Marriott Philadelphia West

The hotel is highly regarded for its exceptional staff, who consistently provide a warm and welcoming experience, making guests feel at home from the moment they arrive. Its signature feature is the vibrant Legends restaurant and bar, which serves as a central hub for delicious dining and lively socializing. This establishment is a popular choice for business travelers and conference attendees due to its convenient location and well-equipped meeting facilities. Wedding parties and families also find it particularly suitable, appreciating the accommodating service and comfortable environment. Guests frequently commend the overall cleanliness and comfort of the rooms, ensuring a restful stay. To enhance your visit, be prepared for potential charges for Wi-Fi access, as this is a recurring point of feedback, and consider exploring the highly-rated dining options available directly within the hotel for a convenient and enjoyable meal.

Facilities & Amenities
The hotel offers a range of facilities designed to cater to various guest needs, including well-appointed conference rooms that are frequently praised by attendees. However, feedback on other amenities is mixed. The gym is noted by several guests as being in need of improvements, described as small with some equipment issues. The pool and hot tub areas, while present, have received comments about water temperature being too cold or cleanliness concerns, and some guests noted early closing times. A significant point of contention is the Wi-Fi access; while available, many guests express frustration over the additional cost and the requirement to join a loyalty program for basic internet, with some reporting slow speeds unless a higher status is achieved. The concierge lounge is also a source of disappointment for some elite members, often described as small with limited food offerings, especially on weekends. Additionally, the absence of a microwave in rooms is a common complaint.

Cleanliness & Room Comfort
Guests generally find the rooms to be clean and well-maintained, with many appreciating the comfortable beds and pleasant decor that contribute to a restful stay. Some rooms offer nice views and are described as spacious. However, several guests have reported issues impacting room comfort. Persistent noise from the air conditioning units or bathroom pipes is a recurring concern, and the proximity to train tracks can also lead to disturbances. The room design sometimes presents inconveniences, such as only having a nightstand and outlets on one side of the bed, or challenging TV placement. A notable and frequent complaint revolves around the thermostats, which are often motion-activated and turn off during the night, causing rooms to become uncomfortably warm and disrupting sleep. While some rooms are described as modern, others are noted as being outdated or smaller than expected, and some guests experienced issues with curtains not closing completely.

Dining & Food Quality
The hotel's Legends restaurant and bar consistently receives high praise, with many guests commending the food quality and the exceptional service provided by the staff. Popular menu items include the Boom Boom Shrimp, salmon, and steak fries, alongside a variety of well-crafted cocktails. The atmosphere in Legends is often described as inviting and lively. While the breakfast buffet is generally considered good with a decent selection of items, some guests find it to be quite expensive, especially for those not benefiting from elite loyalty status, and a few noted limited vegetarian options. A significant point of frustration for several guests is the room service, which is reportedly unavailable on weekends despite being advertised. Additionally, while conference and event catering food is sometimes lauded as terrific, other reviews indicate inconsistencies in quality, with some dishes being served cold or tasting inexpensive.

Location & Accessibility
The hotel boasts a highly convenient location, making it an excellent choice for business travelers and those attending events, with easy access to major highways including the Pennsylvania Turnpike and the Blue Route. Guests appreciate its proximity to the King of Prussia Mall and the ability to walk to several local restaurants, as well as a nearby Wawa and gas stations. This accessibility allows for exploration of the surrounding area without needing to venture into the city's heavier traffic. However, parking is a significant and frequently mentioned point of contention. Most guests are frustrated by the additional daily fee, and some note that the parking garage can be tight or have height restrictions. While the location offers good connectivity, a few guests have mentioned the hotel's proximity to train tracks, which can occasionally contribute to noise, and some found the immediate surrounding area to have less than ideal curb appeal.

Staff & Service
The staff at the hotel consistently receives overwhelming praise, standing out as a primary highlight of guests' stays. Reviewers frequently describe the team as exceptionally friendly, helpful, welcoming, and professional, often going above and beyond to ensure a positive experience. From the front desk to the bar staff and restaurant staff, guests commend their attentiveness and accommodating nature, with many feeling a genuine sense of hospitality. The check-in process is often noted as quick and seamless, and housekeeping is appreciated for its thoroughness and attention to detail. While the vast majority of feedback is positive, a few isolated incidents of less-than-ideal interactions with certain staff members or management have been reported, particularly concerning specific issues like billing discrepancies or room-related complaints. Overall, however, the dedication of the staff to providing excellent customer service is a recurring theme.

Additional Information
For elite loyalty members, the experience regarding benefits is mixed; while some appreciate room upgrades and breakfast, others express disappointment with the concierge lounge offerings and feel that benefits are not consistently communicated or honored. Several guests have reported recurring issues with key cards malfunctioning, requiring multiple trips to the front desk for re-activation. There are also mentions of bill discrepancies, particularly concerning parking fees or double charges, which required guests to seek resolution. The hotel is a popular venue for hosting wedding blocks and conferences, though feedback on the quality of event catering can vary. Some guests have noted that the hotel appears to be an older property that could benefit from further renovations, despite some rooms showing signs of recent updates.