ProfilHotels Copenhagen Plaza

This hotel offers a unique blend of historic charm and an unbeatable central location, making it a memorable stay for many. Its signature feature is its direct proximity to the main train station and Tivoli Gardens, providing exceptional convenience for exploring the city. Guests consistently highlight the friendly and helpful staff and the excellent breakfast as key aspects of their experience. The hotel's classic ambiance and the renowned Library Bar appeal to couples seeking a romantic getaway, while its central position and spacious rooms make it suitable for sightseers and families looking to easily access Copenhagen's attractions. For those sensitive to noise, it is advisable to request a room away from the train tracks, though earplugs are thoughtfully provided. To fully enjoy the popular Library Bar, consider booking a table in advance.

Facilities & Amenities
The hotel features a distinctive elevator that, while over a century old, is frequently praised for its unique charm and historic appeal, though some guests note it can be slow or occasionally problematic. The renowned Library Bar is a significant draw, celebrated for its cozy atmosphere, excellent drinks, and live jazz music, often described as a must-visit. However, its popularity means it can become very crowded, sometimes leading to long queues for entry. Guests appreciate the convenience of a mini-fridge and kettle in their rooms, though the provision of tea and coffee supplies can be inconsistent. While Wi-Fi is available, some visitors experienced connectivity issues. The fitness center is generally considered small and limited in equipment. Feedback on the air conditioning and heating is mixed, with some finding it ineffective or noisy, leading to temperature control challenges in rooms.

Cleanliness & Room Comfort
Guest feedback on room comfort and cleanliness is varied. Many find the rooms spacious and appreciate the comfortable beds, often describing them as conducive to a restful sleep. However, some guests report that beds can be either too soft or too hard, and some furniture appears worn or dated. While many rooms are noted for their overall cleanliness, some reviews mention issues such as mold in bathrooms, dust, or general signs of wear and tear, particularly in older, unrenovated sections. A significant recurring theme is the noise level, primarily from the adjacent train station and street traffic, which can be disruptive, especially for light sleepers; the hotel thoughtfully provides earplugs. Bathrooms receive mixed reviews, with some being modern and spacious, while others are described as needing refurbishment, with issues like small sinks, lack of shower curtains, or signs of age.

Dining & Food Quality
The breakfast at the hotel consistently receives high praise for its extensive variety and quality. Guests frequently highlight the wide selection of options, including fresh bread, pastries, fruits, meats, and cheeses. Many appreciate the availability of cooked breakfast items, though some note that hot food, such as scrambled eggs and sausages, can occasionally be cold or lack flavor. The hotel also caters to diverse dietary needs, offering vegan and gluten-free options, including unique items like vegan caviar. While the overall breakfast experience is largely positive, some guests express disappointment with the coffee quality. The hotel's restaurant offers dinner, with some guests finding the food exceptional and good value, while others have had less positive experiences, describing it as disappointing or lacking in service.

Location & Accessibility
The hotel boasts an exceptional central location, consistently highlighted as one of its strongest assets. Situated directly opposite the main train station and adjacent to Tivoli Gardens, it offers unparalleled convenience for travelers arriving by rail and those looking to explore the city's iconic amusement park. Guests find it incredibly easy to access various attractions, with many popular sights, shopping areas, and restaurants within comfortable walking distance. The proximity to the train station also provides excellent access to public transportation, including the metro and buses, making it simple to reach the airport and other parts of Copenhagen. While the central location is highly advantageous, some guests note the trade-off of increased noise from the surrounding area. Parking options are available nearby, including facilities with charging.

Staff & Service
The staff at the hotel consistently receives high praise for their exceptional friendliness, helpfulness, and attentiveness. Guests frequently commend their willingness to go above and beyond to ensure a comfortable and enjoyable stay, often describing interactions as professional and welcoming. The check-in process is generally reported as quick and efficient, with staff often accommodating early arrivals. However, feedback regarding housekeeping is mixed, with several guests noting inconsistencies in room cleaning schedules, late service, or a lack of replenishment for in-room amenities like water and coffee supplies. Despite these specific issues, the overall sentiment towards the hotel's service personnel remains overwhelmingly positive, contributing significantly to the guest experience.

Additional Information
Guests should be aware that the hotel, while exuding a charming historic ambiance, is an older property, and some areas reflect its age, contributing to a unique "faded grandeur" rather than a modern aesthetic. A notable feature is the display of name plates in the lobby, commemorating numerous famous individuals who have stayed there over the decades, adding to its rich history. Due to its central location and proximity to the train station, the hotel thoughtfully provides earplugs in rooms to mitigate potential noise disturbances, a gesture appreciated by many. Some guests have noted the absence of an in-room telephone for direct contact with the front desk, requiring them to visit reception for requests. Additionally, amenities such as an iron and laundry services may not be readily available in all rooms, or require specific inquiry.