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Good to know
Diverse On-Site Culinary Options
Dine at one of the seven on-site restaurants, including Shang Palace for dim sum, Sapore Osteria for Italian, and Nishimura for teppanyaki.
Expansive Outdoor Swimming Pool
Relax by the large, landscaped outdoor pool which features a water slide and dedicated areas for children.
Busy Breakfast Service Periods
The Jamoo restaurant breakfast buffet can experience high guest volume during peak hours, occasionally impacting service speed.
Comprehensive Health and Wellness
Utilize the on-site fitness center, three tennis courts, and full-service spa featuring a sauna, steam room, and hot tub.
Versatile Meeting and Event Spaces
Host professional gatherings or social events in the hotel's ballroom and six dedicated meeting rooms.
Strategic West Surabaya Location
Access major shopping destinations like Ciputra World Mall and Pakuwon Mall with ease from this central location.
Personalized Horizon Club Service
Enjoy exclusive benefits and attentive, personalized service by booking a room with access to the Horizon Club Lounge.
Dated Building and Facilities
Certain areas of the property, including the gym and elevator systems, exhibit signs of age despite ongoing maintenance.
This summary was created by AI and might not be 100% accurate.
Compare with similar stays
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- Free WiFi
- Pool
- Spa
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Reviews
Excellent
based on 17,372 ratings from top
sites
This rating is from the trivago Rating Index (tRI), which combines guest ratings from top sites for a trustworthy result.Learn how the tRI works
sites
Review summary
Summarized by AI from 700+ reviews
This hotel is a versatile urban hub, ideal for families, couples, and business travelers seeking a comfortable and engaging stay. Its strategic location in the heart of Surabaya offers convenient access to the Trans Java Island Highway, making it an ideal stopover. The expansive swimming pool, complete with a water slide and resort-like ambiance, is a key amenity that caters to all ages. Guests consistently praise the attentive and friendly staff, and the diverse culinary offerings, including the extensive breakfast buffet at Jamoo restaurant and authentic Italian cuisine at Sapore Osteria. For a truly elevated experience, consider booking a room with access to the Horizon Club for personalized hospitality and exclusive food and beverage options.
Top amenities
- WiFi in lobby
- WiFi in rooms
- Pool
- Spa
- Parking
- A/C
- Restaurant
- Hotel bar
- Gym
All amenities
Wellness
- Beauty salon
- Steam room
- Massage
- Sauna
Property amenities
- Business center
- Café
- Arcade/Video games
- Nightclub
Accessibility
- Wheelchair accessible
- Accessible parking
Room amenities
- Bathtub
- Shower
- Ironing board
- Television
Sports facilities
- Golf course
- Fitness
- Tennis court
- Table tennis
For children
- Playground
- Kids' club
Hotel characteristics
- Family friendly
Location
Highlight
Distance from Shangri-la Surabaya
Surabaya:4.4 km
Submarine Monument:4.7 km
Heroes Monument:5.5 km
Gelora Bung Tomo Stadium:12.7 km
Juanda International Airport:12.8 km
Property info
Jl. Mayjen Sungkono No.120, Surabaya, 60256, IndonesiaFrequently Asked Questions about Shangri-la Surabaya
Is there a pool area at Shangri-la Surabaya?
Yes, Shangri-la Surabaya offers 2 pool areas.
Are pets allowed at Shangri-la Surabaya?
No, Shangri-la Surabaya doesn’t allow pets.
Is parking available at Shangri-la Surabaya?
Yes, Shangri-la Surabaya provides Parking, Accessible parking for guests.
Where is Shangri-la Surabaya located?
Shangri-la Surabaya is located at Jl. Mayjen Sungkono No.120, 60256, Surabaya, Indonesia.
What is the cancellation policy for Shangri-la Surabaya?
The cancellation policy for Shangri-la Surabaya varies depending on the type of room and booking conditions.
The prices and availability we receive from booking sites change constantly. This means you may not always find the exact same offer you saw on trivago when you land on the booking site.
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