The Inn at Penn, a Hilton Hotel (Philadelphia, USA)

The attentive and caring workforce are perpetually showered with compliments by guests who are bowled over by the commitment and hard work of all personnel. 'Perfect' is an oft used adjective to describe the team of dedicated and knowledgeable staff for whom it seems nothing is ever too much trouble.

Whether you've booked a standard room or a superior suite, you can be assured that your accommodations will exceed your expectations. With updated décor throughout, the climate controlled rooms are a haven of relaxation, while the spotlessly maintained and modern bathrooms with their designer products up the levels of luxury.

Guests love nothing more of an evening than to wind down in the sumptuous surroundings of the Library Bar. Old-school ambience abounds throughout the hotel's tastefully designed lounge areas, creating a real home-from-home feeling-perfect for travelers who spend a lot of time on the road.

A minor gripe of some guests is the cost of valet parking. At $41 dollars per day, some feel the charge is excessive. Others acknowledge that Philadelphia is an expensive place to park and that the rate is at least close to competitive. If you only need to leave your car for a shorter time, there is always the on-street metered option.

From time to time a light-sleeping guest accommodated in a room next to or near to the elevators has experienced problems sleeping on account of the noisy mechanics. In these rare instances, understanding staff have been quick to apologise and reaccommodate.

The notable lack of negative reviews is testament to the excellence of this property and the services provided therein. Very occasionally, a guest has a minor complaint a loud neighbour, slow room/valet service, etc. but these are extremely isolated incidents, and in no way indicative of the hotel's performance in general.