Wakeup Copenhagen, Carsten Niebuhrs Gade

This modern and clean hotel is consistently praised for offering good value for money in a typically expensive city, making it a popular choice for budget-conscious travelers and those seeking a functional base for their visit. Its central location near the main train station and Tivoli Gardens is a significant draw, appealing to sightseers and solo travelers on short stays. Guests appreciate the efficient self-check-in process and the overall contemporary design. To enhance your experience, it is advisable to bring earplugs if you are sensitive to noise, especially from nearby train tracks, and be prepared for additional fees for certain services that might be complimentary elsewhere.

Facilities & Amenities
The hotel offers compact yet functional rooms designed primarily for sleeping, with guests noting the efficient use of space. While the rooms are generally well-maintained, many guests mention the absence of kettles, coffee/tea making facilities, or mini-fridges, requiring them to purchase hot beverages from the reception. The hotel provides free Wi-Fi and has a pleasant lobby area and lounge for relaxation. Guests also appreciate the availability of bike rentals directly from the hotel, offering a convenient way to explore the city. The elevators are generally efficient, though queues can form during peak times.

Cleanliness & Room Comfort
Feedback on cleanliness and room comfort is somewhat mixed. While many guests describe the rooms as clean and well-maintained, some report issues such as dust, hair, or stains in the bathroom or on linens. The beds receive varied reviews, with some finding them comfortable and others describing them as hard. Similarly, pillows are frequently mentioned as being either too soft or too hard and small. A recurring theme is the noise level, particularly from trains running nearby and occasional street noise. The bathrooms, often featuring glass walls, are noted for being small and sometimes lacking in privacy, with some guests reporting issues like mold or fluctuating shower water temperature.

Dining & Food Quality
The hotel's breakfast buffet receives mixed reviews. Many guests find it sufficient and a good value for the price, offering a basic selection of items. However, some express disappointment with the limited variety, particularly the lack of hot food options like eggs or bacon, and the quality of items such as juice or cold cuts. The coffee is generally well-regarded. The hotel does not have a full-service restaurant for lunch or dinner, though snacks and beverages are available for purchase at the reception. Some guests are surprised by an additional charge for hot water.

Location & Accessibility
The hotel boasts a highly convenient central location, placing guests within easy walking distance of the Copenhagen Central Station, Tivoli Gardens, and various shopping and dining areas. Its proximity to public transportation, including the light rail station, makes it easy to reach the airport and other parts of the city. While the immediate surroundings are described by some as quiet or somewhat deserted, a large shopping center with a supermarket and IKEA is also nearby. Parking is available, though many guests find the cost to be quite expensive. The location's main drawback for some is the noise from the adjacent train tracks, which can be noticeable even in higher-floor rooms.

Staff & Service
The staff at the hotel generally receives high praise for their friendliness, helpfulness, and professionalism. Guests frequently highlight the efficient check-in and check-out process, often facilitated by self-service kiosks. Staff members are commended for their willingness to assist with inquiries and resolve issues, such as room changes due to noise or cleanliness concerns. However, some guests express frustration with the hotel's policies regarding additional fees, particularly for early check-in and luggage storage, which are often complimentary at other establishments. The hotel's room cleaning policy, which requires guests to request service at the reception, is also a point of mixed feedback.

Additional Information
Guests should be aware of certain policies and features that differentiate this hotel. A significant point of discussion among reviews is the charge for luggage storage, which is not included and can be costly, leading some guests to seek alternative storage solutions at the central station. The hotel operates with an eco-friendly approach, which includes a policy where room cleaning is not performed daily unless specifically requested by guests at the reception. Some rooms feature connecting doors to adjacent rooms, which, while convenient for families, can sometimes lead to increased noise transfer between accommodations. Additionally, the hotel charges for hot water, a detail that surprises some visitors.