Radisson Blu Hotel East Midlands Airport (Castle Donington, United Kingdom)

Most guests give the front desk, housekeeping, and wait staff rave reviews for their personable and professional customer service, noting that they seem pleased to accommodate special requests and go out of their way to help resolve any issues. Others comment on the smiling faces and evident pride in their work.

Most guests find the rooms to be sparkling clean, with comfortable, modern furnishings and powerful showers. Several guests were delighted to see the big flat screen television from the bathroom, while kids of all ages enjoy watching the planes coming in and taking off. The windows are well sound-proofed, and guests generally sleep very well in the plush beds. Many want to know where the hotel buys its pillows, in hopes of getting a set for their own bedrooms.

Most guests report that the Super Breakfast Buffet lives up to its name, with an impressive variety of hot and cold options, including fresh waffles and made-to-order omelets. Guests flying out after breakfast report that the airport shuttle is fast and convenient, and generally describe this part of their holiday as "stress-free". Others note the hotel is well located for trips to Donington Park or the Racing Circuit, and easily accessed by car.

Though most guests enjoy the restaurant, some wished for greater variety. A hungry minority felt the service was too slow.

A few guests feel the frosted glass separation of the bathroom and bedroom areas does not offer enough privacy.

While most find the parking charges quite reasonable, a few disagree. Others were irritated to find the 'exit code' changes daily for security reasons.