Truss Hotel Times Square

The hotel's exceptionally friendly and helpful staff, particularly the front desk team, stands out as its signature feature, consistently praised for their welcoming demeanor and attentive service that makes guests feel at home. Guests frequently highlight the hotel's central location, spacious rooms for New York City standards, and a rooftop terrace with panoramic city views as top features. This hotel is ideal for sightseers and business travelers due to its convenient access to major attractions, entertainment venues, and convention centers. Families appreciate the larger room sizes and the staff's accommodating nature, while couples can enjoy a romantic escape with breathtaking views from the rooftop. To enhance your stay, guests are advised to take advantage of the hotel's rooftop terrace for stunning city vistas and to consider bringing earplugs, as typical urban sounds like traffic and honking can be noticeable, especially at night.

Facilities & Amenities
The hotel offers a notable rooftop terrace that is highly appreciated by many guests for its stunning city views, providing a pleasant space to relax and enjoy the skyline, particularly at sunset. While it does not feature a bar, guests are welcome to bring their own refreshments. A fitness center is available and generally considered well-equipped for guest use. Rooms are conveniently outfitted with a microwave and a mini-fridge, which many guests find very useful for storing snacks and beverages. However, a common point of feedback is the absence of an in-room coffee maker or kettle, which some guests miss. The hotel does not have its own restaurant or bar facilities. Guests should also be aware that a nominal fee is charged for luggage storage after check-out.

Cleanliness & Room Comfort
Guest feedback on room cleanliness and comfort is somewhat mixed. Many guests report that their rooms are clean and that housekeeping provides diligent daily service, ensuring fresh towels and made beds. However, some reviews indicate concerns about the overall room condition, describing them as dated, worn, or in need of maintenance, with occasional mentions of peeling paint or worn fixtures. The beds are generally found to be comfortable, though a few guests note issues with noisy plastic mattress protectors. Noise levels are a significant recurring theme, with many guests experiencing disturbances from street traffic, honking, and even loud music or conversations from nearby establishments or adjacent rooms due to thin walls. While microwaves and mini-fridges are appreciated, some rooms lack basic amenities like a chair or desk. Bathroom conditions also vary, with some guests praising their spaciousness, while others report issues such as mold, dirty tiles, or inconsistent shower pressure.

Dining & Food Quality
The hotel does not feature any on-site dining facilities, including a restaurant, bar, or breakfast service, requiring guests to explore external options for their meals. Fortunately, the surrounding area is highly praised for its abundance of nearby dining options within easy walking distance. Guests frequently highlight the convenience of numerous restaurants, delis, coffee shops, and bakeries that cater to various tastes and preferences. Popular recommendations include a local cafe known for its breakfast and coffee, diverse pizzerias, and other eateries offering a wide range of cuisines, from casual bites to more substantial meals. This encourages guests to immerse themselves in the local culinary scene, providing ample choices for every meal throughout their stay, from quick snacks to full dinners.

Location & Accessibility
The hotel's central location is consistently highlighted as a major advantage, placing guests within easy walking distance of many key attractions. It offers excellent proximity to Times Square, the Port Authority Bus Terminal, the Javits Center, and Broadway theaters, making it highly convenient for both leisure and business travelers. Access to public transport is also a significant benefit, with several subway stations nearby, providing easy connections to other parts of the city and beyond. While many guests appreciate the walkability to various landmarks and dining establishments, the neighborhood itself receives mixed reviews; some find it safe and bustling, while others note the presence of homeless individuals, particularly at night. Parking is available in the vicinity, though it is often described as expensive and can be challenging to navigate upon arrival.

Staff & Service
The staff and service at the hotel consistently receive overwhelmingly positive feedback from guests. The team, particularly at the front desk, is frequently described as friendly, helpful, attentive, and welcoming, often going "above and beyond" to assist guests. The check-in and check-out process is generally reported as smooth and efficient, with many guests appreciating the flexibility for early check-ins when available. Housekeeping services are also highly praised for their daily diligence in cleaning rooms and providing fresh towels. Beyond routine tasks, staff are noted for offering valuable local recommendations, assisting with transportation arrangements, and thoughtfully providing complimentary water bottles. While a few isolated instances of less positive interactions were mentioned, the vast majority of reviews emphasize the staff's commitment to providing excellent and personalized service.

Additional Information
A notable point for guests is the hotel's policy of charging a nominal fee for luggage storage after check-out, which some guests find unexpected compared to other establishments. The overall building condition is frequently described as showing signs of wear, being somewhat tired, or outdated, with some guests noting that the appearance in photos might differ from reality, suggesting it could benefit from renovations. Despite these observations, many guests still consider the hotel to offer good value for its location, especially given the typical prices in the city. The hotel is also noted for its hard floors instead of carpet, which some guests prefer for cleanliness. While some rooms may have automatic lights that can be a minor nuisance, the hotel aims to provide a functional and convenient base for exploring the city.