Royal Inci Airport Hotel

The hotel's central location in a vibrant area, surrounded by local shops, restaurants, and convenient public transport links, serves as its signature feature, making it a practical choice for guests. It is particularly well-suited for budget-conscious travelers and those seeking an authentic local experience away from typical tourist hubs, as well as short-stay guests and business travelers needing easy access to the surrounding amenities. While many guests commend the friendly and helpful staff, who are often highlighted as a major positive, recurring feedback points to significant issues with bed comfort, with many describing mattresses as exceptionally hard. Room cleanliness also receives mixed reviews, with some reporting concerns like hair and stains, and noise levels from both inside and outside the hotel are frequently mentioned. To enhance your stay, it is advisable to bring earplugs for a more restful sleep and to confirm specific amenities like breakfast and parking availability upon booking.

Facilities & Amenities
Guest feedback on the hotel's facilities and amenities is varied, with several areas needing improvement. The Wi-Fi connectivity is a common point of frustration, frequently described as poor, slow, or even unusable in rooms, forcing some guests to rely on personal data. Issues with air conditioning are also noted, with reports of units being noisy, not providing sufficient heat, or turning off unexpectedly. Many rooms lack a functional refrigerator, and those present are sometimes described as small, dirty, or ineffective. Similarly, televisions are often reported as not working or missing remotes, and kettles can be dirty or absent. While some guests appreciate the availability of tea and coffee service in rooms, the spa facilities receive negative comments, with reports of them being non-operational, poorly maintained, or requiring additional payment, leading to disappointment. The elevator has also been a source of concern for some, with one guest reporting getting stuck.

Cleanliness & Room Comfort
The hotel's cleanliness and room comfort receive highly mixed, often critical, feedback from guests. A significant number of reviews highlight issues with bed comfort, consistently describing mattresses as exceptionally hard, akin to sleeping on a board, leading to uncomfortable nights and disturbed sleep. Concerns about bed linen are also prevalent, with reports of sheets being hairy, stained, or not appearing clean, and duvets sometimes lacking proper covers or being the wrong size. Many guests experienced cold rooms due to ineffective heating or windows that do not close properly, allowing drafts. Noise levels are a major complaint, with thin walls allowing sounds from neighboring rooms, corridors, and street construction to permeate, making restful sleep difficult. Furthermore, some rooms are described as dusty, and there are alarming reports of cockroaches or other bugs, as well as mold in bathrooms. Basic amenities like towels, toilet paper, and soap are occasionally reported as missing or insufficient.

Dining & Food Quality
Feedback regarding dining and food quality at the hotel is somewhat limited and mixed. While some guests mention that breakfast was advertised as included during booking, many report that it was not actually provided upon arrival, leading to disappointment. For those who did experience breakfast, it was described as varied and delicious. The hotel does not appear to offer extensive in-house dining options or room service, which some guests noted as a drawback. However, the hotel's location is frequently praised for its proximity to numerous local restaurants, cafes, and street food vendors, offering a wide array of choices for guests to explore for their meals. This abundance of external dining options helps to compensate for the hotel's limited food services, allowing guests to experience authentic local cuisine conveniently.

Location & Accessibility
The hotel's location is consistently highlighted as one of its strongest assets, offering significant convenience for guests. It is situated in a vibrant area, providing easy access to a multitude of local amenities including shops, restaurants, cafes, and a large market. Guests appreciate its proximity to essential services such as ATMs, a pharmacy, and a BIM supermarket right next door. The hotel is also well-connected to public transportation, with metrobus and bus stations just a few minutes' walk away, facilitating travel around the city. While the hotel is acknowledged to be some distance from major tourist attractions, requiring up to 1.5 hours of travel, its local surroundings offer an authentic experience away from typical tourist crowds. However, parking is a significant challenge, with many guests reporting a lack of on-site parking, difficulty finding street parking, or being directed to expensive paid options, sometimes resulting in vehicles being towed.

Staff & Service
The staff and service at the hotel consistently receive high praise from a majority of guests, standing out as a major positive aspect of their stay. Many describe the team as exceptionally friendly, helpful, polite, and welcoming, often going out of their way to assist guests with various requests and inquiries. The reception staff are particularly commended for their attentiveness, professionalism, and willingness to resolve issues, even when facing language barriers. Guests appreciate the quick check-in process and the staff's efforts to accommodate needs, such as carrying luggage to rooms or providing solutions to room-related problems. Housekeeping is also noted for being diligent and responsive to cleaning requests. While a few isolated incidents mention rude or unhelpful staff, the overwhelming sentiment is one of gratitude for the team's dedication to providing a positive and supportive experience, making guests feel comfortable and valued.

Additional Information
Several miscellaneous but important details emerge from guest reviews that do not fit into other categories. A recurring concern is the pervasive smell of cigarette smoke throughout the hotel, including in non-smoking rooms and common areas, which many guests found unpleasant and even sickening. Some guests also reported experiencing electricity and water cuts during their stay, though these were sometimes attributed to wider area issues. There are mentions of significant discrepancies between the hotel's advertised star rating (often 3 or 4 stars) and the actual guest experience, with many feeling it is much lower. Guests should be aware of potential refund issues, as some reported difficulties in obtaining refunds for unused nights or services. Furthermore, there were isolated reports of unusual charges for visitors and a lack of readily available management contact for serious issues. These points suggest a need for guests to manage expectations regarding the hotel's overall quality and be prepared for potential inconveniences.