Hotel Residence Ulivi e Palme

The hotel offers a unique blend of apartment-style living with its spacious rooms, many of which include kitchenettes and balconies, providing guests with a sense of independence. While the property's overall aesthetic is frequently described as dated, guests consistently highlight the exceptional friendliness of the staff, particularly those in the breakfast area, as a major positive. The hotel is well-suited for families seeking ample space and amenities like a kitchenette, and budget-conscious travelers who appreciate the value offered despite the older decor. Its location provides convenient access to main roads and the airport, making it a practical choice for business travelers or those with early flights. To enhance your stay, consider requesting a room away from the main road to minimize noise, and it is advisable to confirm the functionality of the air conditioning upon arrival, especially during warmer periods.

Facilities & Amenities
The hotel provides a range of facilities, though some aspects receive mixed feedback. Wi-Fi connectivity is available, but some guests report it can be inconsistent or laggy. The elevators are noted by some as being older and slow, occasionally causing delays or accessibility challenges with luggage. Many rooms feature a kitchenette and a fridge, offering convenience for longer stays, though some guests mention an additional charge for using the cooking facilities. An indoor pool and tennis courts are on-site, but access to the pool and gym is often limited or requires booking with a third-party trainer for a fee, which can be a point of frustration for guests expecting direct availability. The air conditioning system is centrally controlled and frequently cited as problematic, with reports of it not working effectively or being turned off during certain hours.

Cleanliness & Room Comfort
Feedback on cleanliness and room comfort is varied. While many guests find their rooms to be clean and well-maintained, others report issues such as stained sheets, hair on floors, and a general lack of thoroughness in daily cleaning. The room decor is consistently described as very dated, with a 1970s or 1980s style, worn furniture, and sometimes peeling wallpaper. Some guests found the beds comfortable, ensuring a restful night's sleep, while others reported them as old, worn out, or uncomfortable. The bathroom areas are frequently highlighted as being particularly outdated, with green tiling, old fixtures, rust, mould, and issues like clogged drains, brown water, or a lack of mixer taps. Noise levels are a significant concern for many, stemming from the nearby main road, noisy air conditioning units, or sounds from corridors and neighboring rooms, impacting sleep quality.

Dining & Food Quality
The breakfast service garners mixed reviews. Many guests appreciate the abundance of options, including fresh fruit and pastries, and praise the quality of the coffee and cappuccino. However, some find the selection limited, particularly for savory items, and describe the service style as resembling a school canteen, with long queues and staff serving items rather than a self-service buffet. The hotel also features a restaurant with a view, which some guests found to offer good food, while others had negative experiences, describing the food as poor, expensive, or even causing illness. The bar is noted by some guests for closing earlier than expected, limiting evening options within the hotel.

Location & Accessibility
The hotel's location is generally considered convenient for specific travel needs, though it is not in the city center. It offers easy access to the main road network and is particularly well-suited for those arriving or departing via the airport, especially for early morning flights. While walking to the city center is not practical for most, a bus stop is conveniently located nearby, providing good public transport connections to the city's attractions and beaches. Parking is a notable advantage, with ample free street parking typically available in the vicinity, although the hotel also offers paid internal parking, which some guests found to be expensive. The surrounding area is primarily residential, contributing to a generally quiet atmosphere, despite the proximity to a busy road.

Staff & Service
The staff at the hotel consistently receives high praise, with many guests highlighting their exceptional friendliness and helpfulness. The personnel in the breakfast area, in particular, are frequently commended for their attentive and kind service. Most guests report a quick check-in process and appreciate the staff's willingness to assist with various requests, such as luggage storage. While the majority of interactions are positive, some guests have reported less favorable experiences with certain reception staff, describing them as occasionally unfriendly or unhelpful when issues arose. Housekeeping is generally seen as efficient, with rooms being cleaned and towels changed regularly, though a few guests noted inconsistencies in daily service.

Additional Information
Guests should be aware of several specific policies and features. The air conditioning system operates on a fixed schedule, often being turned off from midnight until 1 PM, which can be a significant discomfort during hot periods. For rooms equipped with a kitchenette, some guests have noted an extra charge for kitchenette use if they wish to cook. Access to the hotel's gym and indoor pool is often restricted or requires prior arrangement with external trainers, which can be disappointing for guests expecting immediate availability. There have been isolated reports of issues with the lost and found process, where misplaced items were not recovered. Additionally, some guests have expressed frustration with the hotel's strict non-refundable booking policy, which offers no flexibility even under unforeseen circumstances.