Hotel 9

The hotel stands out as a highly convenient choice for travelers utilizing bus transport, given its signature feature of being directly across from or a very short walk from the main bus station in Zagreb. This makes it an ideal base for short-stay guests and those with early departures or late arrivals. Guests consistently highlight the hotel's comfortable and spacious rooms, often noting the modern design and ample space for relaxation. The friendly and helpful staff receive widespread praise for their exceptional hospitality and attentiveness, contributing significantly to a positive guest experience. Furthermore, the delicious breakfast is frequently commended for its quality and variety. While the hotel is not in the immediate city center, its excellent proximity to tram stops ensures sightseers can easily reach the main attractions within minutes. For an enhanced stay, guests might consider requesting a room facing away from the main road to minimize potential street noise, and be sure to take advantage of the efficient tram system for effortless city exploration.

Facilities & Amenities
Guests appreciate the range of facilities and amenities available, enhancing their stay. The hotel offers convenient luggage storage, which is particularly useful for those with early arrivals or late departures, allowing them to explore the city unencumbered. Free Wi-Fi is provided, ensuring guests can stay connected throughout their visit. For those arriving by car, parking options include limited free spots directly in front of the hotel and a paid underground garage accessible via a car elevator, though some guests note the garage can be quite tight for larger vehicles. Rooms are well-equipped with a mini-bar and a kettle for hot beverages, along with thoughtful touches like slippers and bathrobes. Some rooms also feature a balcony, and there is a terrace on the third floor that guests can utilize. While most guests find the air conditioning effective, some have reported issues with its functionality, leading to rooms being warmer than desired.

Cleanliness & Room Comfort
The cleanliness and room comfort are frequently praised by guests, who describe the accommodations as modern, stylish, and well-maintained. Many highlight the spacious rooms and the exceptional comfortable beds and mattresses, ensuring a restful night's sleep. The bathroom facilities are generally well-regarded, featuring good showers and provided toiletries. However, some guests have noted minor issues such as worn-out furniture, occasional dust, or specific problems like a blocked sink or shower drainage. Regarding noise levels, feedback is mixed; while many find the rooms quiet and well soundproofed, especially those facing away from the main road, others report some street or tram noise, particularly in rooms facing the busy street. A few guests also mentioned a noisy bathroom fan. In-room amenities like a coffee maker and TV are appreciated for added convenience.

Dining & Food Quality
The dining experience, particularly the breakfast, receives overwhelmingly positive feedback from guests. Many describe it as delicious breakfast, excellent, and offering a great variety of options, often exceeding expectations for a hotel of its size. The buffet typically includes a good selection of meats, cheese, and delightful cakes. A popular feature is the availability of omelets and fresh eggs cooked to order upon request, adding a personalized touch to the morning meal. Guests also appreciate the quality of the coffee. The breakfast area, often located on the top floor, is described as cozy. For guests with early departures, the hotel thoughtfully provides a breakfast box to take on the go. While the hotel has a bar, detailed feedback on other restaurant services or in-room dining is less prominent in reviews.

Location & Accessibility
The hotel's location is a significant advantage, particularly for travelers arriving or departing by bus, as it is situated directly opposite or just a few minutes' walk from the main bus station. This provides unparalleled convenience for transportation hubs. Accessibility to the city center is also excellent, with a tram stop conveniently located right outside the hotel, offering a quick 10-15 minute ride to the city center and old town. While some guests find it an easy 15-30 minute walk to the central areas, the tram is a popular alternative. The hotel's proximity to the bus station also facilitates easy airport access via shuttle services. Nearby amenities include a supermarket, bakery, and various cafes and restaurants, although some guests note the immediate surrounding area can appear somewhat run down.

Staff & Service
The staff and service at the hotel consistently receive high praise, with guests frequently highlighting their exceptional friendliness and helpfulness. Many reviews commend the team for their professional, kind, and attentive demeanor, making guests feel welcome from arrival to departure. The quick check-in process is often mentioned, contributing to a smooth start to the stay. Staff members are readily available to provide assistance with travel suggestions, advice on local attractions, and general inquiries, demonstrating a strong commitment to guest satisfaction. Housekeeping is noted for its attentive service, ensuring rooms are clean and well-maintained. The provision of luggage storage is another appreciated service, allowing guests flexibility on their travel days. Overall, the dedication of the staff is a recurring theme, significantly enhancing the guest experience.

Additional Information
This hotel is widely regarded as a charming boutique hotel, distinguished by its modern design and stylish decor throughout the property. Guests frequently commend its overall value for money, finding the quality of the accommodations and services to be excellent for the price. The hotel maintains a welcoming atmosphere, often described as cozy and pleasant. It is a popular choice for repeat visitors to Zagreb, who appreciate its consistent standards. While the hotel generally receives positive feedback, some guests have reported isolated issues regarding the resolution of specific room problems, such as air conditioning functionality, which, while not widespread, are worth noting for potential visitors. The hotel's commitment to providing a comfortable and aesthetically pleasing environment is a key highlight for many.