Lace Market Hotel

Nestled in a historic area, this hotel offers a unique blend of character and convenience, making its central location a signature feature. It is an ideal choice for sightseers and concert-goers due to its proximity to major attractions and the Motorpoint Arena, while its quiet setting appeals to couples seeking a peaceful retreat. Business travelers also find it suitable for its accessibility and comfortable accommodations. Guests consistently highlight the friendly staff and the hotel's overall cleanliness. For those planning a stay, it is advisable to inquire about room location if noise sensitivity is a concern, and to explore the highly-rated dining experiences available on-site, particularly the afternoon tea.

Facilities & Amenities
The hotel provides a range of amenities, though some are noted for their quirks. Guests appreciate the convenience of the attached pub, the Cock & Hoop, which serves as a popular spot for drinks and meals. Rooms are generally well-equipped with a good tea/coffee selection and a mini-bar. While Wi-Fi is available, some guests experienced connectivity issues in certain areas. The lift can be small, slow, and occasionally problematic, leading some guests to use alternative stairs. It is important to note that the hotel does not offer on-site parking, requiring guests to use nearby multi-storey car parks. Some rooms also lack effective air conditioning, which can lead to discomfort, especially during warmer periods.

Cleanliness & Room Comfort
Guests frequently commend the hotel's cleanliness, with many describing rooms as spotless and well-maintained. The comfortable beds and quality bedding are often praised, ensuring a restful night's sleep. Many rooms are noted for being spacious and well-appointed, including well-equipped bathrooms with good showers. However, feedback on room condition is mixed; some guests found the decor to be tired, dated, or shabby, with instances of chipped paintwork, stained carpets, or broken fixtures like taps and radiators. Noise levels vary; while many rooms are quiet, some guests reported street noise, noise from other guests, or lift noise, particularly in rooms near the reception or on lower floors, indicating a lack of consistent soundproofing.

Dining & Food Quality
The hotel's dining options receive considerable praise, particularly the afternoon tea, which is consistently described as delicious, freshly prepared, and featuring warm scones and a delightful selection of sandwiches and cakes. The breakfast, served in the attached pub, is generally rated as excellent, offering a varied selection of cooked options, continental items, and even vegan options. Most guests find the food quality high and well-presented, though some have noted that service can be slow during peak times, and a few consider the breakfast to be on the expensive side. For other meals, the pub offers a pizza menu, which is available for room service, though some guests desired more diverse dinner choices.

Location & Accessibility
The hotel boasts an excellent central location, making it highly convenient for exploring the city. Guests appreciate being within easy walking distance of numerous shops, bars, restaurants, and key attractions such as the Motorpoint Arena, Nottingham Contemporary, the National Justice Museum, and the train station. Despite its urban setting, many reviews highlight the hotel's position in a quiet area, allowing for a peaceful stay. A significant point of consideration for guests is parking, as the hotel does not have its own facility. Visitors must rely on nearby multi-storey car parks, such as the Lace Market car park, which can incur substantial daily fees. The hotel's proximity to tram stops also enhances its accessibility.

Staff & Service
The hotel's staff consistently receive high praise for their friendly, helpful, and attentive service. Guests frequently commend their welcoming atmosphere and professional conduct, noting that staff often go above and beyond to assist with requests. The check-in process is generally described as quick and efficient. Many guests were pleasantly surprised by complimentary room upgrades, which contributed significantly to their positive experience. While the vast majority of feedback is positive, a few isolated comments mentioned instances of less engaged reception staff or perceived understaffing during busy periods. Overall, the dedication of the team to providing excellent service is a recurring theme in guest reviews.

Additional Information
The hotel operates a dog-friendly policy, which is appreciated by pet owners, though some found the associated charge to be quite high and noted a lack of specific amenities for pets. Guests should be aware of the hotel's deposit policy, where a sum is often held for potential mini-bar use, with some reporting delays in refunds. An early check-in fee is also applied if rooms are occupied before the standard check-in time, even if the room is ready, which has been a point of contention for some. As the hotel is housed in an old building with historic character, it features various steps throughout, making it less accessible for those with mobility challenges or wheelchairs. Some rooms may also have windows that do not open, impacting ventilation.