Arona Gran Hotel

This hotel is highly regarded for its impressive pool area, featuring multiple swimming pools, including heated options and a fabulous outdoor jacuzzi, providing ample space for relaxation and sunbathing. Its excellent dining options, particularly the extensive breakfast and dinner buffets, are consistently praised for their variety and quality. The hotel cultivates a generally peaceful and calm ambiance, making it an ideal choice for couples and adults seeking a relaxing break away from the hustle and bustle. Guests appreciate the overall cleanliness and the attentive service from most staff members. To enhance your stay, consider requesting a room that receives ample sunlight on its balcony, and be prepared for potentially longer wait times during check-in and at the bars during peak hours.

Facilities & Amenities
The hotel boasts a very appealing pool area with several options, including heated pools and a large outdoor jacuzzi, which guests particularly enjoy. While some found certain pools too cold, the availability of numerous sunbeds and the overall spaciousness of the area are frequently highlighted. A well-equipped fitness center is available, though some guests noted concerns about air quality. The hotel also features a spa offering massages, a sauna, and a hot tub for relaxation. Guests appreciate the convenience of water fountains throughout the property and the provision of umbrellas in rooms. However, some found the sunbeds to be too closely packed, and the premium "UP" terrace, while offering great views, comes with a significant additional cost. Free Wi-Fi is available, though its reliability can be inconsistent.

Cleanliness & Room Comfort
Guests generally find the rooms to be clean and well-maintained, with many appreciating the spaciousness and the pleasant balconies or terraces, often offering lovely sea or pool views. The hotel enforces a non-smoking policy on balconies, which is a positive for many. While some guests found the beds comfortable and conducive to a quiet night's sleep, a recurring complaint is that the mattresses are too hard, and the pillows are thin, with a charge for more comfortable alternatives. Some rooms were described as small, and issues like worn towels, a lack of basic toiletries (such as tissues or shower caps), and a noisy fridge were occasionally mentioned. There were also isolated reports of cockroaches and inconsistent shower temperature and pressure.

Dining & Food Quality
The breakfast buffet receives widespread acclaim for its extensive choice, including fresh squeezed orange juice and real honey, and is consistently described as delicious and well-prepared. The dinner buffet also offers a wide range of food options and is generally praised for its quality and variety, ensuring there is something for everyone. The dining room is large and often provides pleasant views, with ample staff to assist guests. However, some guests noted that food could sometimes be lukewarm, and there were complaints about poor labeling of dishes, making it difficult for those with dietary restrictions or allergies. Drinks, including water, are not included with dinner, and the dining area can feel crowded at times, especially during peak hours.

Location & Accessibility
The hotel boasts a good location at the quiet end of the town, offering a peaceful ambiance while remaining conveniently close to amenities. It is situated on the seafront, providing beautiful views and easy access to the promenade, which leads to various beaches, shops, bars, and restaurants. Guests appreciate its proximity to a supermarket, pharmacy, and healthcare facilities. While the hotel is considered central enough to access attractions, some guests found it a bit far from the main "buzz" of Los Cristianos, requiring a walk of about 15-20 minutes to reach more active areas or a "decent" beach. The surrounding area is occasionally described as a bit run down. Parking outside the hotel can be limited, especially during high season.

Staff & Service
The staff at this hotel are largely described as friendly, attentive, and helpful, with many guests highlighting their welcoming demeanor and willingness to assist. The housekeeping staff receives praise for maintaining cleanliness. However, there are consistent reports of significant wait times during check-in and check-out, with some guests experiencing delays of up to half an hour or more, which can be frustrating after travel. Similarly, the bar staff frequently receives criticism for being slow, inattentive, or even rude, leading to long waits for drinks, particularly during evening entertainment. Some guests also noted a general shortage of staff, such as the absence of bellboy service.

Additional Information
Guests should be aware that the safe box in the room incurs an additional daily charge, which some find unexpected for a hotel of this caliber. The hotel operates a convenient system where all purchases can be charged to the room key card, though guests note that drink prices can be quite expensive. The evening entertainment receives mixed reviews; while some found it excellent and varied, others described it as repetitive, poor, or dominated by a pianist, often held indoors even on warm nights. The hotel's adults-only policy contributes to its calm atmosphere, though it also means the clientele tends to be older. The hotel attempts to manage sunbed reservations by guests, which is appreciated by many. Information is primarily provided via a hotel app, which some found cumbersome to use, especially with inconsistent Wi-Fi.