Premier Inn Birmingham Longbridge

The hotel is highly regarded for its exceptionally comfortable beds, often described as a signature feature that ensures a restful night's sleep. Its friendly and helpful staff consistently receive praise for their accommodating nature and willingness to assist guests. The hotel also benefits from a convenient location adjacent to a vibrant shopping complex and a train station, making it an excellent base for various activities. It is particularly well-suited for families due to its child-friendly amenities and for sightseers or business travelers who appreciate easy access to central Birmingham and local attractions. Hospital visitors also find its proximity to the Royal Orthopaedic Hospital beneficial. While many guests commend the hotel's cleanliness, some note areas needing minor maintenance. To enhance your stay, it is advisable to clarify parking instructions upon arrival and be aware that the attached restaurant's food service can be inconsistent.

Facilities & Amenities
The hotel offers a range of facilities designed for guest convenience, though some aspects receive mixed feedback. The air conditioning generally functions well to cool rooms, but some guests found it insufficient or noisy, especially as windows do not open. The TVs in rooms are noted by some as being small or having technical issues, such as needing retuning or lacking a guide. While Wi-Fi is available, its signal can be inconsistent, with both free and paid options experiencing connectivity problems. Guests appreciate the provision of kettles and ample tea and coffee facilities in rooms. For families, a unique duck-finding game is a popular amenity, providing entertainment and a small prize for children. However, some guests mention the absence of fridges in rooms and issues with accessible rooms, including the type of shower provided and the size of the lift. The bar on-site is generally well-regarded.

Cleanliness & Room Comfort
Guest feedback on room cleanliness and comfort is generally positive, though some areas for improvement are noted. Most guests describe their rooms as spotless, very clean, and immaculate, ensuring a pleasant stay. The beds are consistently praised as comfortable and conducive to a great night's sleep, with many highlighting the fluffy pillows. However, some reviews mention minor issues such as chipped paint, mould in bathrooms, or a general sense of the room looking tired. While many rooms are reported as quiet, some guests experienced loud neighbours or found the soundproofing to be inadequate. The bathrooms are often described as clean with good showers, but a few guests encountered luke warm water, non-functioning extractor fans, or a lack of a hand towel rail.

Dining & Food Quality
The hotel's dining options, particularly breakfast, receive mixed reviews. Most guests find the breakfast to be good value, with a selection of continental items and hot food served to order. Many praise the quality of the food and the attentive service from staff during breakfast. However, some guests express disappointment with the cooked breakfast, citing issues such as cold food, undercooked items, or small portions. There are also reports of significant wait times for hot food and occasional stock shortages. The attached restaurant for evening meals also garners varied feedback; while some guests had positive experiences, others reported slow service, forgotten orders, and concerns about food quality, including dishes being cold or poorly prepared. The bar area is generally considered pleasant.

Location & Accessibility
The hotel boasts a highly convenient central location, making it an excellent base for various activities. It is situated within easy walking distance of Longbridge railway station, providing direct and quick access to central Birmingham and the airport. Guests appreciate its proximity to a large shopping complex featuring supermarkets, various retail shops, and numerous food outlets like Greggs and Costa. This makes it ideal for sightseeing, shopping, and accessing local amenities. For those visiting the Royal Orthopaedic Hospital or Cadbury World, the location is particularly advantageous. Parking is available nearby, typically in a multi-storey car park, with costs varying but generally considered affordable by most guests, though some found instructions unclear or the access challenging.

Staff & Service
The hotel staff consistently receive high praise for their friendliness, helpfulness, and accommodating nature. Many guests highlight the welcoming reception and the staff's willingness to go above and beyond to assist with requests, from providing extra towels to helping with unexpected emergencies. The check-in process is generally described as quick and efficient, though some guests experienced delays during busy periods. Staff are noted for their attentiveness and for creating a positive atmosphere, particularly in the dining areas. While the majority of feedback is positive, a few guests reported instances of staff being less responsive or difficult to locate, and some housekeeping requests were not fulfilled promptly. Overall, the dedication of the team significantly enhances the guest experience.

Additional Information
Guests should be aware that while the hotel aims for comfort, some rooms may show signs of wear and tear, such as chipped decor or minor maintenance needs like non-functioning bathroom extractors or small TVs. The hotel offers a unique children's activity involving finding a hidden duck in the room, which is popular with families and comes with a small prize, adding a thoughtful touch to their stay. For those arriving by car, parking is available in nearby multi-storey car parks, with varying costs depending on the duration, and it's advisable to clarify instructions upon arrival. It is worth noting that the hotel has a policy for early check-in, which incurs an additional fee. Some guests have reported issues with room setup not matching their booking, such as twin rooms being prepared as doubles or triple rooms as quads, requiring immediate attention from reception. The hotel is generally considered a good value option for a basic, comfortable stay.