Metropolitan Hotel Vancouver

This hotel offers a prime central location in downtown, making it an ideal base for exploring the city. Its signature feature is its unparalleled accessibility to major attractions and transit, appealing greatly to sightseers, cruise passengers, and shoppers who value convenience. The hotel is also well-suited for business travelers due to its downtown proximity and for families seeking easy access to city sights. Guests consistently highlight the exceptional service from the staff and the overall cleanliness of the property. To enhance your stay, consider taking advantage of the early check-in option frequently praised by guests, and utilize the nearby public transit for seamless city exploration.

Facilities & Amenities
The hotel provides a range of facilities, though some aspects receive mixed feedback. The pool is generally well-regarded, described as nice, clean, and suitable for laps, though some guests note it can be a bit cold or have messy edges, and there is no hot tub. The fitness center is frequently mentioned as small, cramped, and equipped with older, sometimes broken machines, leading some to describe it as outdated. Complimentary Wi-Fi is available, and guests appreciate the provision of bottled water and fruit-infused water in the lobby. While the lobby itself is seen as well-maintained and having a classic design, some find its decor a bit dark or dated. Parking is available on-site, but it is often described as expensive and having tight, narrow access points.

Cleanliness & Room Comfort
Guests consistently praise the hotel's cleanliness, noting that rooms are spotless and well-maintained. The beds are a standout feature, frequently described as extremely comfortable, soft, and ensuring a restful night's sleep, with some comparing their quality to luxury hotels. Rooms are generally considered spacious and well-appointed, offering a cozy yet ample environment. However, feedback on bathrooms is mixed; while many appreciate their large size, good lighting, and ample counter space, some find the shower stalls tiny or claustrophobic, and fixtures can appear dated. Noise levels receive varied comments; while many rooms are quiet, some guests report hearing street noise, sirens, or sounds from housekeeping and neighboring rooms due to thin walls. Some rooms are noted for their dark decor or bare walls, and a few guests experienced issues with non-working plugs or a lack of proper work chairs and tables.

Dining & Food Quality
The hotel's dining options, particularly the on-site restaurant Diva, receive high praise. Many guests describe the breakfast as excellent, delicious, and varied, with healthy options available. While breakfast is not always included, some guests with loyalty status receive vouchers or find the quality worth the cost, though a few found the system for included breakfast options a bit odd. The restaurant is commended for its great food, including specific mentions of truffle fries and seafood chowder, and its intimate atmosphere. The bar is also noted for its good happy hour and top-notch cocktails. Room service is generally described as fast, hot, and delicious, though some guests find the menu limited and the use of disposable plates for in-room dining less appealing.

Location & Accessibility
The hotel's central location is overwhelmingly praised as its strongest asset. It is ideally situated in the heart of downtown, offering easy walking distance to numerous popular attractions. Guests appreciate its proximity to the Pacific Centre Mall, Robson Street for shopping, and various restaurants and nightlife options. It is also conveniently close to cultural sites like the Vancouver Art Museum and entertainment venues such as Rogers Arena. For those arriving by public transport, the hotel is just a short walk from the Skytrain and Canada Line stations, providing direct and easy access to the airport and other parts of the city. Its close proximity to Canada Place makes it an excellent choice for cruise passengers.

Staff & Service
The hotel staff consistently receives exceptional praise for their friendliness, attententiveness, and professionalism. Guests frequently highlight the helpfulness of the doormen, front desk staff, and restaurant team, who are described as warm, welcoming, and efficient. The check-in process is often noted as quick and accommodating, with many guests appreciating the flexibility for early check-in. Housekeeping is also commended for maintaining clean rooms. While the vast majority of feedback is positive, a few guests reported isolated instances of less friendly interactions or issues with specific requests not being met, such as a lack of "do not disturb" signs or staff entering rooms without knocking. Overall, the staff's dedication to providing excellent service significantly enhances the guest experience.

Additional Information
The hotel is undergoing a rebranding to a Renaissance property, with future renovations planned for key areas like the lobby, restaurant, pool, and gym. Guests should be aware that some rooms may have views impacted by nearby construction or scaffolding. While the hotel is generally well-maintained, some aspects of its decor are described as dated, reflecting its older origins. The hotel offers a pet-friendly policy, which is appreciated by guests traveling with animals. Loyalty program members, particularly those with higher status, often receive rewards program benefits such as room upgrades or breakfast vouchers. Some guests noted an unpleasant odor at the front of the property, which was persistent.