If customer service is important to you, you will be happy to know that the majority of guests said they found staff members to be very friendly and welcoming. Several people said they felt like their stay was a home away from home.
positive:
Spacious rooms and nice atmosphere.
For the most part, guests said they found their rooms to be comfortable and spacious. Some guests also loved the older hotel feel and said there was a nice atmosphere to the place.
positive:
Fantastic location.
There were also several positive remarks about the hotel's central location and nearness to area points of interest.
Negative Reviews
negative:
Lack of lift may be bothersome.
A few people said they had rooms toward the top of the hotel, which could only be accessed the the stairs as there was no lift. Lack of a lift may prove troublesome to people with mobility issues or a lot of luggage in tow.
negative:
Lively atmosphere may not be for everyone.
Though many guests enjoyed the hotel's atmosphere, there were some negative remarks about the hotel being too noisy from other guests as well as children running around the premises.
negative:
Several additional complaints.
A few people said it was difficult to find the car park. Other guests complained about issues such as being charged for bringing food back to rooms and the cost of a night's stay being a tad too expensive. A few people also said they found the hotel and i