Scandic Opalen

This hotel is widely appreciated for its central location and panoramic views from higher floors, making it a memorable choice for guests. It is particularly well-suited for families due to its child-friendly amenities and proximity to attractions like Liseberg, while sightseers and concert-goers benefit from its easy access to key venues and the city center. Many guests highlight the excellent breakfast and generally clean accommodations. To enhance your stay, consider requesting a room on a higher floor for the best views, and be aware that booking parking in advance is highly recommended due to limited and often expensive options.

Facilities & Amenities
Guests generally find the hotel's facilities to be good, though some areas show signs of wear. The relax area with a sauna and jacuzzi is a popular feature, providing a pleasant space for unwinding, although some note it can be small for a large hotel and the fitness machines are older. A dedicated playroom with activities like table tennis and shuffleboard is a significant draw for families. While Wi-Fi is available and generally reliable, some guests experienced connectivity issues in their rooms. The hotel also offers bicycles for guest use, though availability is very limited, and amenities like ice machines and vending machines add to convenience.

Cleanliness & Room Comfort
Feedback on room comfort and cleanliness is mixed but generally positive. Most guests find the rooms to be clean and well-maintained, though some report minor issues like stains on walls or carpets, or missed housekeeping services if not specifically requested. Room sizes vary, with some standard rooms described as quite small or cramped, while family rooms and suites are more spacious. Beds receive mixed reviews; many find them comfortable, but some describe them as worn, small, or noisy, especially when two single beds are joined. The pillows are frequently mentioned as being too small or decorative rather than functional. Noise levels are generally low, with good sound insulation from street noise, but some guests experienced noise from ventilation systems or neighboring rooms. Bathrooms are typically clean, though some are noted as small or having minor drainage issues. In-room amenities like a kettle with coffee and tea are appreciated, but the absence of a refrigerator is a common point of concern for many.

Dining & Food Quality
The breakfast buffet consistently receives high praise from guests, often described as excellent with a wide variety of options, including good choices for those with allergies. However, during peak times, the breakfast area can become very crowded, leading to long waits, items running out, and slow refilling, which can detract from the experience. The hotel's restaurant and bar receive mixed reviews. While some guests enjoy the food and find the bar atmosphere pleasant with skilled bartenders, others are disappointed by the quality of the food, small portion sizes, or slow service. Some specific dishes, like the hamburger, have been noted as underwhelming.

Location & Accessibility
The hotel's central location is a major advantage, placing guests within easy walking distance of many key attractions. It is particularly convenient for those visiting Liseberg, Scandinavium, and Ullevi arenas, as well as the city center and Avenyn for shopping and dining. Public transportation is highly accessible, with tram stops located very close by, providing easy connections throughout the city and to the airport. A supermarket is also conveniently located nearby. Parking is available, including an underground garage, but it is often described as expensive and requires advance booking due to limited spaces. Some guests opt for alternative public parking options nearby.

Staff & Service
The staff generally receives positive feedback for their friendliness and helpfulness, with many guests highlighting their professional and accommodating demeanor. However, some reviews mention instances of unenthusiastic or less welcoming interactions, particularly at the front desk, which can impact the initial impression. The check-in process is usually efficient, though some guests express frustration with an additional fee for early check-in, even when rooms are available. Housekeeping services are provided upon request, which some guests appreciate for its environmental aspect, but others find it inconvenient, especially when basic supplies like toiletries or towels are not replenished without prompting.

Additional Information
Guests should be aware that the hotel charges an early check-in fee if they wish to access their room before the standard check-in time, even if the room is ready. The hotel maintains a pet-friendly policy, providing amenities such as a dog bed and bowl for furry companions, and allowing them in designated areas of the restaurant. While the hotel advertises the availability of bicycles, guests often find that only a very limited number are available for use. Some guests also note that the hotel offers various children's activities and a dedicated playroom, enhancing the experience for families.