Premier Inn London Waterloo

This hotel is highly regarded for its unbeatable central location, making it an ideal base for exploring London's iconic landmarks. Its signature feature is its exceptional proximity to major attractions, often offering stunning views of the London Eye and Big Ben from higher floors. This makes it particularly well-suited for sightseers and families looking to maximize their time in the city, as well as business travelers due to its excellent transport links. Guests consistently praise the hotel's friendly staff, comfortable accommodations, and overall value for money. To enhance your stay, consider requesting a room on a higher floor for a memorable view, and be prepared for potential waits for the lifts during peak times.

Facilities & Amenities
The hotel provides essential facilities, though some aspects receive mixed feedback. The Wi-Fi is a common point of discussion; while free Wi-Fi is available, many guests find it slow and unreliable, often requiring an upgrade to a paid, faster version for better connectivity. A significant recurring issue is the functionality of the lifts, with multiple reports of one or more being out of order, leading to considerable waiting times, especially for guests on higher floors. This can be a notable inconvenience. Rooms are equipped with USB plugs, a kettle for tea and coffee, and a hairdryer, though some guests note the hairdryer can be weak. The building itself is described by some as feeling a bit tired or in need of refurbishment in certain areas.

Cleanliness & Room Comfort
Guests generally find the rooms to be clean and well-maintained. The beds are consistently praised for being exceptionally comfortable, ensuring a restful night's sleep, though some guests mention the pillows could be improved. Many reviews highlight that the rooms are small or compact, which is a common characteristic for central London hotels, and some family rooms are noted to have limited space between beds. In-room amenities typically include a hairdryer, shower gel, and tea/coffee making facilities. Noise levels receive mixed feedback; while some rooms are remarkably quiet despite the central location, others report significant noise carrying between rooms from footsteps or banging doors, and some experience plumbing noises. A frequent point of concern is that windows do not open, which can lead to rooms feeling stuffy or lacking fresh air, and some rooms have tiny windows or views of a brick wall.

Dining & Food Quality
The breakfast at the hotel receives overwhelmingly positive reviews, consistently described as plentiful, varied, and hot, with options ranging from cooked items to continental choices, and often includes a kids eat free policy. Guests appreciate that food is regularly replenished, though some note that during peak times, the dining area can become very busy, leading to queues or slower replenishment of popular items. The restaurant also offers dinner, with feedback being more mixed. Some guests find the food good and offer decent value, especially when opting for meal deals. However, others describe the dinner menu as limited, with some items frequently unavailable, and the food quality as mediocre or bland. Service in the restaurant can also be slow, even during quieter periods.

Location & Accessibility
The hotel's central location is its most celebrated attribute, consistently described as perfect, spot on, and unbeatable for exploring London. It is exceptionally well-connected, situated within a 5-15 minute walk of major landmarks such as Waterloo Station (providing access to both trains and the Underground), the London Eye, Westminster Bridge, Big Ben, and the Houses of Parliament. Guests also appreciate its proximity to the vibrant South Bank area, numerous restaurants, and other attractions like Leicester Square and Trafalgar Square, many of which are easily accessible on foot. Additionally, bus stops are conveniently located directly outside the hotel, offering further transport options. While parking is available, guests note it can be expensive, with private car parks nearby.

Staff & Service
The hotel staff consistently receives high praise for their friendly, helpful, and accommodating demeanor. Guests frequently highlight their willingness to go above and beyond to ensure a pleasant stay, from offering thoughtful welcome gestures like notes and chocolates to assisting with directions and specific requests. The check-in process is generally described as easy and fast, contributing to a smooth arrival experience, though some guests have reported occasional delays due to staffing levels or issues with self-check-in machines. Luggage storage is a valued service, allowing guests to explore the city before check-in or after check-out. Overall, the staff's commitment to providing excellent service is a recurring theme, significantly enhancing the guest experience.

Additional Information
Guests should be aware that housekeeping services are not provided daily unless specifically requested at reception before noon. While basic toiletries like shower gel and handwash are supplied, guests are advised to bring their own lotion or conditioner. The hotel offers an early check-in option from 12 PM for a fee, subject to room availability. Some guests note the absence of an in-room phone, requiring a trip to reception for any needs. The hotel is partly housed within a historical building that was once a hospital, and some guests find the preserved original features and history fascinating. Feedback on the hotel's Good Night Guarantee for addressing issues is mixed, with some guests reporting difficulties in receiving full refunds for reported problems.