacienda Real del Caribe (Playa del Carmen, Mexico)

About Hacienda Real del Caribe

Hacienda Real del Caribe is a smoke-free four-star hotel featuring a 24-hour front desk, a large courtyard swimming pool and complimentary high-speed wireless Internet access in public areas. The hotel is an eight-minute walk from Riviera Art Gallery. Each of the 58 comfortably furnished rooms is air conditioned and has its own private shower-only bathroom. Amenities include coffee/tea making facilities, a desk, a separate seating area, a room safe, a minibar and cable television. Hacienda Real del Caribe features a meeting room, a tour desk, ticket assistance, lift access, a modern meeting room and designated smoking areas. Members of staff are fluent in English and Spanish. Guests can enjoy a full breakfast served at the onsite restaurant at a surcharge. Top rated restaurants nearby include La Senda and Los Tabernacos Bistro Lounge. The hotel is a four-minute walk from Parroquia de Nuestra Señora del Carmen and a ten-minute walk from Yucatek Divers.

Top amenities

  • WiFi in lobby

  • Free WiFi

  • Pool

  • Spa

  • Parking

  • Pets

  • A/C

  • Restaurant

  • Hotel bar

  • Gym

Location

Avenida 10 Esquina calle 10 S/N, 77710, Playa del Carmen, Mexico

Rating overview

8.0
trivago Rating Index® based on 2099  reviews from:
  • Location
    Excellent  8.8 / 10
  • Rooms
    Good  7.6 / 10
  • Service
    Very good  8.1 / 10

Positive Reviews

positive:

Well located near different amenities

Guests can easily access shops, bars and restaurants close to the hotel. The nightlife is quite vibrant and guests have the option of visiting entertainment places like nightclubs and bars in the area. Those wishing to visit the beaches will be pleased as they are just a few steps from the hotel.

positive:

The front desk team is helpful and dedicated

Many guests were happy with the hotel's front desk team that was very friendly. Majority of them were very committed and professional when handling guests' requests as they ensure they are met. They also have a strong motivation and devotion in their line of duty.

positive:

Nice, clean and well-kept rooms

Guests looking for comfortable room to sleep in will find Hacienda Real Playa a great place to stay. Guests can comfortably sleep in the immaculate clean and decent rooms. The bathrooms are also big.


Negative Reviews

negative:

Limited parking spaces at hotel

Thought free parking is provided, at times when the hotel is busy, the parking situation gets alarming as few spaces are available. As such, it makes others to seek alternative parking in on the streets near the hotel.

negative:

Sound insulation in the rooms is very weak

A few guests were very upset by the very high noise levels experienced during nighttimes at the hotel. Holidaymakers at times found it very hard to have the peaceful time they had wished for as nearby street parties and nightclubs played loud music till late hours.

negative:

Wi-Fi unavailable in some rooms

Some guests felt that the Wi-Fi didn't work well in rooms. At times they had to get outside the rooms in order to connect to the Wi-Fi. Some of rooms didn't receive a stronger signal. The signal was at times spotty and hard to connect to.


All amenities

Hotel facilities
  1. Lift
  2. Outdoor swimming pool
  3. Non-smoking rooms
  4. Computer with Internet
For children
  1. Childcare
Room facilities
  1. Balcony (upon inquiry)
  2. Openable windows
  3. Television
  4. Electric kettle

Cleanliness policies

  • New safety protocols
  • Regular disinfection
  • Safe distance

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