Matterhorn FOCUS Design Hotel

This hotel offers an exceptional mountain retreat, distinguished by its unparalleled Matterhorn views directly from many rooms and common areas, making it a dream destination for mountain enthusiasts, skiers, and hikers. Its prime location immediately adjacent to the Matterhorn Express cable car ensures effortless access to the slopes and trails. Guests consistently commend the attentive and friendly staff, the luxurious and modern design, and the excellent breakfast offerings. The hotel's tranquil setting, combined with its impressive spa facilities, also makes it an ideal choice for couples seeking a romantic getaway and families looking for a relaxing yet adventurous vacation. To maximize your experience, consider booking a room with a direct Matterhorn view and be sure to utilize the convenient complimentary shuttle service from the train station.

Facilities & Amenities
The hotel boasts impressive facilities designed for relaxation and convenience. A standout feature is the heated indoor/outdoor pool, allowing guests to swim between the two sections and enjoy the mountain air. The comprehensive spa area includes various options such as saunas, a steam room, and a caldarium, providing ample opportunities for unwinding after a day of activities. Guests appreciate the dedicated ski room with heated lockers for boots, ensuring comfort and readiness for the slopes. Cozy lounge areas, some featuring a fireplace, offer inviting spaces to relax. The hotel provides free Wi-Fi throughout the property, ensuring guests stay connected. Additionally, a complimentary afternoon snack and tea service is a welcome touch, and many rooms feature balconies or terraces for enjoying the scenic surroundings.

Cleanliness & Room Comfort
Guests consistently praise the hotel's commitment to cleanliness, describing rooms as impeccably clean and spotless. The spacious rooms and suites are noted for their modern and thoughtful design, often featuring large windows that frame stunning Matterhorn views. Many guests highlight the comfortable beds and high-quality linens, ensuring a restful night's sleep. Room amenities typically include a coffee maker, kettle, and a supply of fresh water and fruit. The bathrooms are generally described as large, well-appointed, and some suites offer soaking tubs or separate showers. While the rooms are generally quiet, some guests occasionally noted minor noise from corridors. It is important to note that rooms do not have air conditioning, which some guests found made rooms warm during summer months, though fans were provided upon request.

Dining & Food Quality
The hotel's breakfast consistently receives high praise, described as excellent, delicious, and rich. Guests appreciate the wide variety of options available, including fresh produce, nuts, pastries, ham, eggs, bacon, salmon, and yogurt, all presented beautifully. The quality of the food is frequently highlighted, with many guests enjoying the European fare. The coffee, particularly the cappuccino, is also well-regarded. In addition to breakfast, the hotel offers a complimentary afternoon tea and snack service, which is a popular feature for guests returning from mountain excursions. While the hotel does not have a full-service restaurant for dinner, it provides light snacks, encouraging guests to explore the diverse dining options available in the nearby village.

Location & Accessibility
The hotel's location is a significant advantage, particularly for those engaging in mountain activities. It is situated directly next to the Matterhorn Express cable car station, offering unparalleled convenience for skiing, hiking, and accessing the Matterhorn Glacier Paradise. While slightly removed from the main village center, it provides a peaceful and quiet environment. The walk to the village center and train station typically takes between 10 to 20 minutes and is described as pleasant. For added convenience, the hotel offers a complimentary electric car shuttle service to and from the train station upon arrival and departure. A ski rental shop is also conveniently located right next to the gondola, further enhancing its appeal for winter sports enthusiasts.

Staff & Service
The staff at this hotel consistently receive glowing reviews, with guests describing them as fantastic, friendly, helpful, attentive, and warm. Their commitment to providing exceptional service is a recurring theme, with many guests noting that the team goes "above and beyond" to ensure a memorable stay. The check-in process is often highlighted as seamless and efficient, and staff are proactive in assisting with luggage, transporting it directly to rooms. Guests appreciate the personalized touches, such as remembering coffee orders and providing local recommendations for activities and dining. While the vast majority of feedback is overwhelmingly positive, a very small number of guests mentioned isolated instances of perceived rudeness or minor inconsistencies in service, such as breakfast replenishment or housekeeping oversight.

Additional Information
The hotel's distinctive modern and industrial design is frequently mentioned, with guests appreciating its unique aesthetic and well-maintained appearance. The tunnel entrance is noted as a cool and memorable feature, adding to the hotel's character. While the hotel does not have a full-service restaurant for dinner, it offers a convenient option for guests to order food from outside restaurants to be enjoyed on the premises. For families, the hotel provides thoughtful amenities such as child-sized slippers and bathrobes, coloring pages, and a baby changing table in the dining area. Guests can also conveniently obtain ski passes directly from the hotel. It is worth noting that some guests expressed surprise at being charged for dental kits, expecting them to be complimentary in a hotel of this caliber.