Vista Oasis

This hotel offers a relaxing retreat, particularly noted for its spacious bungalows with private terraces, providing a comfortable and quiet base for guests. Its appeal lies in offering excellent value for money, often surprising visitors with its quality for a two-star rating, making it a popular choice for those seeking an affordable escape. The property is consistently praised for its cleanliness across both rooms and common areas, and the attentive staff generally contribute to a positive experience, often going out of their way to assist guests. While the food quality receives mixed feedback, with some finding it repetitive, the hotel is an ideal fit for families seeking a budget-friendly and engaging holiday, couples looking for a peaceful getaway, and budget-conscious travelers who prioritize value. To make the most of your stay, guests are advised to utilize the complimentary shuttle service to the beach and to consider exploring local dining options if specific culinary preferences are a priority.

Facilities & Amenities
The hotel features well-maintained pool areas, with one heated pool that is particularly appreciated by guests, while others may be cooler, providing options for different preferences. There are ample sunbeds available, ensuring guests can always find a spot to relax by the water. Free Wi-Fi is provided throughout the property, allowing guests to stay connected, though some have noted occasional connectivity issues within their bungalows. For recreation, the hotel offers pool tables and a table tennis area, providing engaging options for all ages. Limited on-site parking is available, which can be a challenge during peak times, often requiring guests to find alternative street parking nearby. Additionally, guests have access to laundry facilities, including washing machines and dryers, adding convenience for longer stays, and a small supermarket is located just a short walk away for essential needs.

Cleanliness & Room Comfort
The bungalows are generally described as spacious and clean, offering a basic yet comfortable living space. Many guests appreciate the private terraces or balconies, often equipped with sunbeds, providing a pleasant outdoor area. Room amenities typically include a television, though some guests note the need to request a remote from reception. While the kitchenettes are present with a hob, fridge, and kettle, some guests found them lacking in basic supplies like detergent or a microwave. Feedback on bed comfort is mixed, with some finding them comfortable and others describing them as very firm or hard, and pillows are often noted as thin. A common concern is the lack of air conditioning, with only fans provided, which can make rooms uncomfortably warm during hotter periods. Cleaning frequency varies, with some guests reporting less frequent service than desired, including infrequent towel changes.

Dining & Food Quality
Guest feedback on dining is highly varied, with many expressing disappointment regarding the food quality and variety. Most guests found the meals to be repetitive, often consisting of fried options, and some described the food as bland, cold, or made from frozen products. Specific complaints include undercooked pasta and rice. While some guests found the breakfast acceptable, many chose to eat out for lunch and dinner, even when on an all-inclusive plan. The all-inclusive drinks, particularly alcoholic beverages, are frequently criticized for being low quality or watered down. The restaurant hours, especially for dinner, are often considered too early by many guests, typically ending by 8:30 PM, which can be inconvenient. Additionally, the availability of snacks or appetizers between main meal times is often minimal, leading to dissatisfaction for those expecting continuous food access.

Location & Accessibility
The hotel's location is frequently described as being "out of the way" or "on a hill," placing it a considerable distance from the beach and main tourist centers. However, this elevated position often provides guests with great views of the city, dunes, and sea. To compensate for the distance, the hotel offers a convenient free bus service that transports guests to the local beach and the Maspalomas lighthouse, which is highly appreciated. Taxis are readily available and generally inexpensive, providing an easy alternative for reaching attractions. While some local restaurants and a supermarket are within walking distance, guests should be prepared for longer walks or reliance on transportation for broader exploration. Parking is a recurring issue, with limited on-site spaces often leading guests to seek street parking, which can be challenging and located on hills.

Staff & Service
The staff generally receive positive remarks for their friendliness and helpfulness, with many guests highlighting their attentive and cheerful demeanor. The bar and restaurant staff are particularly praised for their excellent service and willingness to assist. The animation team, especially Maritza, is consistently lauded for providing engaging and fun activities for both children and adults, contributing significantly to the holiday atmosphere. The lifeguard is also noted for being attentive and ensuring safety around the pool. However, feedback on reception staff is mixed; while some guests experienced professional and problem-solving assistance, others reported encounters with unhelpful or unwelcoming individuals. Housekeeping service also varies, with some guests noting infrequent room cleaning or towel changes, which can impact overall comfort.

Additional Information
Guests opting for the all-inclusive package should be aware that benefits typically conclude at 11 AM on the day of check-out, which can be inconvenient for those with later departures, as access to food and drinks may cease. For self-catering guests, the bungalows are equipped with a hob, fridge, kettle, and some kitchenware, though a microwave and basic cleaning supplies like detergent are often not provided, which can be a minor inconvenience. A notable amenity is the free television with Chromecast, allowing guests to stream their own content. The hotel generally offers a quiet atmosphere, making it particularly suitable for a relaxing holiday away from bustling areas. Some guests have observed that the complex appears somewhat dated and could benefit from modernization to enhance the overall guest experience, despite offering good value.