Crowne Plaza Glasgow By Ihg

The hotel is a popular choice for its prime location, especially for those attending events at the OVO Hydro and SEC. Guests consistently highlight the exceptionally friendly staff, comfortable rooms, and an excellent breakfast as key positives, with many rooms offering river views. It is particularly well-suited for concert-goers, event attendees, families seeking spacious accommodations, couples looking for a relaxing getaway, and business travelers due to its proximity to conference facilities. To enhance your stay, it is advisable to arrive early for check-in and breakfast during busy event days, and consider requesting a higher floor for the best views.

Facilities & Amenities
A recurring concern among guests is the performance of the lifts, with often only one or two of the three being operational, leading to long queues and significant delays, especially during peak event times. Some guests even reported getting stuck. On the positive side, the hotel offers a comprehensive wellness area, including a swimming pool, jacuzzi, sauna, and steam room, which are generally well-received for relaxation, though the jacuzzi is frequently noted as being out of order. A well-equipped fitness center is also available. Rooms typically feature free Wi-Fi and a mini-fridge, though some guests found the placement of plugs inconvenient for items like kettles. The club lounge is a valued amenity, but it can become overcrowded during busy periods.

Cleanliness & Room Comfort
Most guests report that the rooms are clean and well-maintained. However, some reviews mention issues such as noticeable dust, stains on carpets or bedding, and an occasional musky or damp smell. While rooms are generally described as spacious, many guests feel they are dated and could benefit from refurbishment, citing issues like warped bathroom doors, chipped paintwork, and stiff sliding wardrobe doors. Opinions on bed comfort vary, with some finding them comfortable while others describe them as firm, hard, or springy. Pillows are frequently noted as being hard or thin. Noise levels can be a concern, particularly from lifts, neighbors, and corridors, and the air conditioning system is often described as noisy and sometimes ineffective, with units occasionally blowing only warm air.

Dining & Food Quality
The breakfast consistently receives high praise for its excellent variety and quality, offering a wide selection of hot and cold options and good coffee. However, during busy periods, guests frequently encounter long queues for both tables and the hot food buffet, which can sometimes result in lukewarm dishes. The hotel's restaurant generally serves good quality food, with positive feedback on both dinner and bar food options. Service in the restaurant can be slow when the hotel is at full capacity, especially during events. The bar area is typically lively, though some guests found the drink prices to be on the higher side. The club lounge offers complimentary drinks and canapés, which are appreciated, but some guests noted that food offerings could be limited or quickly depleted.

Location & Accessibility
The hotel's excellent location is a major draw, situated directly next to the OVO Hydro, SEC, and Armadillo, providing unparalleled convenience for concerts and events. Many rooms boast lovely river views overlooking the Clyde. While the immediate vicinity caters primarily to event-goers, the city center is easily reachable via a pleasant 30-40 minute walk along the river or by utilizing nearby public transport options, including light rail and bus stops. On-site parking is available, but it is often described as expensive and can become very busy during large events, sometimes leading to challenges with space or payment systems.

Staff & Service
The staff consistently receive high commendation for being exceptionally friendly, helpful, efficient, and professional. Many guests highlight their proactive approach and willingness to go above and beyond to ensure a positive experience. The check-in process is generally described as smooth and welcoming, even during peak times, with staff effectively managing long queues and occasionally offering complimentary drinks. Quick check-out is also frequently noted. Guests appreciate the attentive service provided by reception, bar, and restaurant teams. Housekeeping is often praised for maintaining clean rooms, and staff are recognized for their ability to resolve booking issues and provide family-friendly service, including thoughtful gestures for special occasions.

Additional Information
Many guests observe that while the hotel maintains cleanliness, its overall aesthetic is dated in certain areas and appears to be in need of refurbishment to align with contemporary standards, particularly within the guest rooms and some public spaces. Access to the club lounge is a popular upgrade, offering a more exclusive environment, though some guests found it to be over-subscribed with limited seating and food availability during busy periods. A frequent point of disappointment is that the jacuzzi in the spa area is often reported as being out of order, impacting guests' ability to fully utilize the wellness facilities. Guests who are loyalty program members generally appreciate the recognition and benefits, such as room upgrades, though some felt these were not consistently applied.