Hotel Riu Palace Maspalomas

This hotel offers a luxurious and tranquil escape, distinguished by its direct access to the Maspalomas Dunes, providing breathtaking views and unique opportunities for exploration. Guests consistently highlight the exceptional staff service, praising their attentiveness and professionalism, alongside the high-quality and varied dining options that cater to diverse tastes. The immaculate cleanliness and comfortable accommodations are also frequently commended, contributing to a truly relaxing stay. The recent refurbishment has enhanced its modern and stylish ambiance, creating an inviting atmosphere. As an adults-only establishment, it is ideally suited for couples and seniors seeking a peaceful and serene holiday away from lively daytime activities, making it a perfect retreat for those prioritizing relaxation. To maximize your experience, consider requesting a room with direct dune views for an unparalleled vista and be sure to book the specialty restaurants well in advance due to their popularity.

Facilities & Amenities
The hotel features two well-maintained pools, providing a refreshing escape with ample sunbeds for guests to relax. While most guests find sufficient space, some note the common practice of early morning towel placements, despite availability. The fitness center is available for guests, though several reviews indicate it is somewhat basic in its offerings and could benefit from updated equipment to match the hotel's overall luxury. An indoor pool and steam room are also part of the facilities, however, some guests have expressed concerns regarding the hotel's enforcement of its stated policies on appropriate conduct within these specific areas, impacting their comfort. Evening entertainment is regularly provided, featuring various artists, and is generally appreciated by guests for its quality, though it tends to cater to a more mature audience and concludes relatively early in the evening.

Cleanliness & Room Comfort
Guests consistently praise the immaculate cleanliness of the rooms, noting they are spotless and well-maintained daily, with towels often refreshed twice a day. The comfortable beds and high-quality linens ensure a restful night's sleep for most. Rooms are described as spacious and modern, often featuring large balconies that provide stunning views, especially of the dunes and sea. The spacious bathrooms are a highlight, equipped with excellent showers that receive high commendation. However, some guests mention a lack of a dedicated dressing area within the room and the absence of balcony lighting for evening use. While generally quiet, some reviews indicate occasional noise levels from adjacent rooms or early morning cleaning activities in the corridors.

Dining & Food Quality
The hotel's dining experience receives widespread acclaim, particularly the buffet restaurant, which offers an extensive variety of high-quality food for both breakfast and dinner. Guests frequently commend the freshness and diverse options, with chefs preparing dishes on demand. While the breakfast is consistently praised, some minor feedback points to specific items like bacon or sausages. The hotel also offers two specialty restaurants, Krystal restaurant and El Oasis restaurant, which provide alternative dining experiences; Krystal is often highlighted for its refined atmosphere and cuisine, while El Oasis boasts beautiful views of the dunes. Guests are advised to book these specialty restaurants early due to high demand. Most guests appreciate the overall food quality, though a few found some dishes repetitive or lacking in seasoning after an extended stay. Notably, room service is not available, which some guests found surprising for a hotel of this caliber.

Location & Accessibility
The hotel boasts an exceptional location directly adjacent to the Maspalomas Dunes, offering unparalleled views and immediate access for scenic walks and exploration. While the beach is accessible, it requires approximately a 20-minute walk, often through the dunes, which some guests find a bit distant. The hotel is within walking distance of Playa del Ingles, though some visitors note this area can be less appealing. For a more upscale experience, Meloneras is a short taxi ride away, offering a wider selection of bars and restaurants. A supermarket is conveniently located directly opposite the hotel, and a bus stop is within a 5 to 10-minute walk, providing easy access to other parts of the island. Parking is available, with street parking also an option nearby. The hotel is notably split by a public path, leading to some guest concerns regarding security on one side of the property.

Staff & Service
The staff at this hotel consistently receive overwhelming praise for their exceptional service, friendliness, and professionalism. Guests frequently highlight their attentiveness and willingness to go above and beyond to ensure a pleasant stay. The check-in process is generally described as smooth and efficient. Housekeeping is highly commended for its thoroughness and daily attention to detail, often including multiple towel changes. The restaurant staff are particularly noted for their outstanding service, remembering guest preferences and providing prompt, courteous assistance. The reception team is also recognized for their helpfulness in addressing guest inquiries and requests. Overall, the dedication of the entire team, from the doorman to the pool service attendants, significantly enhances the guest experience, making visitors feel valued and well-cared for throughout their stay.

Additional Information
As an adults-only establishment, the hotel maintains a distinctly quiet and peaceful atmosphere, which is highly valued by guests seeking relaxation, with no loud music or organized daytime activities by the pool. A notable hotel policy requires men to wear trousers for indoor dining, though shorts are permitted when dining outdoors. Guests should be aware that the use of the in-room safe is an additional charge. While the hotel offers Balinese beds by the pool, their use is either restricted to suite guests or available for an extra fee. Some guests have raised concerns regarding the enforcement of hotel policies in the indoor pool and spa areas, specifically related to conduct and changing room usage, which impacted their comfort. The hotel also features a rewards program that offers benefits to returning guests.