NH Collection Milano CityLife

This hotel offers a memorable stay, distinguished by its stunning architecture—a unique conversion of an old church that creates a magnificent ambiance upon arrival. Its modern design and elegant interiors are consistently highlighted by guests. The hotel is particularly well-suited for business travelers due to its close proximity to the convention center, and for sightseers who can easily access central attractions via the nearby metro. Couples appreciate the romantic setting of the rooftop bar, while families benefit from comfortable accommodations and a welcoming atmosphere. To enhance your experience, guests recommend utilizing the efficient metro system for city exploration and inquiring about the specific operating hours and rules for the popular rooftop pool area.

Facilities & Amenities
The hotel boasts a rooftop pool and bar, which is a significant draw for many guests, offering a beautiful space to relax and enjoy the city views. However, some guests noted that the pool often closes early (around 6 PM) to transition into a bar setting, and there are strict rules against bringing outside drinks. The fitness center is available, though some found its equipment selection limited. The hotel's lobby and overall design are frequently praised for their impressive and elegant aesthetic. While Wi-Fi is generally available, a few guests experienced slow or patchy connections, which could be frustrating for work or streaming. The hotel also provides well-equipped conference rooms, making it a suitable venue for business events.

Cleanliness & Room Comfort
Guests consistently commend the hotel for its exceptional cleanliness, describing rooms as spotless, new, and well-maintained. The rooms are generally found to be modern, elegant, and comfortable, with many appreciating their spaciousness. Comfortable beds are a recurring positive, ensuring a restful night's sleep for most visitors. In-room amenities typically include a coffee machine, though some guests noted that complimentary water bottles and toiletries were sometimes provided for only one person, even in double occupancy rooms. While the hotel generally offers a quiet environment with good soundproofing, a few isolated instances of noise from neighboring rooms or the gym were reported. Some guests also mentioned that the shower fixtures could be improved.

Dining & Food Quality
The breakfast at the hotel receives widespread praise for its excellence, offering a wide variety of high-quality options, including both sweet and savory selections. Guests frequently highlight the abundance and freshness of the food, making for a satisfying start to the day. The hotel's restaurant, Tailors, serves delicious evening meals, though some guests found the menu selection to be somewhat limited or the portions small for the price. The bar areas, including the one on the rooftop, are noted for serving excellent cocktails and providing attentive service. While most dining experiences are positive, a few guests reported issues with breakfast items running out during peak times or tables not being promptly cleaned.

Location & Accessibility
The hotel's location is highly convenient for those attending events at the MiCo convention center, being just a short walk away. Its proximity to a metro station (within a 2-3 minute walk) is a major advantage, providing easy and quick access to central Milan attractions like the Duomo (approximately 15 minutes by metro), Milan Central Station, and the San Siro stadium. The hotel is situated in the modern and clean CityLife area, which includes a nearby shopping mall. However, for tourists primarily interested in walking to the main city center sights, the location is considered a bit out of the way, necessitating reliance on public transport or taxis. Parking is available on-site but is noted as being expensive and sometimes limited.

Staff & Service
The hotel staff consistently receives overwhelmingly positive feedback for their friendliness, helpfulness, and professionalism. Many guests highlighted the exceptional service provided by the guest relations team, who are praised for going above and beyond to make stays memorable, offering personalized recommendations, and efficiently resolving requests. The check-in process is generally described as quick and welcoming. Staff members across various departments, including reception, guest relations, and the restaurant, are commended for their attentive and proactive approach, contributing significantly to a positive guest experience. While the vast majority of interactions are highly positive, a few isolated comments mentioned issues with booking management or perceived unfriendliness from some security personnel.

Additional Information
The hotel maintains a pet-friendly policy, which is greatly appreciated by guests traveling with their animals, noting the staff's welcoming attitude towards pets. For those attending events, the hotel is frequently chosen for its suitability for corporate meetings and private gatherings, with well-equipped spaces and attentive service. Guests with disabilities found the hotel to be easily accessible. Some guests noted that while the hotel provides in-room amenities, the supply of items like water bottles might be limited to one per day, requiring additional requests for more. The hotel also offers balconies in some rooms, though views from these were sometimes described as unremarkable and not necessarily worth an additional cost.