Holiday Inn Manhattan 6th Ave - Chelsea By Ihg

This hotel offers a prime location in the heart of Chelsea, making it an ideal base for exploring New York City. Its signature feature is its exceptional accessibility to major attractions and transit, appealing greatly to sightseers and business travelers who value convenience. Guests consistently highlight the hotel's friendly and helpful staff, as well as its overall cleanliness. While rooms are typically compact, a common characteristic for accommodations in this city, they are well-maintained. Couples and families will find the central location beneficial for navigating the city, though larger groups should be mindful of room sizes. To enhance your stay, consider requesting a room on a higher floor for a chance at impressive city views, and be prepared to explore the abundant dining options in the surrounding neighborhood.

Facilities & Amenities
The hotel provides several convenient amenities for guests, including complimentary coffee and tea available in the lobby throughout the day. A fitness center is on-site, described as small but functional for a quick workout. Guests can also find ice machines and vending machines on certain floors, along with communal microwaves for guest use. While not standard in all rooms, refrigerators can be requested and delivered. However, a recurring concern among guests is the performance of the elevators, which are frequently reported as slow, especially during peak hours, and have been impacted by ongoing renovations. The lobby area has also been noted as chaotic and small due to these construction activities.

Cleanliness & Room Comfort
Guests generally commend the hotel's cleanliness, noting that rooms are well-maintained and often recently renovated. Most guests find the beds comfortable, ensuring a restful night's sleep, though some have described them as too firm. Rooms are consistently described as small or compact, which is typical for New York City, and bathrooms are also noted for their limited size. Despite this, bathrooms are equipped with good quality toiletries and towels. Feedback on noise levels is mixed; some guests found their rooms quiet, while others experienced disturbances from street noise, hallway activity, or the air conditioning units. Storage space is minimal, with a general lack of drawers in the rooms.

Dining & Food Quality
The hotel offers complimentary coffee and tea in the lobby, which is a popular amenity among guests. However, feedback on the hotel's breakfast options is mixed; many guests find it expensive for what is offered, describing the food quality as mediocre with dry or stale pastries. Some guests also noted that the breakfast area can be chaotic. The hotel's restaurant and bar facilities have frequently been unavailable or operating with limited service due to ongoing renovations, prompting guests to seek dining options outside the hotel. There is no in-room dining or room service available.

Location & Accessibility
The hotel's central location in the Chelsea neighborhood is overwhelmingly praised as a significant advantage, offering a quiet yet vibrant area with numerous restaurants and shops. It provides excellent proximity to subway stations, with multiple lines just a few blocks away, making it easy to access all parts of Manhattan. Guests appreciate being within walking distance of major attractions such as Penn Station, Madison Square Garden, the Empire State Building, Times Square, the High Line, and Chelsea Market. Accessibility from airports via public transportation is also noted as convenient. Parking is available, but guests often find it expensive and sometimes confusing.

Staff & Service
The hotel staff consistently receives high praise for being friendly and helpful, with many guests highlighting their professional and accommodating demeanor. The check-in and check-out process is generally described as quick and seamless, though a few guests reported encountering unhelpful or rude receptionists. The hotel offers free luggage storage both before check-in and after check-out, which is a highly valued service. Housekeeping is typically provided daily and is noted as unobtrusive and thorough, though some guests experienced occasional issues with towel or amenity replenishment. However, a significant number of guests reported persistent problems with security deposit refunds and unexpected hidden fees, leading to frustration and a perception of poor follow-up from management regarding these issues.

Additional Information
A key aspect of recent guest experiences is the ongoing renovations and construction within the hotel, which has impacted the lobby area, elevator service, and the availability of certain amenities like the restaurant and bar. A recurring and significant concern is the hotel's handling of security deposits, with numerous reports of delays in refunds, unexpected charges, or alleged hidden fees not disclosed at booking or check-in. Guests should be aware that standard rooms do not include an in-room refrigerator or microwave, though a refrigerator can often be requested. Some guests also noted a lack of drawers for storage in the rooms.