Hotel Costa Calero Thalasso & Spa

This hotel is consistently described as a tranquil oasis, a true "second home" for many returning guests, renowned for its peaceful atmosphere and extensive, beautifully maintained grounds. Its signature feature is the array of spacious pools and a highly praised Thalasso Spa, offering a comprehensive retreat experience. The hotel is an ideal fit for couples seeking a relaxing getaway, families with young children due to its dedicated facilities and safe environment, and even solo travelers who feel welcomed and comfortable. Guests frequently commend the hotel's exceptional cleanliness and the generally friendly and hardworking staff. To maximize your stay, consider requesting a room away from the children's play area if quiet is a priority, and be aware of the distinct benefits offered by the Prestige all-inclusive package.

Facilities & Amenities
The hotel boasts an impressive array of facilities designed for relaxation and activity. Guests appreciate the multiple, large swimming pools, including a saltwater pool suitable for lane swimming, with ample sunbeds and spacious areas ensuring no crowding. The Thalasso Spa is a standout feature, frequently described as amazing and relaxing, offering a saltwater hydrotherapy pool, sauna, steam room, and Balinese beds, though some minor maintenance needs have been noted. A well-equipped gym is available, providing sufficient equipment for workouts, though some guests suggest the addition of air conditioning. Entertainment options include an active animation team, various shows, and a piano bar with live music, providing diverse evening activities. The hotel’s gardens are particularly beautiful and contribute significantly to the serene ambiance.

Cleanliness & Room Comfort
Guests consistently praise the hotel's commitment to cleanliness and the comfort of its accommodations. Rooms are frequently described as spotless, immaculately clean, modern, and spacious, with daily housekeeping ensuring a high standard. The comfortable beds are highlighted for providing a restful night's sleep. In-room amenities often include an excellent shower, a fridge, and for upgraded rooms, a Nespresso machine and Clarins toiletries. While air conditioning is generally effective, some guests have reported minor issues or noise. Most rooms feature a balcony offering pleasant views, and water bottles are replenished daily. However, a recurring minor complaint for standard rooms is the absence of kettles or coffee-making facilities, and some guests noted occasional noise from adjacent rooms due to connecting doors.

Dining & Food Quality
The hotel's dining experience receives mixed but generally positive feedback. Breakfast is consistently lauded as outstanding, offering a wide selection of fresh eggs, juices, pastries, and omelettes. For lunch and dinner, guests find a good variety of options, with many describing the food as excellent. However, a significant recurring concern is the temperature of the hot food, which is often reported as lukewarm or cold. The main restaurant, recently refurbished, is considered beautiful, though the poolside restaurant is sometimes described as less appealing. Service in the restaurants can be slow, with some guests noting dirty tables or delays in clearing plates, particularly during busy periods. A few guests also mentioned issues with birds in the dining areas during lunchtime.

Location & Accessibility
The hotel benefits from a quiet location in Puerto Calero, offering a peaceful retreat. It is conveniently situated a short 10 to 15-minute downhill walk from the charming marina, which features a selection of restaurants, shops, and a local market. For those wishing to explore further, a free shuttle bus provides easy access to the livelier Puerto del Carmen, approximately 10 minutes away. Guests also enjoy scenic coastal walks to nearby areas. While parking is generally available and convenient, some guests note that the walk back up from the marina can be steep. Within the large hotel complex, some rooms may require a longer walk to reach central facilities, and a few guests experienced challenges with wheelchair accessibility in certain areas.

Staff & Service
The staff at the hotel are largely praised for their friendliness, helpfulness, and attentiveness. Guests frequently highlight the welcoming reception team and the efficient housekeeping staff who maintain immaculate rooms. The animation team is often commended for being engaging and providing enjoyable activities. However, feedback on service can be mixed, particularly during peak times. Some guests report slow service at bars and in restaurants, occasionally attributing this to perceived understaffing. A notable point of contention for some guests is the perceived two-tier service system between standard and Prestige all-inclusive guests, which can lead to feelings of preferential treatment for the latter, impacting overall satisfaction with service delivery in certain areas.

Additional Information
The hotel offers a Prestige package which includes access to an exclusive Prestige Lounge with self-service premium drinks and a dedicated dining area, along with daily spa access. While many find this upgrade worthwhile, others question its value. Guests should be aware that certain in-room amenities, such as safes and bathrobes, may incur an additional charge or deposit. A common point of feedback is the lack of coffee-making facilities in standard rooms, meaning guests may need to bring their own or find hot drinks elsewhere outside of breakfast hours. Some guests noted a preference for more music around the pools, while others appreciated the quiet atmosphere. There have been recurring concerns among some guests regarding instances of illness, with a few reviews mentioning symptoms of sickness, though the hotel's response to these concerns has varied.