Premier Luxury Mountain Resort

This hotel offers a memorable stay, particularly highlighted by its impressive spa facilities, which include a fantastic outdoor heated pool that many guests find to be a true highlight. The hotel is also praised for its spacious rooms and generally high standards of cleanliness. It is well-suited for ski enthusiasts due to its convenient location and shuttle service, and its large rooms and dedicated amenities make it an excellent choice for families. Couples seeking a relaxing getaway also find the spa and comfortable accommodations appealing. To make the most of your visit, guests recommend utilizing the complimentary shuttle bus for easy access to the gondola and considering dining options outside the hotel for dinner, as some found the on-site evening meals to be inconsistent.

Facilities & Amenities
The hotel boasts extensive spa facilities that are a major draw for guests, featuring a sauna, steam room, hot tub, and both indoor and outdoor heated pools. The outdoor pool is particularly popular, offering a welcoming retreat after a day of activities. While the spa generally receives high praise, some guests noted occasional issues such as shisha smoking on certain days, some features being out of order, and the area becoming crowded during peak times. A fitness center is available, though some found it basic. Wi-Fi is generally reliable throughout the property, ensuring guests stay connected. The hotel also provides a convenient ski rental shop on-site and ample free parking. However, some guests reported issues with the elevators being old, slow, or occasionally out of service. A kids' club or playroom is available, which is appreciated by families.

Cleanliness & Room Comfort
Guests consistently commend the cleanliness of the rooms, often describing them as spotless and well-maintained with daily service. The room size is frequently highlighted as a positive, with many finding the accommodations spacious and comfortable for both couples and families. However, feedback on beds and pillows is mixed, with a significant number of guests reporting them as hard or uncomfortable, leading to neck and back pain; some recommend requesting a bed topper. The decor and overall condition of the rooms are often described as dated, tired, or in need of an upgrade, contrasting with the more modern public areas. While bathrooms are generally spacious with good showers, some minor issues like leaking fixtures or peeling paint were noted. Room temperature can be a concern, with some rooms being overly warm and difficult to regulate.

Dining & Food Quality
The breakfast at the hotel generally receives positive feedback, with guests appreciating the good variety of options, including an omelette station, and finding the food plentiful and delicious. However, some noted that hot items could be cold and coffee was not always hot enough. In contrast, feedback on dinner is quite mixed, with many guests describing the buffet as repetitive, greasy, heavy, and often served cold, leading some to experience stomach issues. A recurring point of contention is the hotel's policy regarding drinks at dinner; while water and juice are available at breakfast, they are not included with dinner and must be purchased, which many guests found to be stingy for a hotel of this caliber. The main restaurant's location in a windowless basement was also mentioned as affecting the dining atmosphere.

Location & Accessibility
The hotel's location is generally considered good, offering a balance between proximity to attractions and a quiet environment. It is approximately a 10 to 15-minute walk to the gondola and the town center. For convenience, a free shuttle bus service is provided, running frequently to the ski lift, which is particularly appreciated by skiers with gear. However, a common complaint is the shuttle's limited operating hours, with a mid-day break and an early finish in the afternoon, requiring guests to walk or take taxis. While the hotel's immediate surroundings are pleasant, some guests noted the presence of abandoned buildings or construction sites nearby. Ample free parking is available on-site, adding to the convenience for guests traveling by car.

Staff & Service
Guest feedback on the staff and service is varied, though many highlight the friendliness and helpfulness of the team. Numerous reviews praise the attentive service from bellboys, spa staff, and ski rental personnel, describing them as professional and welcoming. The check-in process is generally efficient, and staff are often willing to accommodate requests. However, some guests reported less positive interactions with reception staff, citing issues with unhelpfulness, defensiveness, or a lack of English proficiency. There were also instances where problems, such as missing items from rooms or maintenance issues, were not resolved to guests' satisfaction, with some feeling a lack of accountability or a clear complaints policy. Housekeeping service also received mixed reviews, with some noting partial cleaning or missed tasks.

Additional Information
A significant number of guests expressed that the hotel does not meet the expectations of a 5-star establishment, often suggesting it aligns more with a 3 or 4-star rating due to various factors. A notable concern for some guests was the hotel's handling of allergy information in the buffet restaurant, with reports of incorrect labeling and potential cross-contamination issues. While the hotel offers a VIP ski pass option, which some guests found beneficial for skipping lines, others noted it wasn't always necessary depending on the season. Guests should also be aware that the hotel has specific policies regarding activities in certain areas, such as playing games in the bar, which some families found restrictive. Instances of shisha smoking being permitted in the spa area on certain days were also mentioned as negatively impacting the experience for some.