Clayton Hotel Glasgow

The hotel offers a memorable stay, distinguished by its unique blend of historic architecture from the Custom House and contemporary design, providing many guests with stunning views of the River Clyde. It is consistently praised for its cleanliness, comfortable beds, and the exceptionally friendly and helpful staff. This makes it an ideal choice for concert-goers attending events at the OVO Hydro, sightseers exploring the city's attractions, couples on a romantic getaway, and friends enjoying a city break. The hotel's modern aesthetic combined with its historical elements creates a distinctive ambiance that guests appreciate. To enhance your experience, many guests recommend requesting a room on a higher floor for the best river views, and it is advisable to utilize the convenient online check-in process to streamline arrival.

Facilities & Amenities
The hotel provides a range of modern facilities that contribute to a comfortable stay. Guests frequently commend the inviting bar and lounge area, which offers a pleasant ambiance for relaxation and socializing, often described as having a good vibe. Rooms are generally well-equipped with amenities such as a Nespresso machine, bathrobes and slippers, and extra pillows for added comfort, ensuring a homely feel. While free Wi-Fi is available throughout the property, some guests noted the absence of a mini-fridge in certain rooms, which was a recurring point of minor inconvenience. The hotel's unique architectural design means navigating to rooms can be a bit of a maze, requiring the use of multiple lifts and passing through various areas, but this adds to its distinctive character and security.

Cleanliness & Room Comfort
Guests consistently highlight the exceptional cleanliness of the rooms and bathrooms, often describing them as spotless and pristine. The comfortable beds, frequently noted as large and king-sized, contribute significantly to a restful night's sleep, with many guests praising the quality of the bedding. Rooms are generally perceived as spacious, though some found standard rooms a bit small, especially for three people. The modern bathrooms feature large, walk-in showers with good water pressure, and some include soaking tubs. While most rooms offer quiet environments with effective soundproofing and blackout shades, a few guests reported minor disturbances from noisy plumbing or occasional internal sounds. In-room amenities like coffee and tea facilities and complimentary water bottles are appreciated, though some wished for a mini-fridge or a toilet brush.

Dining & Food Quality
The hotel's dining options receive mixed but generally positive feedback. The breakfast buffet is widely praised for its variety, offering a good selection of hot and cold items, including quality sausages and bacon, and some gluten-free choices. Most guests found the breakfast food fresh and plentiful, though some noted that hot items could sometimes be cold and the buffet area prone to congestion during peak hours. The restaurant generally offers good food and service, with some guests enjoying delicious dinners, though a few found the menu limited or experienced issues with specific dishes. The bar is frequently mentioned for its pleasant atmosphere and good service, making it a popular spot for drinks and casual meals, despite some finding the drinks expensive or the bar understaffed at times.

Location & Accessibility
The hotel boasts an excellent central location, making it highly convenient for exploring the city. It is situated directly on the riverfront, offering pleasant views and easy access to riverside walks. Guests appreciate its proximity to major attractions, including being within walking distance of shopping areas like Buchanan Street and the St. Enoch Centre, as well as the OVO Hydro for concert-goers. It is also conveniently close to train stations and subway links, providing easy access to public transport. While some guests noted the surrounding area can appear "gritty" or have a "rough" feel at night, most felt safe and secure. Parking is available nearby at a discounted rate through a partnership with a local car park. However, accessibility can be challenging for some, with steps at the main entrance and a somewhat intricate path to the rooms.

Staff & Service
The hotel's staff consistently receives high praise, being described as exceptionally friendly, helpful, and attentive across all departments, from reception to the bar and restaurant. Guests frequently highlight their willingness to go above and beyond, assisting with requests like early check-in, room changes, and taxi bookings. The check-in and check-out process is generally smooth, with convenient online and self-service options available. Most guests experienced quick service and felt well-cared for throughout their stay. While the vast majority of feedback is positive, a few isolated instances of less enthusiastic or unhelpful staff attitudes were reported, particularly regarding specific requests or during busy periods. Overall, the dedication of the team significantly enhances the guest experience.

Additional Information
The hotel's design, which thoughtfully integrates a beautifully constructed old building with modern additions, creates a unique and appealing ambiance. Guests often comment on the quirky layout and the need to navigate through various areas, including security doors and multiple lifts, to reach their rooms, which adds to the hotel's distinctive character. Some guests found the amount of pre-arrival communication, such as emails and texts, to be excessive. While the hotel is generally considered to offer good value for money, some guests experienced minor maintenance issues in their rooms, such as non-functional ice dispensers or heating systems that would turn off unexpectedly. The hotel's bar typically closes by midnight, which some guests found early.