Crowne Plaza Nottingham by IHG

The hotel is widely recognized for its central location and exceptional staff, making it a popular choice for visitors. Guests consistently highlight the staff's friendliness and helpfulness, alongside the hotel's prime position near key city attractions. The spa and pool facilities are also frequently praised as a significant draw. It is ideal for sightseers, theatre-goers, and gig-attendees due to its proximity to entertainment venues. Business travelers and those seeking a romantic getaway or a family-friendly base also find it suitable. Guests sensitive to noise should consider requesting a room away from the main street due to the vibrant nightlife. Utilizing the well-regarded spa and pool facilities is highly recommended for relaxation.

Facilities & Amenities
Most guests appreciate the hotel's well-equipped gym and spa facilities, including a pool, steam room, and jacuzzi, often described as clean and well-maintained. The swimming pool is frequently highlighted as a major positive, with some calling it "sensational" and "just the right temperature." The bar area is noted for its pleasant ambiance, spaciousness, and good selection of drinks. Free Wi-Fi is available, and guests find the presence of ice machines and vending machines convenient. However, some guests have noted that the spa area can feel small or lack sufficient seating. There are also mixed comments regarding the air conditioning, with some finding it noisy or not always functional, and a few mentioning that windows in rooms do not open. Issues with lifts, specifically only one working at times, have also been reported.

Cleanliness & Room Comfort
Guests generally find the rooms to be clean and well-maintained, with many describing them as "spotlessly clean" or "immaculately clean." The beds receive mixed feedback; while many praise them as "comfortable" or "super comfortable," some find them either "too soft" or "too hard," with occasional reports of a "broken bed base" or "lumpy pillows." Room size is a recurring point of contention; many rooms are described as "small," "pokey," or "cramped," with limited storage space for clothes, often requiring guests to live out of their suitcases. Some bathrooms are noted as "tired" or in need of "modernization," with issues like leaky showers or toilets that take a long time to refill. Noise can be a significant issue, particularly from street noise (especially from nearby nightlife venues), noisy air conditioning units, or sounds from neighboring rooms.

Dining & Food Quality
The breakfast consistently receives high praise from guests, often described as "superb," "fantastic," and "excellent," offering a "wide variety" of choices including fresh omelettes and pancakes made to order. Many highlight the quality of the bacon and sausages, making it one of the best buffet breakfasts experienced. However, some guests have noted that the breakfast food can be "cold" or that items like "orange juice" and "sausages" are of "low quality." Feedback on the hotel's restaurant and bar food is more mixed; while some find the food "good" or "tasty," others express dissatisfaction with dishes like "pizzas" and "chicken goujons," or find the "fish tasteless" and other meals "bland." Some guests also found the bar prices to be on the higher side.

Location & Accessibility
The hotel's central location is a major highlight for most guests, placing it within easy walking distance of popular attractions, theatres, shops, and restaurants. Its proximity to entertainment venues like Rock City and the Royal Concert Hall makes it particularly convenient for gig-attendees and theatre-goers. Public transport, including a tram stop, is also easily accessible. Parking is available on-site in a linked multi-storey car park, which is generally considered convenient and secure. However, many guests find the parking to be "expensive" or "ridiculously expensive," and frequently comment on the "small," "narrow," and "obstructed" parking spaces, making parking a stressful experience for some. Noise from the vibrant city nightlife, particularly from nearby clubs, is a common concern, especially for rooms facing the street.

Staff & Service
The staff at the hotel consistently receive overwhelming praise, frequently described as "exceptional," "friendly," "helpful," "attentive," and "welcoming." Guests highlight their professionalism and willingness to "go above and beyond" to ensure a pleasant stay, often making guests feel "special." The check-in and check-out processes are generally reported as "quick" and "efficient," with staff being accommodating to requests like early check-ins or late check-outs. Many reviews commend the attentive service provided by housekeeping and the bar staff, though some isolated negative experiences with specific individuals or slow service at the bar have been noted. Overall, the staff's dedication to providing excellent service is a standout feature, contributing significantly to a positive guest experience.

Additional Information
Many guests, particularly IHG members, appreciate the member benefits offered, such as room upgrades and lounge access, though some have noted recent changes to the benefit tiering. The lounge is generally seen as a valuable amenity, providing additional comfort and perks. A recurring theme in reviews is the hotel's age and the perceived need for modernization or a "total refurb." While common areas like the lobby and bar are often described as "beautiful" or "well-decorated," many rooms are considered "dated" or "tired," with some fixtures and fittings showing wear. Despite this, the hotel maintains a high standard of cleanliness and functionality, but guests suggest that updates would significantly enhance the overall experience.