Samos

The hotel's central location in Magaluf, offering immediate access to the vibrant nightlife and proximity to the beach, is a defining characteristic. This makes it an ideal choice for young adults and friends seeking a lively holiday experience. The hotel also features diverse pool areas, including a quieter upstairs option, which appeals to couples and even some families looking for relaxation amidst the energetic atmosphere. Guests frequently commend the hotel's overall cleanliness, the general friendliness of the staff, and the varied food options available. While the hotel caters well to those embracing Magaluf's party scene, it's important for guests to be aware of potential noise levels, especially during peak season. For a more tranquil stay, consider visiting during the off-peak months or requesting a room away from the main entertainment areas.

Facilities & Amenities
The hotel offers a range of facilities designed to enhance the guest experience. Most guests appreciate the spacious pool area with plenty of sunbeds, noting the presence of multiple pools, including a more tranquil upstairs pool with day beds and sofas, contrasting with the often hectic downstairs pool. A well-equipped fitness center is available for those wishing to stay active. The spa facilities, featuring a sauna and Turkish bath, are mentioned as pleasant, though some guests note an extra cost for access and occasional crowding. While Wi-Fi is available, some reviews indicate it can be poor or slow in certain areas. A recurring point of feedback concerns the elevators, which are frequently described as slow, insufficient in number, or occasionally out of service, leading to significant wait times.

Cleanliness & Room Comfort
Guests generally find the rooms to be clean and comfortable, with many praising the diligent housekeeping staff. The beds are consistently described as comfortable, contributing to a restful sleep. However, some couples note that the "double beds" are often two single beds pushed together, which can be inconvenient. A significant and frequently mentioned issue is the poor sound insulation between rooms; guests often report hearing neighbors talking, snoring, and general hallway noise, which can disrupt sleep. While rooms are generally well-maintained, some older reviews mention minor issues like torn tiles or mold in bathrooms, though more recent feedback highlights modern showers. In-room amenities like air conditioning receive mixed reviews, with some finding it ineffective or not operational during certain periods, and the balconies are sometimes described as small.

Dining & Food Quality
The hotel's dining experience receives varied feedback, though breakfast is widely praised for its good variety, fresh omelettes, and ample choices, with some even noting unlimited champagne. The overall food quality for other meals is more mixed; many guests find it good with plenty of choice and varied options, including vegetarian/vegan selections and freshly made pizza. However, some describe the food as adequate but repetitive, with concerns about dishes not being hot enough or a prevalence of fried food. The upstairs bar is highlighted for its excellent service, while the downstairs bar staff are sometimes perceived as less approachable. All-inclusive guests appreciate the inclusion of cocktails.

Location & Accessibility
The hotel boasts a highly central location in Magaluf, making it exceptionally convenient for guests. It is situated within a short 5-10 minute walk to the main strip of bars and restaurants, as well as the beach. The proximity to the BCM nightclub, which is right next door, is a key feature for those seeking nightlife. Despite this, many guests report that the hotel rooms are surprisingly quiet, especially those not facing the street or during off-peak seasons, though some still experience noise. For wider exploration, a bus stop is conveniently located nearby, providing easy access to Palma Nova, Palma, and the airport. Parking is available, but guests should be aware that spots are limited and come with an extra cost and a required deposit.

Staff & Service
The staff at the hotel consistently receive high praise for their friendliness, helpfulness, and attentiveness. Guests frequently highlight the welcoming demeanor of the reception team and the diligent work of the housekeeping staff. The bar staff are often commended for their excellent service, creating a positive atmosphere. A standout feature is the animation team, who are widely lauded for their energy, engaging activities, and entertaining nightly shows, making a significant positive impact on guests' stays. While most interactions are positive, some guests have reported isolated instances of unhelpful or rude behavior from specific security personnel or management when addressing issues, such as room problems or deposit refunds.

Additional Information
Guests should be aware of several policies and features that may impact their stay. A deposit is required for pool towels, which some guests found problematic to retrieve upon checkout, often needing to be paid in cash. Similarly, the safe box in rooms and coffee pods for in-room machines incur an extra cost. The hotel offers a variety of daytime activities like archery and darts, alongside nightly entertainment and shows. The guest demographic is quite diverse, ranging from young adults on party trips to couples and even some families and older groups, which can lead to a varied atmosphere. Some guests noted that the air conditioning can be ineffective or not fully operational during certain times of the year.