Windsor Hotel

The hotel is primarily characterized by its budget-friendly rates and convenient location near a major highway, making it a practical choice for travelers seeking an economical stopover. Its pet-friendly policy is a notable feature, appealing to guests traveling with their animals. However, a pervasive theme in guest feedback highlights significant concerns regarding strong, unpleasant odors, including those of cigarettes and marijuana, which are frequently reported in both common areas and guest rooms. Many reviews also point to a general state of disrepair and outdated facilities, with issues like worn carpets, peeling paint, and non-functional amenities being common. The presence of numerous long-term residents contributes to a unique atmosphere that some guests found unsettling. Despite these challenges, some visitors appreciated the cleanliness of their individual rooms and the helpfulness of certain staff members. For budget-conscious travelers and pet owners, this hotel offers a basic accommodation option, but it is crucial to manage expectations regarding the overall environment and available services. It is recommended to verify the operational status of any desired amenities prior to arrival.

Facilities & Amenities
Most guests were significantly disappointed by the pool being consistently closed, despite it often being advertised as an amenity, leading to frustration, especially for families who booked specifically for this feature. Wi-Fi connectivity received mixed reviews, with some guests finding it reliable while others experienced frequent disconnections or no service at all. The televisions in rooms were a common source of complaint, frequently reported as non-functional, having limited channels, or experiencing signal issues. While some rooms were equipped with a refrigerator and microwave, their functionality was inconsistent, with reports of fridges freezing contents or not working. The ice machines were also frequently noted as being out of order. Guests occasionally encountered issues with the elevator, including it being out of service or emitting a loud bell. Feedback on the air conditioning units was varied, with some finding them loud or ineffective, only circulating air rather than cooling or heating properly.

Cleanliness & Room Comfort
A predominant concern among guests was the pervasive and unpleasant smell throughout the hotel, with frequent mentions of cigarette smoke, marijuana, mold, and general foul odors permeating hallways and even non-smoking rooms. While some guests reported their individual rooms to be clean and well-maintained, others encountered issues such as dirty bathtubs, peeling paint, and worn carpets. Several alarming reviews noted the presence of roaches and bed bugs, significantly impacting guest comfort and peace of mind. The beds received mixed feedback; many found them comfortable, but others described them as old, lumpy, or having noisy springs. Pillows were a common point of dissatisfaction, often described as small, thin, or uncomfortable. Noise levels were a significant issue, with guests frequently disturbed by loud plumbing, arguing, stomping, and music from neighboring rooms, as well as general hallway disturbances. The bathrooms were often described as old, outdated, and in need of renovation, with issues like crooked showers, leaking sinks, and clogged toilets.

Dining & Food Quality
Most guests were disappointed by the breakfast offerings, which were consistently described as basic, lacking variety, and of poor quality, often consisting only of pre-packaged muffins, granola bars, and sugary items, with no hot options or nutritious choices. Many reviews highlighted the absence of coffee, cups, or creamer, even when breakfast was available. The on-site restaurant and bar, which were once features of the hotel, were frequently reported as being closed for renovations or permanently shut down, much to the dismay of guests who had anticipated these amenities. This lack of on-site dining options meant guests had to seek food and beverages elsewhere, often requiring a drive as there were few convenient alternatives within walking distance. The overall sentiment regarding food and beverage services was overwhelmingly negative, with guests feeling that the hotel failed to meet even basic expectations for dining.

Location & Accessibility
The hotel's location is generally considered convenient for its proximity to major highways, particularly the turnpike, making it an easy stopover for travelers. It offers good access to specific attractions like Six Flags Great Adventure and the BAPS temple, which are a short drive away. However, guests noted that the surrounding area lacks readily accessible dining and shopping options, often requiring a vehicle to reach the nearest cafes or restaurants. Public transportation is not a viable option for reaching the hotel, with taxis being the recommended mode of transport from nearby transit hubs. The hotel provides ample and free parking, which is well-lit and appreciated by guests traveling by car. While the location is practical for specific purposes, its isolation from amenities means guests should plan accordingly for meals and other needs.

Staff & Service
Feedback on the staff was mixed, though many guests praised the front desk and housekeeping teams for their friendliness, professionalism, and attentiveness. Numerous reviews highlighted instances where staff members were helpful and courteous, going out of their way to assist guests with requests or issues. The check-in and check-out processes were generally described as easy and quick by many visitors. However, some guests reported encountering rude or unhelpful staff, particularly when addressing significant complaints such as room conditions or non-functional amenities, with some feeling their concerns were dismissed. Housekeeping received commendation from some for maintaining clean rooms, while others noted issues with a lack of available towels or inconsistent service. Overall, the quality of service appeared to vary, with positive interactions often overshadowed by the hotel's broader issues.

Additional Information
A significant aspect of the hotel is its pet-friendly policy, allowing guests to bring their animals, which is a major draw for many travelers. However, this policy also led to some complaints about pet-related odors in hallways. A recurring theme in reviews is the presence of a notable number of long-term residents, which contributes to a distinct atmosphere that some guests found unsettling or different from a typical transient hotel stay. This situation has reportedly been more pronounced since the new ownership took over in late 2023, with many guests observing a decline in overall conditions and services. Concerns were also raised regarding security, with reports of doors being propped open and a general sense of unease among some visitors. Guests should be aware that the hotel's operational model and guest demographic have shifted, impacting the overall experience.