VIP Executive Zurique Hotel

The hotel offers a strategic location that serves as its signature feature, providing excellent access to public transport and local amenities. It is particularly well-suited for sightseers and business travelers who value convenience, as it is just a short walk from metro and train stations, making city exploration and airport access straightforward. Many guests find it a good fit for budget-conscious travelers seeking value, and its spacious rooms can accommodate families. While the hotel generally provides a comfortable stay, guests should be aware of mixed feedback regarding staff attentiveness and potential noise from nearby transport links. The rooms are often described as clean with comfortable beds, though some aspects may appear dated. The breakfast variety is a highlight for many, despite occasional crowding. To enhance your stay, consider requesting a room on a higher floor and away from the elevators to minimize noise, and be prepared for the hotel's policy regarding certain amenities.

Facilities & Amenities
The hotel features a pool that is a significant draw for many guests, though it is frequently noted as being seasonal or closed for maintenance, which has led to disappointment for some; in such cases, access to a sister hotel's pool has occasionally been offered. A recurring point of concern is the hotel's lifts, which are described as small, slow, and often insufficient for the hotel's size, leading to long waits, especially during peak hours. Guests generally find the Wi-Fi connection to be strong and reliable throughout the property. However, the availability of outlets in rooms is limited, often concentrated on one side of the bed, which can be inconvenient for charging multiple devices. Unlike many hotels, kettles for hot beverages are not provided in rooms, and obtaining hot water from the reception has been challenging for some. Additionally, an ironing service is available for a fee, as irons are not supplied in the rooms. The lobby area is generally perceived as pleasant and includes small souvenir shops.

Cleanliness & Room Comfort
Guest feedback on cleanliness is generally positive, with many rooms described as well-maintained, though some reviews mention issues such as stained sheets or rugs, and occasional mold in bathrooms, indicating inconsistency. The room condition is frequently noted as dated and in need of renovation, with some instances of damaged furniture. While many guests praise the comfortable beds and quality linens, a few find them too hard or in need of updating. The bathrooms are often described as basic and outdated, with common complaints including a lack of proper shower enclosures, cracked basins, and insufficient towel hangers. Noise levels are a significant concern for many, stemming from nearby trains and planes, as well as internal sources like elevators and other guests. The air conditioning system is a frequent point of contention, often reported as ineffective or only providing fan/heating, leading to rooms being uncomfortably hot. Rooms typically include a mini-fridge and complimentary water, but limited outlets are a common inconvenience.

Dining & Food Quality
The breakfast experience receives mixed reviews, with many guests appreciating its good and complete variety, including options like scrambled eggs, sausages, and pastries, often described as decent or even amazing value. However, a significant number of guests report that the breakfast area can become extremely crowded, leading to long queues for the coffee machine and slow replenishment of food items. Some find the food quality to be bland or artificial, particularly the coffee and eggs. The hotel's restaurant offers a buffet for dinner, which some guests found surprisingly good, while others described the menu as repetitive or the food as unappetizing. Service in the restaurant has been a point of contention, with some guests encountering rude or inattentive waiting staff, and a lack of service after 9:30 PM. The bar area is generally considered pleasant, with some guests praising the friendly bar staff, though occasional slow service due to untrained personnel has been noted.

Location & Accessibility
The hotel boasts an excellent central location for accessibility, being just a short walk from the Metro and train station, providing convenient access to the airport and various parts of the city. While not directly in the main tourist hub, its proximity to public transport makes reaching attractions straightforward, though it requires taking an Uber or public transport to the city center. The surrounding area is described as a quiet commercial district, offering a practical environment with nearby supermarkets like Lidl, pharmacies, and a good selection of restaurants and cafes. A large mall is also within easy reach. For guests arriving by car, parking is available on-site for a fee, though some reviews mention the convenience of free overnight parking options nearby. The location is generally considered safe and provides a good base for exploring the wider city.

Staff & Service
Feedback on the staff and service is notably varied. Many guests commend the friendly staff, highlighting their helpfulness, welcoming demeanor, and professional attitude, particularly at reception and among some restaurant and housekeeping teams. Instances of quick check-in and attentive service, such as assistance with luggage, are frequently praised. However, a significant number of reviews report negative experiences, describing some staff members, particularly at the front desk and in the restaurant, as rude, unhelpful, unsympathetic, or indifferent, sometimes refusing simple requests like hot water. There are also mentions of unprofessional conduct, including staff discussions in hallways and a lack of smiles. Despite these inconsistencies, the hotel generally offers luggage storage facilities, which guests find convenient for early arrivals or late departures. Overall, while some staff members excel in providing excellent service, others fall short of guest expectations.

Additional Information
Guests should be aware that the hotel, despite some recent improvements, is generally perceived as dated and in need of further modernization, which can impact the overall guest experience. A notable policy is the hotel's stance on providing hot water for personal use in rooms, as kettles are not supplied and requests for hot water at reception have often been denied. Similarly, ironing services are available for a fee, as irons and ironing boards are not provided in guest rooms. The pool is a key amenity, but its seasonal operation means it may not be available year-round, which has disappointed some visitors. While the hotel aims for a comfortable environment, some guests have reported issues with carpet smell in rooms, suggesting a need for deeper cleaning or replacement. Additionally, the hotel frequently hosts groups of students, which can occasionally lead to increased noise levels in hallways during late hours.