Premier Inn London City - Old Street

The hotel stands out for its excellent location, offering unparalleled convenience for exploring the city, making it a prime choice for visitors. Its proximity to major transport links and vibrant areas positions guests perfectly for their London adventures. Another consistent highlight is the exceptionally friendly and helpful staff, who frequently go above and beyond to ensure a pleasant stay. Guests also appreciate the comfortable beds and the consistently good breakfast offerings, contributing to a restful and well-fueled start to the day. This hotel is particularly well-suited for families seeking easy access to attractions, sightseers keen to explore London's landmarks, and business travelers valuing efficient transport connections. To enhance your experience, be mindful that the hotel's WiFi can be unreliable, and lift availability might be an issue during your stay, so planning accordingly is advisable.

Facilities & Amenities
A significant recurring concern among guests is the hotel's Wi-Fi connectivity, which is frequently described as poor, slow, and unreliable, often dropping out or failing to connect, even with the paid premium option. This can be a major inconvenience for those needing to work or stay connected. Similarly, the lifts are a frequent point of frustration, with multiple reports of only one or two out of three being operational, leading to long waits and difficulties, especially for guests with luggage or mobility issues. On a more positive note, the hotel offers a convenient luggage storage service, which is highly valued by guests for allowing them to explore the city unencumbered before check-in or after check-out. The air-conditioning generally functions well, providing comfort in rooms, though some guests note that the inability to open windows can make rooms feel stuffy. While self check-in machines are available, they are occasionally reported as faulty, requiring manual assistance from staff. The hotel also features a bar area, which some guests found to be a pleasant spot for drinks.

Cleanliness & Room Comfort
Feedback on cleanliness and room comfort is somewhat mixed, though many guests describe their rooms as generally clean, tidy, and comfortable. The beds consistently receive high praise for being exceptionally comfortable, equipped with good quality linen and mattresses that ensure a restful night's sleep. However, some guests reported issues with rooms not being serviced daily, particularly during longer stays, leading to a lack of fresh towels, replenished amenities, or general tidying. Specific complaints included dirty toilets, stained carpets, mould in bathrooms, and a strong, lingering smell of cleaning products. While rooms are generally quiet, some guests experienced street noise or a persistent internal fan noise. The room condition can vary, with some noting dated decor or minor maintenance issues like non-working shower temperature controls or cracked sinks. A common point of contention is the inability to open windows, which can contribute to stuffiness and a lack of fresh air.

Dining & Food Quality
The hotel's breakfast consistently receives overwhelmingly positive feedback, with guests praising its tasty and good variety of options, including a full English breakfast, fresh fruit, yoghurts, and pastries. The "all-you-can-eat" aspect is particularly popular, especially for families, and the staff are commended for taking food allergies very seriously, often preparing fresh items to accommodate specific dietary needs. While the coffee from the machines can sometimes be lukewarm or limited in availability, the overall breakfast experience is highly regarded for its quality and value. In contrast, feedback on the dinner and restaurant service is more varied. Some guests enjoyed their evening meals, finding them pleasant and good value, while others reported average food quality, with dishes being cold or undercooked. Instances of slow service, understaffing, and a cold restaurant environment due to heating issues were also noted, impacting the dining experience negatively.

Location & Accessibility
The hotel's central location is a significant highlight, consistently praised by guests as excellent, spot on, and perfect for exploring London. It offers exceptional convenience, placing guests within easy reach of numerous attractions and vibrant areas. Its proximity to public transport is a major advantage, being just a short walk from Old Street Underground Station on the Northern Line, and only two stops from King's Cross, providing seamless access to the wider city, including the Elizabeth Line at Liverpool Street. Guests also appreciate the convenience of nearby amenities, including various restaurants, pubs, and shops like Aldi and Superdrug, as well as easy access to the Shoreditch nightlife. While the hotel does not offer dedicated parking, some guests found free street parking available nearby on weekends, which can be a useful option for those traveling by car.

Staff & Service
The hotel's staff consistently receives high praise for their friendliness, helpfulness, and attentiveness, significantly enhancing the guest experience. Many reviews highlight staff members who go above and beyond to assist guests, whether it's providing local recommendations, helping with luggage, or accommodating special requests like food allergies. The check-in and check-out processes are generally smooth, with staff often stepping in to assist when self-service machines are faulty. The complimentary luggage storage service is particularly appreciated, allowing guests to explore freely. While many commend the housekeeping staff for maintaining clean rooms, some guests reported inconsistencies, noting that rooms were not always serviced daily or that amenities like coffee and towels were not consistently replenished without request. Despite occasional reports of understaffing or overwhelmed team members, the overall sentiment is that the staff are a major asset to the hotel, providing a welcoming and supportive environment.

Additional Information
A frequently mentioned point of concern is the hotel's hot water supply, with numerous guests reporting issues with lukewarm or cold showers, particularly during peak times, suggesting a potential boiler capacity problem. This significantly impacts guest comfort and is a recurring complaint. Another notable feature, often viewed negatively, is the inability to open windows in the rooms, which can lead to a lack of fresh air and a stuffy environment, especially for those sensitive to enclosed spaces. While the hotel is generally considered good value for money for its central London location, some guests noted that the property feels less modern compared to other hotels in the chain. Despite these points, the hotel's free luggage storage service is a highly valued amenity. Rare but serious security concerns, such as accidental room key mix-ups or data breaches, were reported by a few guests, though these appear to be isolated incidents.