Heritance Kandalama is located next to Kandalama Reservoir, overlooking the Sigiriya rock fortress.
The 152 rooms of the hotel feature flat screen TVs with satellite, air conditioning, minibars, free bottled water, balconies, tea and coffee making equipment, and free Wi-Fi. Upgraded rooms feature DVD players and Jacuzzi bathtubs.
The hotel provides guests with a restaurant, terrace, bar, spa, library, children’s play area, and three outdoor pools, meeting rooms, and a conference centre.
The Kanchana Restaurant and Kaludiya Fusion Room provide Sri Lankan and international cuisine. For lighter meals and various drinks guest can visit the Kachan Café and Bar. Guests can enjoy various theme nights or arrange for dinner in a nearby cave. A breakfast buffet is served every morning.
Guests at Heritance Kandalama can explore the surrounding jungle or drive 20 minutes to visit Sigiriya. The hotel is located about 20 minutes from the town of Dambulla and about 4 hours from Colombo and the international airport.
Top amenities
WiFi in lobby
Free WiFi
Pool
Spa
Parking
Pets
A/C
Restaurant
Hotel bar
Gym
Location
11, Dambulla Dambulla Sri Lanka, 21106, Dambulla, Sri Lanka
Of course guests had booked in here because of the natural surroundings of the mountains and Lake Kandalama. It seems that, in reality, the hotel is even better incorporated into these surroundings than appears in the photos in the hotel's marketing materials.
positive:
Terrific main pool
While several guests seemed have an issue or two with the secondary pool, the main pool terrace was said to offer spectacular views, and was seen as the ideal place to relax and view the incredible natural surroundings.
positive:
Welcoming and friendly staff
It was near impossible to find a bad word written about the staff. On the contrary, many guests mentioned that they received a very warm welcome on arrival and staff were friendly and helpful throughout their stay.
Negative Reviews
negative:
Massive extra room tax bill
This was a very sore point with a few guests. For reasons that aren't entirely clear, the resort quotes prices exclusive of an extremely hefty local tax that must be paid on-site. Those who were not aware of it were not happy, to say the very least.
negative:
Food not quite up to standard
While no guest really felt the food was actually bad, quite a number believed that it simply didn't live up to expectations. This is a luxury hotel, and given this classification many felt the food was just not good enough to meet the high standards that demanded.
negative:
Some rooms with poor views
While it seems most rooms do indeed have the spectacular views over Lake Kandalama shown in the hotel's marketing materials, some disappointed guests point out that there are also rooms that have fairly ordinary views over the hotel's gardens. Guests allocated to these rooms were somewhat less than impressed.
All amenities
Hotel facilities
Business centre
Café
Arcade/Video games
Entrance Hall/lobby
Express check-in
Lift
Gym
Car park
Terrace
Porter service
Hotel bar
Outdoor swimming pool
Conference rooms
Non-smoking rooms
Computer with Internet
Restaurant
24-hour reception
On-site boutique shopping
Deck chairs
Towels at the pool
Laundry service
Spa
WiFi in public areas
Room service
24-hour room service
Trouser press
Car hire
Concierge
Airport shuttle
Free WiFi in public areas
Valet parking
Infinity pool
Pool
Luggage storage
Housekeeping
Free WiFi
Breakfast
Hand sanitizer provided
Temperature screening
Safe distance
Response protocol
Online check-in/check-out
New safety protocols
Cashless payment
For children
Childcare
Playground
Wellness / Spa
Massage
Sauna
Hot tub
Accessibility
Wheelchair accessible
Accessible bathroom
Accessible parking
Room facilities
Balcony (upon inquiry)
Fireplace
Bathtub (upon inquiry)
Shower
Ironing board
Openable windows
Television
Hairdryer
Electric kettle
Air conditioning
Minibar
Satellite TV
Desk
Sitting area
Telephone
Safe
Cable TV
WiFi
Fan
Free WiFi (rooms)
Coffee Machine
Dryer
Closet
Outdoor Grill
Sports facilities
Badminton
Pool table
Bike rental
Fitness
Tennis court
Hiking trail
Table tennis
Theme / Type
Convention hotel
Food and beverage
Diabetic food
Arrival / Departure
Check in: 14:00
Contact
11, Dambulla Dambulla Sri Lanka , 21106 , Dambulla , Sri Lanka Telephone: +94(66)5555000 | Fax: +94(66)5555050 | Official Homepage