Premier Inn Caerphilly Crossways

The hotel's strategic location near major routes and local amenities, coupled with its ample free parking, establishes it as a highly convenient base for various travelers. Its most consistently praised features include the exceptionally friendly and helpful staff, the provision of comfortable beds ensuring a restful night's sleep, and its overall good value for money. This makes it an ideal choice for families visiting the area, wedding guests attending local events, and business travelers seeking a practical and well-situated stopover. To enhance your stay, it is advisable to be aware that some rooms may lack modern amenities like air conditioning; therefore, consider requesting a fan if visiting during warmer periods. Additionally, for longer stays, guests may need to proactively request room servicing, as this is not a standard daily offering.

Facilities & Amenities
The hotel offers the significant advantage of ample free parking, making it highly convenient for guests arriving by car. Its immediate surroundings provide easy access to a Brewers Fayre restaurant, a McDonald's, and a Costa Coffee, ensuring readily available dining and beverage options throughout the day. However, a recurring point of concern among guests is the hotel's Wi-Fi connectivity, which is frequently described as poor, intermittent, or even non-existent, proving unreliable for both leisure and business needs. While fans are often provided in rooms, the absence of built-in air conditioning can lead to uncomfortably warm conditions, particularly during warmer seasons. Some guests have also noted the removal of sofa beds from certain room types, which can impact the comfort and seating arrangements for those expecting additional space.

Cleanliness & Room Comfort
Guests generally commend the comfortable beds and effective blackout curtains, which contribute to a good night's sleep. However, feedback regarding room cleanliness and overall condition is notably mixed. Many reviews indicate that rooms appear tired and are in clear need of refurbishment, citing issues such as pervasive damp smells, visible mould on ceilings and in bathrooms, rusty fixtures like towel rails, and peeling paint. Concerns also extend to basic amenities, with some guests reporting insufficient towels or non-functional hairdryers. A significant point of contention is the hotel's policy of not providing daily room service for longer stays, leading to unemptied bins and unchanged linen unless specifically requested. Furthermore, noise from adjacent rooms, corridors, and outside areas is a frequent complaint, disturbing the peace, and the prevalence of sealed windows prevents guests from ventilating their rooms with fresh air.

Dining & Food Quality
The hotel features an attached Brewers Fayre restaurant, which serves both breakfast and evening meals. Most guests find the breakfast to be a positive experience, often described as good and plentiful, with a self-service buffet offering a variety of options. However, some reviews mention issues with food items being cold or the dining area being understaffed during peak times, leading to delays in replenishing items like plates or hot food. The evening meals at the restaurant receive mixed feedback; while some guests enjoy the food and consider it good value, others describe it as mediocre, disappointing, or expensive, with concerns about overall quality and a somewhat limited menu. A common point of dissatisfaction is the bar closing early, frequently by 9 PM, which can be inconvenient for guests hoping to relax with drinks later in the evening.

Location & Accessibility
The hotel boasts a highly convenient location, serving as an excellent base for exploring the surrounding region, including popular attractions like Caerphilly Castle, the city of Cardiff, and the scenic Brecon Beacons. A significant advantage for guests traveling by car is the provision of ample free parking on site. The hotel is strategically situated near major routes and offers easy access to a variety of nearby amenities, including a McDonald's, Costa Coffee, and a large Tesco supermarket, all within walking distance. Public transport options, such as a local bus stop and a train station, are also readily accessible, facilitating connections to other areas. The hotel is generally considered suitable for wheelchair users, with accessible rooms and facilities available to accommodate their needs.

Staff & Service
The staff at the hotel consistently receive high praise for their exceptional friendliness, helpfulness, and welcoming demeanor. Many guests highlight their proactive approach and willingness to go above and beyond to assist with various requests, such as arranging taxis, facilitating early check-ins or late check-outs, and promptly addressing any issues that arise during a stay. While the vast majority of interactions are positive, a small number of guests have reported isolated instances of less engaging or unsmiling reception staff, or feeling somewhat inconvenienced during the check-in process. Despite these minor points, the overwhelming consensus is that the team provides excellent customer service, significantly enhancing the overall guest experience and often compensating for other potential shortcomings of the hotel.

Additional Information
Guests should be aware of certain operational aspects that may impact their stay. The hotel implements a policy of no daily room service for stays exceeding one night, meaning amenities like bins, towels, and tea-making facilities are not automatically replenished unless a specific request is made at reception. This can be an unexpected inconvenience for some travelers. Furthermore, many rooms lack built-in air conditioning, and while fans are typically available upon request, rooms can become uncomfortably warm, particularly during hotter periods, as windows in some sections of the hotel are sealed and do not open. The recent removal of sofa beds from standard rooms has also been noted by some guests, affecting seating options. On a more positive note, the hotel occasionally offers Welsh Cakes as a thoughtful welcoming gesture to guests.