Westgrove Hotel

The hotel is widely recognized as an exceptional venue for weddings and events, a reputation largely built on its consistently praised staff and their outstanding service. This makes it an ideal choice for wedding guests, event attendees, and families seeking a well-organized and welcoming environment where every detail is handled with care. Guests frequently highlight the hotel's generally good food, comfortable accommodations (though with some caveats), and excellent leisure facilities, contributing to a very positive overall atmosphere. For business travelers, the convenient location and efficient service are a significant advantage, while couples can enjoy a pleasant and relaxing stay. To enhance your experience, it is advisable to confirm specific room amenities like air conditioning upon arrival and be mindful of potential noise from ongoing renovations or lively events, which are common given the hotel's popularity as a function venue.

Facilities & Amenities
The hotel offers a range of well-regarded facilities that enhance the guest experience. The pool and gym receive consistent praise, often described as top-class, clean, and well-maintained, with a notably warm pool and jacuzzi providing excellent opportunities for relaxation and exercise. Some guests, however, noted that the steam room was not always operational. The availability of free Wi-Fi is appreciated for staying connected, and the underground parking is a significant convenience, offering ample and secure space, often linked directly to a nearby shopping complex. While the bar area is generally functional, some guests found its atmosphere a bit dated or lacking in vibrancy, though others enjoyed its offerings. The presence of a sauna is also mentioned as a positive addition to the leisure options.

Cleanliness & Room Comfort
Rooms are generally described as clean and spacious, though many guests noted they appear tired or dated and are in need of refurbishment. Bed comfort receives mixed reviews; while many found the beds comfortable, a significant number reported hard mattresses or uncomfortable beds, leading to disturbed rest. A recurring issue is the lack of air conditioning, causing rooms to become hot, especially during warmer periods. Noise can also be a concern, stemming from external traffic, events, renovations, or thin walls allowing sound from adjacent rooms. Some rooms presented maintenance issues such as broken windows that would not close, loose handles, or damaged furnishings. Essential amenities like bottled water, robes, slippers, and safes were frequently noted as absent for a hotel of this rating. Bathroom issues included small basins, low toilets, poor water pressure in showers, cracked sinks, or leaking WCs.

Dining & Food Quality
The hotel's food quality is largely praised, with many guests enjoying both breakfast and evening meals. Breakfast is frequently highlighted as excellent, offering a buffet style with a full Irish breakfast and good variety, though some found it basic or lukewarm. Service at breakfast can be inconsistent, with some guests experiencing delays in receiving tea and coffee, or finding items like juice and pastries not replenished adequately. Dinner and bar food are generally well-received for taste and value, with specific dishes like Thai red curry and homemade burgers earning positive mentions. The restaurant atmosphere is sometimes described as dark or uninviting, and some guests found the bar food menu limited or overpriced. There were isolated comments regarding the quality of wine and issues with beer served in the bar.

Location & Accessibility
The hotel boasts a convenient location that is highly valued by guests. It is situated close to the motorway, ensuring easy access for travelers. Its immediate proximity to a small shopping complex, which includes a supermarket, is a significant advantage, providing convenient access to amenities. The hotel is also well-positioned for exploring Ireland's Ancient East attractions and is near specific points of interest like Mondello Park. Parking is consistently highlighted as a major positive, with plentiful and free underground parking available, which is particularly beneficial for guests with vehicles. The surrounding village is described as pleasant for leisurely walks and offers local pubs and dining options, contributing to a relaxed atmosphere.

Staff & Service
The staff at the hotel receive overwhelming praise, consistently described as friendly, helpful, attentive, and professional. Guests frequently highlight their excellent service across all departments, from reception to restaurant and bar staff. The quick check-in and check-out processes are noted for their efficiency. Staff are particularly commended for their exceptional handling of weddings and events, demonstrating remarkable organization and responsiveness, which contributes significantly to the success of these occasions. While the vast majority of feedback is positive, a few guests reported isolated incidents of rude bar staff or a perceived lack of attentiveness, especially during busy periods or when specific requests were made. Overall, the staff's commitment to providing a welcoming and supportive environment is a recurring theme.

Additional Information
Guests should be aware that the hotel appears to be undergoing renovations or improvements in certain areas, which can occasionally result in noise during daytime hours. The hotel is a highly popular wedding venue, with numerous guests attending or hosting events, often praising the dedicated wedding team for their meticulous planning. It's noted that the leisure center also serves as a public facility, meaning guests may need to bring their own locks for lockers. Some guests have reported issues with overcharging or difficulties in obtaining refunds, along with challenges in communication from management regarding these specific concerns. The hotel offers various suites, with some guests highlighting them as particularly spacious and comfortable.