Gloria Palace San Agustín Thalasso & Hotel

The hotel is a popular destination, particularly noted for its exceptional Thalassotherapy spa, offering a unique and highly praised wellness experience. Guests consistently highlight the hotel's impeccable cleanliness, spacious rooms, and the generally friendly and helpful staff. The pool areas are also a significant draw, providing ample space for relaxation and activities. This hotel is an excellent fit for families seeking a comprehensive resort experience with dedicated children's facilities and entertainment, as well as couples looking for a relaxing getaway with adult-only zones. Active travelers will also appreciate the various sports facilities. To make the most of your stay, consider exploring the thalassotherapy spa for ultimate relaxation and be aware that while sunbeds are plentiful, arriving earlier in the day is advisable during peak times.

Facilities & Amenities
The hotel offers a wide array of facilities designed to cater to diverse guest needs. Multiple swimming pools are available, including a popular rooftop pool for adults, a large main pool, and a dedicated children's pool with a splash park and slides, many of which are heated for comfort. The extensive thalassotherapy spa provides a comprehensive wellness experience with various hydrotherapy pools, saunas, and steam baths, though some guests noted that full access to all spa amenities might incur an additional charge. For those seeking activity, a well-equipped gym and courts for tennis, paddle, and table tennis are on-site. Guests also enjoy a game room with billiards and an arcade. Daily entertainment and an active animation team provide engaging activities for all ages, including aqua Zumba and evening shows. Free Wi-Fi is available throughout the property, and ample sunbeds and umbrellas are provided around the pool areas.

Cleanliness & Room Comfort
Guests consistently praise the hotel's impeccable cleanliness, noting that both the rooms and common areas are meticulously maintained and spotless. The rooms are generally described as spacious and comfortable, with many featuring a modern design and offering beautiful views, often including a balcony. While most guests found the beds comfortable and conducive to a good night's sleep, some experienced issues with uncomfortable mattresses or worn-out pillows. In-room amenities are well-regarded, typically including tea and coffee making facilities, a fridge, and complimentary bottled water replenished daily. However, a recurring concern is noise levels; guests frequently mention loud music from evening entertainment that can be heard in rooms until late, as well as occasional disturbances from plumbing or cleaning staff in the mornings. Some also noted general noise from other guests due to thin walls.

Dining & Food Quality
The hotel's breakfast buffet receives widespread acclaim for its huge selection and variety, with guests praising the fresh bread, omelets cooked to order, and the abundance of coffee machines that minimize queuing. While the overall food quality is often described as good with many choices, feedback on lunch and dinner buffets is more mixed. Many guests appreciate the freshly cooked meat and fish at the grill stations and the spectacular desserts. However, common criticisms include food being lukewarm or cold, a perceived repetitiveness in the menu over longer stays, and limited options for vegetarian or vegan diets. The main dining hall is frequently characterized as a noisy and crowded canteen, particularly during peak hours, which can detract from the dining experience. Some guests on half-board noted that drinks are not included with dinner, leading to unexpected charges. The rooftop restaurant and bar offer a more refined dining atmosphere.

Location & Accessibility
The hotel boasts a good location with spectacular views of the sea and surroundings, particularly from higher floors. It is conveniently situated within a 10-minute walk to the nearest beach and the San Agustin shopping center, which offers various shops and restaurants. However, guests frequently note that the walk to these areas involves navigating a steep hill, which may be challenging for some. To aid accessibility, the hotel provides a free shuttle bus service to popular destinations like Maspalomas and Playa del Inglés twice daily, and public bus stops are also easily accessible nearby. Parking is available on-site, with many guests appreciating the free parking option, though some found it limited or challenging to secure a spot during busy periods, occasionally resorting to street parking. The immediate area around the hotel is generally described as quiet, offering a peaceful atmosphere away from the main tourist hubs.

Staff & Service
The hotel's staff consistently receives high praise for their friendliness, helpfulness, and professionalism. Guests frequently highlight the attentive service provided by the reception staff, who are often described as warm and welcoming, though a few isolated instances of unhelpful or abrupt interactions were noted. The check-in process is generally reported as smooth and efficient. Restaurant staff are commended for their politeness and quick plate clearing, while bar staff are lauded for their exceptional service and hard work. The animation team is particularly popular, engaging guests of all ages with fun activities. Housekeeping is consistently praised for maintaining spotless rooms and providing daily service, including fresh bottled water. Overall, the dedication of the entire team to providing excellent service is a recurring theme, contributing significantly to a positive guest experience, with staff often going above and beyond to resolve issues promptly.

Additional Information
Guests should be aware of several specific aspects to enhance their stay. The hotel maintains a pet-friendly policy, accommodating small dogs, which is a notable feature for travelers with companions. For those on an all-inclusive plan, it's helpful to know that while a wide selection of food and drinks is available, some premium beverages may incur additional charges, and the all-inclusive benefits typically conclude at midday on the day of departure. Access to the full thalassotherapy spa facilities, beyond specific treatments, often requires an extra fee, which many guests found worthwhile for the experience. While the hotel offers a convenient free shuttle bus service, some guests reported initial disorganization upon arrival. Additionally, a dress code for evening meals is advertised, suggesting long trousers for men, though it is not always strictly enforced. The hotel also caters to cycling enthusiasts with a dedicated store and proximity to trails.