Premier Inn Wells - Somerset

The hotel is consistently praised for its exceptional staff and its prime location, offering easy access to the city center and surrounding attractions. Guests frequently highlight the hotel's cleanliness and the comfortable beds, ensuring a restful stay. It serves as an ideal base for sightseers looking to explore Wells Cathedral, Glastonbury, and Bath, with many appreciating the convenient walking distance to local landmarks. Families find the hotel particularly suitable due to its comfortable accommodations and value, including options like kids eating free at breakfast. Business travelers also find the hotel reliable for its consistent standards and amenities. To enhance your experience, be mindful of the paid parking system and the hotel's sealed windows, which can impact room temperature and air circulation for some guests.

Facilities & Amenities
The hotel provides a range of amenities designed for guest convenience. Wi-Fi is available, though some guests have noted issues with its speed and reliability, with an option to upgrade to a premium service. For those booking Premier Plus rooms, enhanced features include a Nespresso machine, a good-sized kettle, and a comfortable TV set up. These rooms also offer ample space for luggage and comfortable seating. The hotel features a lift for easy access to upper floors, and disabled parking is available, which is appreciated by guests with mobility needs. While specific recreational facilities like a pool or fitness center are not widely mentioned, the overall impression is one of practical and functional amenities.

Cleanliness & Room Comfort
Guests generally find the rooms to be clean and well-maintained, contributing to a pleasant stay. The beds are consistently described as comfortable, often ensuring a good night's sleep, with some guests appreciating the availability of pillow options. Premier Plus rooms often feature a rain shower and ample space, enhancing the bathroom experience. However, a significant recurring concern is the non-opening windows and the effectiveness of the air conditioning. Many guests report that rooms can become stuffy or too warm, even with the air conditioning set to its lowest temperature, leading to dreadful nights of sleep for some. While rooms are generally quiet, some guests have noted noise levels from adjacent rooms or corridors, and the air conditioning unit itself can be noisy.

Dining & Food Quality
The hotel's dining options, particularly breakfast, receive mixed but generally positive feedback. Many guests praise the breakfast variety, including both hot buffet and continental breakfast options, often highlighting the food quality and value, especially with the "kids eat free" policy. Some guests have enjoyed dinner at the hotel, noting the quality of dishes like the new burgers selection. However, during peak times, the restaurant can be understaffed or too small for the hotel's capacity, leading to long waits for seating and limited availability of certain items, such as pastries or cereals. While staff in the dining area are often commended for their friendliness, some guests experienced issues with service and availability during busy periods.

Location & Accessibility
The hotel boasts a highly convenient location, being an easy ten to fifteen-minute walk into Wells city centre. This proximity allows guests to easily access attractions like the cathedral and various shops and restaurants. It also serves as an excellent base for exploring wider Somerset attractions, including Wookey Hole, Glastonbury, and Bath. The hotel is situated near a large Morrisons supermarket, which is useful for supplies. While the location is generally praised, the parking situation is a frequent point of contention, as it is charged at a daily rate, which many guests feel should be included in the room price. Pedestrian access to the hotel entrance from the main road is also noted by some as being poorly designed.

Staff & Service
The staff at the hotel consistently receive high praise for their friendliness, helpfulness, and attentive service. Guests frequently highlight their willingness to go above and beyond, from assisting with check-in issues to resolving room problems and providing excellent service in the restaurant. The quick check-in process is often mentioned positively, and many appreciate the staff's professionalism and positive attitudes, which contribute significantly to an enjoyable stay. While the vast majority of feedback is positive, a few isolated instances of staff being overwhelmed or perceived as rude have been reported, particularly during busy periods in the restaurant or when dealing with specific booking issues. Overall, the team's dedication to guest satisfaction is a recurring theme.

Additional Information
A notable aspect of staying at this hotel is the paid parking system, which costs a daily fee and requires guests to obtain a voucher from reception to validate their payment at a machine upon departure. This policy is a common source of frustration for many guests. Another recurring point is the hotel's Wi-Fi service; while available, the standard connection is often reported as slow or unreliable, prompting some guests to consider paying for the premium upgrade. Furthermore, the design of the hotel, with its non-opening windows throughout the building, including corridors and rooms, can lead to a perceived lack of fresh air and a stuffy or even musty smell in some areas, despite the hotel's overall cleanliness.