Positive Reviews
positive:
Great ambiance and views.
Marina Mandarin hotel has a great ambiance. The rooms are large, clean and spacious with king-size beds. The AquaMarine Restaurant offers a wide variety of fresh seafood and desserts. The hotel offers stunning views of the skyline at night and guests are able to view the NDP firework display featured from time to time.
positive:
Close to many key attractions.
The hotel is very close to several key points of interest including the Marina Bay Sand, Merlion, Esplanade, Chinatown Heritage center, Singapore Flyer, Raffle City, and the Asian Civilizations Museum. All these attractions are located within 2.5 km from the hotel.
positive:
Stellar service.
The hotel staff is very friendly and helpful especially when assisting guests with any problems they encounter during their stay here.
Negative Reviews
negative:
Spa and concierge services inadequate.
While most guests were very pleased with the level of customer service at the reception, restaurants and rooms, a few felt that the personnel at recreational facilities such as the spa and swimming pool were not fully trained at their jobs. Others felt that the hotel's concierge services were not very efficient.
negative:
Fake bird sounds in the atrium irritating.
Marina Mandarin plays artificial bird sounds in the atrium in the mornings to try and recreate the natural experience of birds singing in the morning. Some guests have found the sounds irritating.
negative:
Rooms can get oversold without warning.
Some guests have reported that the hotel failed to reserve rooms for them even after offering guarantees for the same beforehand.