Garner Hotel Nottingham City Centre By Ihg

This hotel is highly regarded for its central location, making it an ideal choice for theatre-goers and concert-goers due to its immediate proximity to major venues. Its convenient position also appeals to city explorers and sightseers looking to easily access shops, bars, and restaurants. Guests frequently highlight the hotel's overall cleanliness, the comfort of its accommodations, and the consistently friendly and helpful staff. While many rooms have been recently refurbished, some areas are undergoing renovations, which can occasionally impact the guest experience. To ensure a smooth stay, it is advisable to pre-book parking due to limited on-site availability and to be aware that some city noise may be audible, especially on lower floors.

Facilities & Amenities
The hotel offers a range of facilities, though some are affected by ongoing renovations. Guests frequently mention issues with the lifts, noting that often only one is operational, leading to slow service and wait times, and that they can be small. The Wi-Fi receives mixed reviews, with some guests finding it reliable for streaming and work, while others report it as intermittent or non-existent in their rooms. The bar area is generally described as nice and quiet, suitable for evening drinks, though some guests found it lacked atmosphere or closed earlier than desired. Room amenities include smart TVs, though some guests experienced issues with signal or the lack of streaming apps. A significant recurring concern is the air conditioning, which many guests report as not working, being excessively noisy, or ineffective, leading to uncomfortably warm rooms.

Cleanliness & Room Comfort
Guests generally find the rooms to be clean and well-maintained, with many praising the spaciousness and modern feel of the newly refurbished accommodations. However, some older rooms are described as dated or tired. Feedback on bed comfort is varied; many guests appreciate the large and comfortable beds, while others report them as lumpy, too firm, or consisting of two singles pushed together, leading to discomfort. In-room amenities such as tea and coffee facilities with generous supplies, biscuits, and toiletries are frequently appreciated. Noise levels are a common point of discussion; while some rooms are noted as quiet, many guests experience significant street noise from the city center, pubs, and traffic, especially when windows are open due to non-functioning air conditioning. Bathroom facilities are generally clean, with many enjoying the powerful or rainfall showers, though some mention basic conditions, inconsistent water pressure, or a lack of bath mats.

Dining & Food Quality
The hotel's breakfast service receives varied feedback. Many guests describe it as a good value, with a nice buffet style offering a wide choice of hot and cold items, and some praising the freshness and taste of the food. However, some guests found the food quality to be poor, with limited options or items running out, and a few mentioned issues with the temporary breakfast room during renovations. The hotel does not offer evening meals or room service, but guests appreciate the flexibility to order Deliveroo or other takeaways to their rooms or to enjoy them in the bar area. The bar itself is generally seen as a pleasant, quiet spot for drinks, though some guests noted a lack of atmosphere or early closing times.

Location & Accessibility
The hotel's central location is consistently highlighted as a major advantage, placing guests within easy walking distance of numerous attractions. It is particularly convenient for Theatre Royal and Royal Concert Hall attendees, being just steps away. Other nearby points of interest include Rock City, the Motorpoint Arena, the castle, and a wide array of shops, bars, and restaurants. Public transport is easily accessible, with a tram stop located very close by, providing convenient links to the train station and other parts of the city. Parking is available on-site but is very limited and often described as tight, necessitating pre-booking. Many guests utilize nearby Q-Parks, sometimes with a discount code provided by the hotel, though these can also be expensive.

Staff & Service
The hotel staff consistently receive high praise for their friendliness, helpfulness, and welcoming demeanor. Guests frequently commend the reception team for their efficiency during check-in and their willingness to assist with various requests, including early check-in and luggage storage. The attentive service provided by breakfast staff, in particular, is often highlighted, with many guests appreciating their efforts to ensure a pleasant dining experience. Housekeeping is also noted for maintaining clean and tidy rooms. While the majority of feedback is positive, a few guests reported isolated instances of unhelpful or unfriendly interactions, and some experienced issues with late check-out requests or accusations regarding room damage, which impacted their overall satisfaction.

Additional Information
The hotel is currently undergoing ongoing renovations, which guests note can sometimes lead to noise during the day, particularly in rooms close to the work. This refurbishment also means that some facilities, like the breakfast area, may be temporarily relocated. Guests should be aware that the lifts are frequently problematic, with only one often working, leading to longer wait times and inconvenience. A common issue reported is the ineffective or noisy temperature control in rooms, with many guests finding their rooms either too hot or too cold, often resorting to opening windows, which then introduces outside noise. The hotel offers a Deliveroo partnership, allowing guests to order food directly to their rooms or the bar area, which is a convenient alternative to in-house dining. Some guests also appreciate the ability to use Tesco Vouchers for their stay, offering good value.