Premier Inn Maidstone (West Malling) hotel (Maidstone, United Kingdom)


Premier Inn Maidstone (West Malling) hotel (Maidstone, United Kingdom)

About Premier Inn Maidstone (West Malling) hotel

Top amenities

  • WiFi in lobby

  • Free WiFi

  • Pool

  • Spa

  • Parking

  • Pets

  • A/C

  • Restaurant

  • Hotel bar

  • Gym


Castle Way, ME19 5TR, Maidstone, United Kingdom

Rating overview

  • Location
    Excellent  8.5 / 10
  • Rooms
    Very good  8.1 / 10
  • Service
    Very good  8.3 / 10

Positive Reviews


Popular location with handy road links

This hotel's village location just off the M20/A228 junction was a hit with motorists in particular as it enabled straightforward access to Greater London plus Dover and Ashford for international ferries and trains. Nearby, guests could easily get to area attractions, historic West Malling and Maidstone town centre for shopping, dining, sightseeing and trains to London. Drivers also appreciated the ample free parking.


Praise for service and family-friendly atmosphere

Travellers spoke highly of the customer service from the friendly, obliging and professional team on reception. Many were also upbeat about the freshly-prepared breakfasts. Families often remarked that they were well catered for at the restaurant thanks to its friendly service, relaxed environment, children's menu and play area.


Guests were keen on rooms

Many reviewers thought the rooms were fine for a short stay, describing them as large, well-cleaned and comfortable. The deluxe beds also had many admirers, who said they slept well on the generously-sized pocket spring mattresses. Budget-conscious guests felt they got a decent amount of bang for their buck as the room rates were fairly reasonable.

Negative Reviews


Obstacles to sleep reported

At times, guests who felt too warm or cool claimed the rooms had inadequate climate controls. Moreover, some rooms facing the main roads were exposed to occasional traffic noise, which interrupted some light sleepers at night.


Occasional criticism of rooms and facilities

Some critics reported that water pressure was low at times or that the hot water supply was occasionally unreliable. Others felt there were certain rooms with tired-looking furniture or small TVs. Free Wi-Fi network users occasionally claimed the network would benefit from a speed boost.


Restaurant wasn't to everyone's liking

Several disappointed diners claimed they encountered occasionally slow service or food that was nothing special in the restaurant next door.

All amenities

Property amenities
  1. Parking
  2. Terrace
  3. Hotel bar
  4. Non-smoking rooms
For children
  1. Cot
  1. Wheelchair accessible
  2. Accessible hotel
  3. Accessible parking
  4. In-room accessibility
Room amenities
  1. Shower
  2. Ironing board
  3. Television
  4. Hairdryer
Food and beverage
  1. Vegetarian food


Castle Way , ME19 5TR , Maidstone , United Kingdom
Telephone: +44 8715278702 | Fax: +44 8715278703 | 

Interesting hotels nearby Premier Inn Maidstone (West Malling) hotel

You may also be interested in these hotels...

Destinations nearby Premier Inn Maidstone (West Malling) hotel

Other destinations close to Premier Inn Maidstone (West Malling) hotel

Explore nearby attractions