HL Club Playa Blanca

This hotel offers a memorable stay, particularly for families, due to its unique bungalow-style accommodation set amidst well-maintained grounds. Its signature feature is the highly praised animation team, which consistently provides engaging activities and entertainment for all ages. Guests frequently highlight the exceptional friendliness and helpfulness of the staff across all departments, contributing significantly to a positive holiday experience. While the hotel generally maintains a good level of cleanliness, some areas and amenities receive mixed feedback. The food selection is often described as varied, though its quality and temperature can be inconsistent. This resort is well-suited for travelers seeking a relaxed, all-inclusive environment with a strong focus on family fun and daily activities. To make the most of your visit, be prepared for potentially cool pool temperatures and note that Wi-Fi access outside the reception area comes with an additional charge.

Facilities & Amenities
The hotel features a large main pool and a smaller pool, both of which are generally clean and allow inflatables, though many guests note the water can be quite cold. There are ample sun loungers available, but some are reported to be broken or in need of cleaning. A standout amenity is the well-equipped and modern gym, which receives consistent praise. For convenience, an on-site shop sells essentials and pool accessories. While free Wi-Fi is available in the reception area, guests frequently express frustration with the additional cost and poor connectivity in the bungalows. The snack bar by the pool offers a convenient option for daytime meals and drinks. Some guests experienced issues with the lift being out of order, which can pose a challenge for those with mobility concerns.

Cleanliness & Room Comfort
The bungalow accommodations are generally described as spacious and clean upon arrival, though many guests find them basic and somewhat dated, with some reporting issues like crumbling walls, broken window locks, or gaps in doors that allow insects to enter. Feedback on bed comfort is mixed, with many guests finding the mattresses excessively hard, while others report a comfortable sleep. Pillows are frequently noted as flat or uncomfortable. A recurring complaint concerns the towels, which are often described as old, worn, threadbare, or having holes, and sometimes smelling unpleasant. While rooms are typically cleaned daily (except Sundays), some guests feel the cleaning is superficial, focusing on making beds and emptying bins rather than thorough cleaning of floors or bathrooms. Instances of ants and cockroaches in rooms are also mentioned by some visitors.

Dining & Food Quality
The hotel offers a varied food selection, particularly noted for its themed dinner nights such as Asian, Spanish, and Italian cuisine, which many guests enjoy. The breakfast buffet provides a good range of hot and cold options, including freshly made pancakes and omelettes. However, feedback on overall food quality is quite mixed; some guests find it excellent, while others describe it as bland, repetitive, or of low quality. Common complaints include food being cold or only lukewarm, and some items being overcooked or undercooked. The snack bar by the pool is generally well-received for its convenient offerings like burgers, hot dogs, and pizza. The all-inclusive drinks often receive negative comments, being described as low quality, watered down, or overly sweet, with paper cups being a frequent point of dissatisfaction.

Location & Accessibility
The hotel boasts a generally favorable location, situated within a convenient 5 to 15-minute walking distance of the town center, local shops, restaurants, and the beach. Guests appreciate its proximity to attractions like the Aqua Lava water park and Marina Rubicon. For added convenience, the hotel provides a free shuttle bus service to the beach and town, which is a popular option for many. While the location offers easy access to amenities, some guests note the presence of steep hills within the resort grounds, which, combined with an occasionally non-functional lift, can present challenges for individuals with mobility issues. Taxis are readily available and affordable for those who prefer not to walk.

Staff & Service
The hotel staff consistently receive high praise for their exceptional friendliness and helpfulness across all departments. Guests frequently highlight the warm and welcoming demeanor of the reception team, who are noted for their efficiency during check-in and their willingness to assist with inquiries and excursions. The bar staff are described as smiling, efficient, and attentive. However, the animation team stands out as a particular highlight, receiving overwhelming positive feedback for their boundless energy, engaging activities, and entertaining shows for both children and adults throughout the day and evening. While the staff are friendly, the quality of housekeeping service can be inconsistent, with some guests noting a lack of thoroughness in room cleaning despite the staff's pleasant attitude.

Additional Information
Guests should be aware that while Wi-Fi is available for free in the reception area, access in the bungalows requires an additional payment, and its quality is often reported as poor. Similarly, a fee is charged for the use of the safe deposit box in rooms. A pool towel deposit is required, with limited opportunities for towel changes during a stay. Many guests express disappointment that certain items, such as slushies and some cocktails, are not included in the all-inclusive package. There are recurring complaints about the use of paper cups for drinks, which quickly become soggy. Furthermore, some guests feel the advertising for a water park is misleading, as it is located at a sister hotel and incurs an extra cost for entry, rather than being on-site.